INFINITI of Hoffman Estates

I showed up on a Saturday afternoon to look at a 2011 Chevy Malibu for my son. It was extremely busy which I would have expected. My sales guy was working with multiple customers but managed to check in on me during my time there. The experience went 'south' once I decided to buy the car. The wait time to get in with the finance department was much longer than one would expect. Once we got to that point, we felt rushed through the process. Once the paperwork was signed, we were handed one set of keys. I was told the car only had one set and no owners manual and I would be responsible to purchase if I wanted an extra set or manual. I also found out that the rear brakes on this car were in need of immediate replacement and the seal on the headlight was broken . I asked for the service record on the safety inspection (twice) but no one ever got back to me. Aside from what I paid for the car, I now have to come up with an additional $1000.00 to fix some of the known issues. I would have expected the dealer to be more up front with some of the items mentioned above. I know it was not one of their higher end cars but I should expect the same level of service regardless.

We saw a car salesman named Bryce and he was awesome. He was not pushy, answered all our questions, and did everything he could to give us the best deal. We traded in our Honda CR-V for the 2013 JX35 and are nothing but happy. Our Infiniti is spacious, great gas mileage, and was affordable. If you want personable service I would recommend going here in a heartbeat.

From the moment my family and I walked into the dealership until signing the contract, we felt welcomed. Everyone, especially Chad made my car buying experience one of the best due to their OVERALL GREAT CUSTOMER SERVICE!!

Best experience when buying and trading in. Made buying experience easy with there professionalism, knowledge, and fairness

During my time dealing with Infinity Hoffman, I found Irwin and the team to be intelligent, hard-working and very service oriented. They were always punctual, dependable and eager to go out of their way to assist me in finding the right car at a suitable price. They were very flexible to my military schedule and even worked late hours through the whole process. I am certain that the next time I am looking for a new car, I will call Irwin and the sales team at infinity Hoffman.

If your looking for a down to earth Salesman ask for Chad

To whom it may concern; These 3 gentlemen made my car buying experience with my son very memorable. Chad with his professional appearance and knowledge of the car we purchased made it easy to spend $40,000. Marcin Took the time and made sure all of our concerns we're satisfied. I was upset about not understanding why I had to pay certain tax rate. It's easy to take care of a happy customer but to take care of a unhappy customer is much harder. These gentlemen professionally calmed me down and helped me understand that I was wrong. This is not an easy task. I would like you to kindly shake their hand for me. Hay lets not forget Andrew Also please thank Andrew for educating us about our insurance needs and putting air in my wife's flat car tire. We only had 10 lbs of pressure. I'm not sure if we would have made it home. Chad Blanton Marcin Cybulak Michael J. Smalley Andrew Richter

They were very easy to work with and after a lot of research had great cars for an excellent value. They were very professional and their selection and pricing were top notch.

Price was great and service was too. Very helpful salesman, managers and finance. Positive experience and good price. Made it easy to understand and had a good selection.

Alex Duvall was the sales person that I dealt with and it was a pleasure to work with him. There was no pressure applied and Alex worked very hard to understand and meet all my needs, and to answer all of my questions. Alex also followed up with me during and after the entire process to ensure that I was completely satisfied. Alex and sales manager Marcin Cybulak were both very up front and straightforward and a refreshing change compared to many car dealers that I have dealt with in the past. I would recommend Alex and Marcin as well as Infiniti of Hoffman Estates for anyone looking for a good deal on a car and a wonderful customer experience.