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Jenkins Kia of Crystal River

(4,391 reviews)
Visit Jenkins Kia of Crystal River
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2017 state dealer award
View 10 awards
2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 500-8050 (877) 500-8050
Used (866) 229-8703 (866) 229-8703

Reviews

(4,391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Crystal River from DealerRater.

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A lot of Soul-searching should be done with car salesman.

A lot of Soul-searching should be done with car salesman. I truly know how and why car salesman get their less than Humane reputation. When you find out that the funds you thought you had, were not there, making a huge mistake like this, in itself is super life changing especially for a retired older woman on a fixed income. Going back to the dealership crying your eyes out that you cannot afford this car because you made a huge mistake.in your banking. I didn't have the funds to put down on the car. (this wasn't the first car I bought from this dealership either.) They could have had mercy on me and figured something out for me. I had to give them my last few dollars in my savings. I had to sign this over to them. It absolutely left me with nothing. I told the person this. He didn't care. It was a sale to him, I was nothing more or nothing less to him. Would he have done this to his own mother, grandmother? I would say yes! My car will probably be repossessed due to not enough funds to pay each month. ..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. I would like the opportunity to resolve your concerns. Please contact me at 352-564-8668 ext. 5252. Thank you, Jaimie Cummings Customer Relations Manager

steve went above and beyond to help me out could of not

steve went above and beyond to help me out could of not been more helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We truly appreciate your business and we are glad that Steve provided you with excellent service!

Is always a no brainer to bring my car here.

Is always a no brainer to bring my car here. The exquisite service and service time are always fast

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to maintain your vehicle. We appreciate the five-star review!

Beautiful cars!

Beautiful cars! I love my new Subaru. Syed was very patient and made the test drive easy and safe. He did a great job getting my insurance and registration switched over. I would recommend him to anyone who wished to buy a new/newer car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We truly appreciate your business and we are glad that Syed provided you with excellent service!

Absolutely love Kia and Citrus county.

Absolutely love Kia and Citrus county. Devon is our favorite guy. Thank God he’s back he’s the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We truly appreciate your business and we are glad that Devin provided you with excellent service!

Service

Anti-theft software upgrade and oil change was finished in less time than I thought it would be. Great team! Friendly, helpful and they keep you informed of work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for allowing us to maintain your vehicle. We appreciate the five-star review!

Excellent.

Excellent. Dave had me in on time and let me know updates on status. Customer service was everything it should be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know that we gave you a five-star experience! We appreciate your business!

I had a recall appointment 2 months ago.

I had a recall appointment 2 months ago. I was told I would get a call to schedule when the parts came in. I received the call with a promise of a tank of gas if I schedule the appointment. When the vehicle was complete I was told I would get a call when the parts came in. I was under the impression when I received the call the car would be getting repaired. This is very inconvenient. The gas was never mentioned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

I sincerely apologize for your negative experience. I would like the opportunity to regain your trust in us. Please contact me at 352-564-8668 ext. 5252. Sincerely, Jaimie Cummings, Customer Relations Manager

the staff is very friendly and courteous.

the staff is very friendly and courteous. the waiting area is comfortable and has good ammenities

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to maintain your vehicle. We appreciate the five-star review!

Very personable and helpful.

Very personable and helpful. Devon was superb and listened to my individual needs. He did not try to get me to buy anything additional and provided the exact services that I needed. Checking out was simple and easy, too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.