Reviews
Very friendly and competent.
Very friendly and competent. Cafe/breakfast was great. Will never order a loaner again. Staff was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you enjoyed the cafe and found our team at Fields Lexus Glenview friendly and competent. We appreciate your feedback, thank you!
I have had my Lexus ES serviced at Field's Lexus for
I have had my Lexus ES serviced at Field's Lexus for several years following their purchase of the dealership from Bredemann. They are very efficient and, because I live a good distance from the dealership, they always accommodate me with a free loaner (most recently a 2023 hybrid ES). They also provide a specific price quote on their service, as well as discount coupons. Finally, their personnel are consistently friendly and hard working. I have nothing but good things to say about this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bruno, it's great to know that you've had consistently positive experiences with our team at Fields Lexus Glenview. We'll always be here to provide efficient service and accommodate your needs. Thanks for the kind words!
Just bought our fourth Lexus from Brad Biltsen at Field’s
Just bought our fourth Lexus from Brad Biltsen at Field’s Lexus Glenview - always a pleasant efficient process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dorothy, it's fantastic to know you've had consistently great experiences with Brad at Fields Lexus Glenview. Thanks for sticking with us and enjoy your new Lexus!
excellent communication, turnaround, options,
excellent communication, turnaround, options, explanation,, (I don’t have time to complete a fifteen word response)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback and are glad to know you found our communication, options, and explanations at Fields Lexus Glenview excellent. Thanks for taking the time to leave a review!
Al was a great sales person.
Al was a great sales person. He was responsive, giving me as much time as I needed making decisions and answering my questions. A+ rating!!! Merry
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Merry, we're delighted to know that Al provided you with such a positive experience at Fields Lexus Glenview. We appreciate your A+ rating and kind words!
Great experience in this newly remodeled Lexus of
Great experience in this newly remodeled Lexus of Glenview. Nate and Dave worked together to make this purchase happen for us. Josh was awesome with the technical setup for both of us - super knowledgeable and patient! Salina was very helpful as she explained the many additional options available to us. The atmosphere of this dealership is outstanding!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Doc, it's fantastic to know that Nate, Dave, Josh, and Salina all contributed to your great experience at Fields Lexus Glenview. We're glad you appreciated our newly remodeled dealership as well! Thanks for the review!
Consistently good service
I've been going to this dealer to service one of our cars for the past few years. The service is consistently strong. They also provide advice and support regularly by phone. I have two cars and quit taking my Subaru to the local dealer because they were really inconsistent and started a lot of up charging. In the past year, I traveled quite a bit by car and had to stop at multiple dealerships and auto repair spots to deal with an oil issue in that other car. I tend to ask a lot of questions so I can understand the issues. It's fascinating, and disturbing, the difference in treatment and diagnostics across different service companies. At Fields I don't get the negative treatment and they don't seem to be trying to upsell repairs. Also, despite the fact that servicing cars is expensive I have found them to be very fair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, it's so great to know that you've consistently had positive service experiences with us at Fields Lexus Glenview! We appreciate your trust in our team and are always here to provide fair, transparent advice. Thanks for sticking with us!
Bad experience, Brad in sales valued my 2020 NX300
Bad experience, Brad in sales valued my 2020 NX300 $4000.00 less than Woodfield Lexus did. I would not recommend Brad as your sales consultant!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to learn about your negative experience. We aim for transparency and fairness in all our deals so it's upsetting to know that you were not satisfied with our offer. If you're open to discussing this further, please reach out directly—I'd like the opportunity to address any concerns you may have. Thank you, James Kennedy - Pre-Owned Sales Manager - (847) 510-5535
Now the management wants to talk to me, why didn't you come out of your office when I was there? I guess I'll have too call Dan and talk to him.
I husband and I have continued to buy our cars here
I husband and I have continued to buy our cars here because we love their service dept. they are thorough..efficient.. and very detailed. Great job, Malinda and also a shout out to Marvin. 👏👏👏
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donna, we're delighted to know that you and your husband continue to choose Fields Lexus Glenview for your car purchases. It's great hearing Malinda and Marvin are providing the thorough service you deserve!
Great car buying experience.
Great car buying experience. Worth the one hour drive from down south. They had the car I wanted at a fair price. They gave me a fair price on my trade in.. Nate was very straight forward. I whined about the price of tax/fees etc and they gave me more on my trade in. Salina was excellent, very efficient. I was in and out in 3 hours with my new car!! Even had time for a panini!! Yes, full service lunch counter with a chef. Beautiful new dealer facility. Easy to find of 294. The way car buying should be!! Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for making the drive to choose Fields Lexus Glenview, Nancy! Nate, Salina, and our team are committed to seamless service and stellar experiences for all of our customers. Congratulations on your new car!
