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INFINITI of Hoffman Estates

(2,163 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Enjoyable Car Buying Experience

I saw a used car I had been looking for in my price range. Contacted them on the phone and we agreed to come in. Arrived at the dealer that night, drove the car, agreed upon a very fair price, and drove the car that night. The entire time at the dealer was a little over an hour. Best car buying experience ever. There were some minor scratches on the car and brought the car in for retouching. Done the next day, no hassle and no charge. Highly recommend working with Adam and Stu to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

J&E Wonderful We purchased our Hyundai Veracruz in Sept 2014 and Eugene was very heplful., Friendly .Actually we went to buy another one but Eugene helped us make a good decision.It was a very good experience.We will recommend this dealer to anyone and especially Eugene

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Exellent

I worked with Eugene on the lease of new Q50 and he couldn't be more helpful. Everything was delivered as promised. This was my best experience with car buying/leasing ever. Thanks Eugene!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Quick and Easy!

We just purchased an Infiniti QX60 from Javier at Hoffman Estates Infiniti and the experience was the best we've ever had. Javier was knowledgeable, organized, attentive, and made the process simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Walk in walk out car!

In for service and came across a young salesman named Geno. What a guy! This was the best experience ever, who would have thought I would buy a car and I was there for an oil change. He showed me a Q50 sport that they just tinted the windows on and I fell in love. He was patient with me as my wife was working and have to give the final okay. After all was said and done I drove home in the car I didn't expect to. I would highly recommend Geno, Marcin and Rich to whoever is looking. Go out of the way even after the fact and follow through with even the promise of a key chain and floor mats.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Mackenzie Combs

We came in to find a car with a reasonable price and in good shape with good miles. Before Infiniti we had looked at 3 other dealerships, when we got to Infiniti we met Mackenzie and we instantly trusted her! She's honest, very knowledgeable and got things done ASAP! She didn't try to get us to buy over our range she got us a great deal with a great car! The next time we're looking for a car we'll be going straight to her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

great experience

I love how they were able to get me finance for the first time buying a vehicle. Sales person and finance manager were friendly at all time I totally will recommend and share my experience with friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful experience

Rick and Tony helped me a lot and found a beautiful safe vehicle for me and my 2 month old son! I appreciate them both for taking their time and actually helping me instead of rushing a sale!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jason was awesome!

Purchased a used vehicle on 3/7/15 with the help of Tony and Rick. My new vehicle began to make a noise but I didn't worry because Rick made sure I got a vehicle with WARRANTY! So I took the vehicle in on 3/11/15 and met with Jason and he was awesome my vehicle was repaired then and there in about 2 hours. Rick and Tony were awesome while I waited, they offered me snacks and refreshments! Once finished Jason also offered to help me with my son and that was very appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Customer Service!

Walter Watts made the purchase of our new car enjoyable. I felt very little pressure during the buying process. It only took a few minutes to know that Walter was not only knowledgeable but would be someone I would like to work with. After the purchase, he brought a minor maintenance item to my attention. His response: "Don't worry, we will take care of it and I can take care of that right now!". I would highly recommend Walter to anyone considering buying a new car. You will NOT be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.