Reviews
I had great experience leasing the new car with Robert
I had great experience leasing the new car with Robert Borgeson .Great service! The process was easy, quick and efficient
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anna, thank you for reviewing Fields Lexus Glenview! We appreciate your shoutout to Robert and wish you many safe travels ahead!
They need a better phone system and better people who
They need a better phone system and better people who answer the phones. A virtual assistant is not helpful. A real person should be but isn’t always here. Great service person Kevin
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Barbara, I'm sorry to read about your experience with our phone system. We're always looking for ways to improve and feedback like yours is invaluable in that process. It's great to know Kevin provided excellent service - we'll be sure he gets the recognition he deserves! If you have any further concerns or suggestions, please don't hesitate to reach out directly. Thank you, Anastasia Stergiou - Service Director - 8475105460
Prompt and professional service with additional bene of
Prompt and professional service with additional bene of breakfast bar and attractive/comfortable waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you enjoyed our prompt service and the amenities at Fields Lexus Glenview. Thanks for your positive feedback!
Great service.
Great service. Has bedd ex n within dealership for over 30 years - never had a problem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the 5-star review of Fields Lexus Glenview! It's a pleasure having you as a loyal customer.
Took advantage of me
Took full advantage of me, be careful. I was new to this process and they knew that and have me what looked like a great deal, but when I showed it to someone who knew, it became clear I was taken advantage of. I brought it to their attention, theyre response "we see that this is not a great deal, but nothing e can do now. We'll just make sure to take care of you in 3 years, don't worry we won't forget you"... ya right. Good luck folks.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm sorry to hear about your experience. We strive for transparency and fairness in all our dealings, so it's concerning to see you left with the wrong impression. I understand how upsetting this must be. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider getting in touch. Thank you, Tony Antonov - New Car Sales Manager - 847-208-2440
Good communication and follow through with honest answers
Good communication and follow through with honest answers for services to be provided. Trust dealership because of service advisor’s reputation for honesty and good communication. I value honesty regarding my car needs and Lexus delivers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that you've had a positive experience with our team at Fields Lexus Glenview! We always strive for open and honest communication. Thank you for trusting us with your car needs, we appreciate it!
No car wash!
Car was serviced promptly but was released to me without being washed. Not happy that I have to return to get my car washed yuk!
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elizabeth, we're glad to know your car was serviced promptly at Fields Lexus Glenview. However, it's unfortunate that the washing part slipped through - our apologies for this oversight. We'll ensure a smoother experience next time!
Love this place!
I walked into the dealership and the woman at the desk paired me with Nate. He was very personable and friendly. Nate listened to all my questions and concerns about the cars and helped my find my dream car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Leslie, it's fantastic to know that Nate was able to assist you in finding your dream car at Fields Lexus Glenview. We appreciate the positive feedback and are here if you have any more questions or concerns!
Great customer service.
Great customer service. Called the night before and had the car brought it in the next morning. Service was Fast and convenient. Customer’s lounge was very comfortable with a chef and breakfast waiting. Vehicle was completed within an hour and I was kept up-to-date on its progress during the maintenance. First class customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! We're glad to know that you had a great experience at Fields Lexus Glenview. Our team always aims to provide top-notch service and keep our customers comfortable while they wait. Safe travels in your freshly serviced vehicle!
I was completely satisfied with the service on my car.
I was completely satisfied with the service on my car. It is a real pleasure to bring my car to Fields Lexus for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had a satisfying service experience at Fields Lexus Glenview. It's always our pleasure to assist with your vehicle needs. Thanks for the positive review!