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INFINITI of Hoffman Estates

(2,163 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Great car buying experience

One of the best car buying experiences to date. To summarize, I inquired about a car advertised online, stopped at the dealership to look at it, Mackenzie gave me exactly what I wanted for my trade, and made me a great deal on the car. The whole process literally took about 45 minutes. Would definitely buy from again. One of the few times where a salesperson made sure I was being taken care of... even after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Walter watts amazing.

Walter just want to thank you for all the personnel attention You gave us during our transition. Thank you for taking your time and showing us all the details this beautiful car can do. Amazing car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

SEAMLESS TRANSITION INTO A GREAT CAR

I bought an Infiniti from Walter three weeks ago. We love the car, moving from a lexus I thought it would be hard but to my surprise Walt came through 2012 g37xs black on black clean rides better then the lexus GS 300 !!! Thank You !! Also dont forget the rest of the staff from the porters changing the plates to the finance departnet . thank you all. Jeff Nellessen Mt Prospect,IL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Experience

I recently leased an Infiniti Q50 AWD Sport. My experience with Antony Guzman and the rest of the Infiniti lease team was outstanding. Antony explained all the features of the car during and after our test drive. His knowledge and easy going manner made me very comfortable in my decision to lease at Infiniti of Hoffman Estates. My car configuration was located at another dealer and delivered the next day. All my questions were clearly answered right through the leasing paperwork by the capable and friendly staff at Infiniti of Hoffman Estates. I received a final lesson today from Antony on the features of my new car and then was awarded a complimentary car wash. When I eventually return for routine maintenance I am confident the attention to detail I have already experienced will continue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Amazing

We had a great experience with John Lee... He goes above and beyond for us!! I always recommend him to everyone I know! I also dealt with Kira and she was very friendly as well! Thank u for everything you guys did for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Recommend HE Infinity - See Jon Boorom

We had a exceptional experience with a car purchase from Mr. Jon Boorom. He was down to earth, articulate, intelligent and just plain wonderful. He was never pushy, gave us our space, and he'll work with you. We were pressed for time and he made sure everything was expedited quickly and always stayed on top of things. He honored that commitment and stayed true to his word. Jon, you said if we buy a car from you that day, you're buying the pizza. You still owe us that pizza! - Tony and Cahren

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great car buying experience and team!

From the moment I walked in to the moment I walked out with a new car, it was a top notch experience with the team at Ininfiti of Hoffman Estates. Jon Boorom took the time to ask the right questions and help me narrow it down to the model that was in budget/right for my needs. He was extremely knowledgable, fun to work with and never pushy. Truly he took the stress out of car buying. Once the decision was made to purchase, final pricing and financing happened quickly and seamlessly. Thanks Jon, Marcin and Brad for a great experience, loving the new Infiniti QX60!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

A great sales team who was attentative to my every need

Adam Huebner was always looking out for my best interest throughout my car-buying process. I was looking for a used car that wasn't too old, had decent mileage and offered me the best relative value. Having done some significant research online and in person throughout the Chicagoland area, I knew that the best option for me at the best price possible within a 50 mile radius was waiting for me at Infiniti of Hoffman Estates. Once I started working with Adam, I noticed right away that is a great listener, negotiator and he was sensitive to my spending needs. He really worked with me to get a fantastic price on my car. Adam Huebner is a professional, and he is very knowledgeable about everything automobiles. I would recommend him without hesitation to anyone looking to purchase, lease or trade in a car, whether it be new or used. Thanks to Adam his the entire team at Infiniti of Hoffmann Estates, I now have a great car which I got at a fantastic price!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Came to Infinity of Hoffman Estates with an idea of what I wanted but not quite sure which style / model I should go with. I was immediately greeted by Geno who was very patient and knowledgable with what they had to offer. He took the time to show us all the different options. Never felt pressure or got the feeling that he just wanted to close the deal and get us out of there. Financing was the most stress free I've ever had buying a car thanks to Brad. He took the time to explain all options and find the terms that fit our budget best. Thanks Geno and Brad for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic Dealership!!!

Thank you Jon, Mike, and Brad for such a wonderful car buying experience. We had our eyes set on a different car through a different dealership. They were unable to show us the car for 4 more days and we needed to get something before the weekend. We searched online and knew of the Motorwerks reputation and decided to look at two different cars during our shopping experience at this dealership. I called and talked to Jon before going over to the dealership and right away I knew that I felt comfortable dealing with him and that he was going to do what ever it took to earn my business. He had the car we wanted to look at completely detailed and ready to go when we walked in the door. On closer inspection it was missing one option we desperately needed (Navigation) and we decided to look at a different BMW that was an upgrade in every department than what we were looking at previously. They all 3 worked hard to get us in to the car that is exactly everything we wanted and more. They were straight forward through the entire experience and not once did I feel "taken" or "slimy" at the end. We got a fantastic vehicle at a fantastic price thorough a very well known dealership in the Northwest suburbs. Working with these 3 guys was just icing on the cake!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.