INFINITI of Hoffman Estates

Bought a used car from Hoffman facility. The front seat had a stain on the leather which they fixed but it came back after 2 weeks. They would not return calls and totally shunned the problem--its still not fixed. The Barrington Infiniti dealership is wonderful to work with by the way

Had a great experience working with Walt for my recent Infiniti purchase! He's very detailed and well informed and did a great job of following up with my questions and making my buying decision an easy one. Living 3 hours away it was important that everything fell into place when I came to the dealership to see the car. Everyone at the dealership was friendly, helpful, and professional!

Me and my wife leased Infinity QX50 AWD on August 30, 2016. We had very pleasant experience. Starting with the receptionist to all the way to manager, they all treated us like one of their own. They all were ready to help us on any questions we had. Besides providing excellent service, they gave us very competitive rates. I would strongly recommend the dealer for your need.

Atanas Petrow was very professional and helpful. He answered all the questions we had about the car. The staff at the dealer was very friendly. Overall, it was a good experience.

I was waiting 6 months plus for the NEW Infiniti Q60 to come out. It never came to the Chicago Auto Show I was ever disappointed. So as soon as I found that Infiniti of Hoffman Estates had one. I went and checked it out. I walked in and I met a great knowledgeable salesman David Coulson. He said are you interest in anything particular I said yes the Q60 he brought me right to it first sight I already was in love. David was explaining the ins and outs of the car. He answered all my questions that I could remember to ask. Then we went for a ride and let me tell you it was an unbelievable ride. Not only is it quick, it very comfortable/smooth, yet quiet with a nice exhaust note. Unfortunately, I did not buy the car since it is out of my budget for this year, but next year I will visit David and I will sacrifice my vacation to get my car. One major thing I like was that David was not forcing or pushing me to buy the car. Furthermore, the dealership looks and felt comfortable. I truly recommend this dealership for buying a vehicle. Thanks David for helping me hope to see you soon.

'd been poking around on the Internet for weeks and sent an inquiry to this dealership about a '14 QX80. Walt called and we talked and the car was still available. We agreed to meet on Saturday and I arrived at 315p. My children had plans, so I needed to be home by 6p. We went for a test drive and I fell in love! Walt answered all my questions (not your typical hard sell salesman) When we returned, I met the GM Rick, "How did you like the car?" he asked. "I said it's beautiful, but I don't think I'm ready to pull the trigger because I have to be home by 6p." He said. "Palatine is what, 30 minutes away? Yes. Let's make a deal then." They were so warm and inviting. After a quick chat with Rick, they introduced me to Mike, the Finance Manager - that man is a miracle worker! Saved me about $150 per month over the original price. By 530pm I was in the car, setting the preset radio stations and drove on home. You guys ROCK and I would recommend you to anyone! Thanks so much - me and the kids LOVE the car - though with that wheat interior, I make them wash their hands before they get in :-)

Thanks to Walt for a professional, friendly, and helpful transaction. I recommend working with him with full confidence. All my reasonable requests were addressed to my satisfaction. This is my third Infiniti; I love their cars.

If you are looking for honesty, integrity, and value while shopping for a car, THIS IS YOUR PLACE!!! Joel is determine to make your experience a positive one. He goes above and beyond to insure your happy with your purchase. Exceptional service that tag teams an exceptional product. The whole staff treats you like gold. Cars are not an investment however the experience I had here leaves me feeling like my money was very well spent in exchange for all that I have "driven" away with.

Great selection, knowledgeable sales people, team atmosphere, quick paced, solution focused. Provided a vehicle that fit all the chosen search criteria and needs. Offered critical input on the process and how to maximize my hard earned dollars. Pleasure doing business.

Joel, Rick and Nina were all great professional and personable people to work with. Hats off to Joel, so informative and a delight to talk to. The service at this dealership is far above any other dealership I have ever worked with. It's nice to feel like your patronage is appreciated. Thank you Joel for spending so much time with us and making the experience of buying a new car a positive one! Love my new Infiniti!! Sincerely, Lisa & Rick Smith