Reviews
Customer oriented.
Customer oriented. Employees are polite, efficient and explain your options.They always offer a loaner vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Marty, we're glad to know you found our team at Fields Lexus Glenview courteous and professional! We always aim for a smooth experience so thanks for your feedback. Safe travels!
very unhappy.
very unhappy. After leasing 3 vehicles, I purchased in May. Lexus financial says they sent title to dealership. Its now Sept 29. no title. Folks at Fields do not respond or return calls. Al Rigoni
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to learn about the delay in receiving your title and lack of communication. This is not indicative of our usual high standards. I'd like to personally assist you with this matter and ensure it gets resolved promptly. Please reach out to me directly at your earliest convenience so we can discuss further details together. Thank you, Tony Antonov - New Car Sales Manager - 847-208-2440
I was 100% happy with Bredemann Lexus for 19 years.
I was 100% happy with Bredemann Lexus for 19 years. Didn’t know what Fields would be like.l’m happy to say my expierence with Fields has been even better thanks to Mr Kim who helped me with the purchase of my 2022 RX 350 F Sport. Today I was in for the second service. Jeff Holmstrom greeted me at the service desk to expedite service on a wait basis. He actually located me in the sales area when the work was completed. While waiting, Jim Drya recognized me and we had a pleasant conversation. My visit today left me relaxed and relieved me from the stress I was feeling this week. You can’t put a price on that! Congratulations, your Dealership is one of the “BEST”.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Seitz, it's wonderful to know that our team at Fields Lexus Glenview has been able to provide you with a great experience. We're glad Mr. Kim and Jeff were helpful during your visit! Thanks for choosing us and enjoy your 2022 Lexus RX 350 F Sport!
Fields LX is always best in class for customer service
Fields LX is always best in class for customer service and timeliness. The dealership is a top notch facility. Jeff and Kevin always take great care of us!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that Jeff, Kevin, and the rest of our team at Fields Lexus Glenview have been able to provide you with top-notch service! Thank you for your kind words. We look forward to serving you again in the future!
Always a pleasure to go to Glenview Fields Lexus.
Always a pleasure to go to Glenview Fields Lexus...Purchased two ES350 there...Kevin is the person who, a few years ago told me that there was no need to purchase 4 new tire presure sensor, as I was told by the local tire shop. Wow! $800+ stayed in my pocket! Now, after remodeling, the place looks fantastic! Thank you all and chapeau bas! Rich
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rich, we're glad to know you've had such positive experiences at Fields Lexus Glenview! It's great that Kevin was able to help with your tire pressure sensor situation. We appreciate the kind words about our remodel too. Thanks for being a loyal customer!
Thanks!
Rich166 responded publicly on 9/29/23 12:58 PM Come'on - thanking me for stating the fact?? Tsk, tsk.. ;-) Great performance like yours is hard to find, mediocre is everywhere [thus smog above us; ;-)] You make the sun to shine a tad brigher :-)
Paul was a great salesman and the dealership is
Paul was a great salesman and the dealership is wonderful. Perfect experience and I look forward to having my car service at Fields Lexus of Glenview.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know you had a perfect experience with Paul and our team at Fields Lexus Glenview. We look forward to assisting you with your car service in the future!
I had an incredible experience at this dealership.
I had an incredible experience at this dealership. Melinda was very thorough and communicate throughout the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Luis, we're delighted to know that Melinda provided you with a thorough and communicative service experience at Fields Lexus Glenview. Thanks for sharing your feedback!
Excellent Dealer - go see Mr. Kim
Michael Kim was my sales person at Fields Lexus. He was AWESOME. Fantastic experience. In and out with a new car in record time. Thank you Fields!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, we're delighted to know that Michael Kim provided you with an awesome car-buying experience at Fields Lexus Glenview. Thanks for the shout-out and enjoy your new ride!
Best Customer Care and Service
Fields Lexus Glenview provides the BEST customer care and service. Wonderful experience at this dealership from the moment you arrive until you leave. Service Manager Jeff Kaddatz gets 10 stars for his expertise, helpfulness, kindness and guidance. Jeff always goes the extra mile to make sure ypur vehicle runs perfectly. Jeff, thank you for remembering about my windshield, it looks like brand new. The recently remodeled Fields Lexus Glenview dealership is beautiful, and you can even enjoy breakfast while you wait for your car to be serviced! This dealership truly provides the best service and customer care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kim, we're so glad to know that you had a wonderful experience at Fields Lexus Glenview! It's great to see Jeff and our team could provide top-notch service for your vehicle. Enjoy the new windshield, and thank you for choosing us!
Ok dealership.
Ok dealership. Had to involve GM to sort things resolved. After that they were very helpful.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
While I am happy to hear that your concerns have now been resolved, I apologize that you encountered any difficulties. We strive to make everything smooth and seamless for our customers and we hope to have another opportunity to work with you in the future. In the meantime, if there is anything else you would like to share or discuss, please be in touch directly. Thank you, Anastasia Stergiou - Service Director - 8475105460