INFINITI of Hoffman Estates

Great follow up on the web inquiry, could quite come ti terms but excellent communication

Tim McLean is not your stereotypical salesmen, he is very personable and made me feel very much at ease, he has a very nice demeanor. He answered my questions, I test drove a few vehicles and wanted to know what I thought about each one. Unfortunately I had to leave because of an appointment. He was very understanding and he did a follow-up call the next day. I definitely would recommend Tim to anyone looking for a vehicle.

Tim was very helpful through our visit and even afterwards . He is always willing to help and answers all questions. Tim also has a very upbeat and positive personality that makes you feel comfortable and at ease. He made my experience a very positive one and put me at ease when I was paranoid after not buying a car for 9 years. Thanks a lot Tim! P.S. He was great with my daughter too!

Tim was very helpful through our visit and even afterwards . He is always willing to help and answers all questions. Tim also has a very upbeat and positive personality that makes you feel comfortable and at ease. He made my experience a very positive one and put me at ease when I was paranoid after not buying a car for 9 years. Thanks a lot Tim! P.S. He was great with my daughter too!

My visit to Infiniti of Hoffman States was amazing. Mr. Atanas was very knowledgeable and his treatment was like a true professional. We did buy a QX60 from him mostly because of the good deal that we got and the way we were treaded by Mr. Atanas. I will recommend this dealer to anybody looking for a great car at a good price and that wants to be treated with respect and professionalism.

I have purchased many cars in my lifetime and have never experience the 10 star service I received when trading in my vehicle and purchasing a Mercedes SUV from Motor Werks at the Infinity Motor Werks Dealership @ 1075 W. Golf Road in Hoffman Estates. I want to personally thank Sales Associate Atanas Petrov and General Manager Rick Ayash for the great customer service I experience from start to finish in handling my car purchase. These two gentlemen honestly cared about what they sell and help their customers try to make the right decisions with no pressure. Not only did I purchase a great looking vehicle, but I can now put more money in my pocket instead of a bad lease deal I was in from another dealership. If your ever looking for a new or used vehicle, Motor Werks in Hoffman Estates are the best! I'll be back when I'm ready for my next car purchase. Thanks, Sandy G.

I had a very good buying experience at Infiniti Hoffman Estates. Once we came to an agreement on the price I went back the next day to pick up the car. I was in and out in 2 hours, fantastic!!! Bryce Mulso was great to work with. I will be back again when it is time to buy!!!

Found my vehicle online at Truecar.com, and visited the dealership the same day...Atanas was very helpful and treated me just like a customer buying an Infiniti. I purchased a used Explorer in great condition and even better price! Thank you

Came here to buy a Jaguar XJ. They had the best price and service!!! Rick Ayash the GM made it easy and stress free. I like dealing with the big boss to get right to the point. Irwin answered all my questions and was informative!!!. Mike got me great financing!!! These specialize in great customer service!!! Thanks Sam Conley

Customer Service is not their thing. I went in on 6/2/16 and sold them my 2014 Infiniti Q50 outright. I worked with Marcin Cybulak. We agreed to a price and he hand wrote the contract stating the system was down. We even discussed my love of the Infiniti and how I will be looking for a new car when my current lease is up in November. I followed up the next week to check status and he advised to give it more time. I followed up after that and he never returned a call or an email to provide an update. I called the following week which was the 10 days after the payoff and was transferred to the GM Rich Ayash. He told me they always take 20 days to process a payoff. I explained that isn’t what Marcin told me. Rich response was "did I tell you that?' Very sarcastic. I said no but one of your sales managers did and that he speaks for your dealership. He told me to wait the 20 days. On 6/22/16 after more of being ignored I went in. The receptionist was very friendly and sympathetic to my plight. She had Ryan Martin come out. We found out my paper work had never been processed and it is now 3 weeks after my initial visit, they processed it and overnighted the check to Infiniti. I found my account paid in full so I contact the dealer again on 7/5/16, 7/6/16 no one is calling back. It is now 7/12/16 and I have not had any messages returned and still haven’t received the check for the money owed to me for the sale. So once again I go in there in person. I will not leave until this is resolved. No one wants to come out and talk to me. who can blame them? they created this situation and need to own it. I feel sorry that Ryan got stuck in the middle but it is the dealership as a whole failed on this one. Finally my original sales person Marcin comes out after about 15-20 minutes. I was furious. He said he doesn’t understand what happened. Simple you never processed the sale. He said that wasn’t the case. Regardless now the office manager is assisting me and getting a check cut. I waited another 45 minutes to get my check but I wasn’t leaving without it. And funny thing is the check was dated 7/5/16 so they had it that whole time and no one reached out to me or processed it. They probably think I wouldn’t notice the date on their own check but I did. I highly recommend if you are looking to do business with an ethical dealership who is focused on customer service you DO NOT go to Motorwerks Infiniti of Hoffman Estates. When I am ready to buy my next car in November i will NOT be considering this dealership at all.