Reviews
Was met immediately and shown to the car of my choice.
Was met immediately and shown to the car of my choice. No nonsense, efficient and friendly. Made car buying easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sean G was a wonderful salesperson.
Sean G was a wonderful salesperson. I felt understood and supported. I?d almost forgotten how great service was. I was pleasantly surprised by the level of excellence!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy you found our staff Sean to be so supportive during your experience here at Ira Toyota of Hyannis. Feel free to reach out to us if you need anything. Have a wonderful day.
The service provided by Toyota in Hyannis is 5-star and
The service provided by Toyota in Hyannis is 5-star and extremely professional. The waiting room is very comfortable and the staff are very polite.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!
I was very pleased with the overall service done today
I was very pleased with the overall service done today everything accomplished as requested Great dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Service is always excellent…They take the car in a timely
Service is always excellent…They take the car in a timely fashion and return it promptly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Customer service in the office was underwhelming.
Customer service in the office was underwhelming. The service technician tried his best. Second time my car was serviced and the system was not reset to original setting and now inconvenienced to revisit the center
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We’re sorry to hear about your less than ideal experience with our team and the inconvenience caused by the system not being reset after service. We appreciate your recognition of our technician’s efforts, and we’ll be addressing your concerns to prevent this from happening again. If you’d like us to follow up further, we’d be happy to assist. Ira Toyota of Hyannis - (774) 327-6080
Overall fine, have been a customer for 25 years.
Overall fine, have been a customer for 25 years. This last visit I was double charged for a tire rotation. I originally asked for a tire rotation but they said I needed a high speed balance which included a rotation but they charged me for both.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert W Thank you for your long-time loyalty. I will certainly review your last service, and if we did indeed double-charge you, we will take care of that right away. Again, thank you for being a valued customer. Sincerely, Dennis Lopes, General Manager Ira Toyota of Hyannis | 774-327-6010 | dlopes@group1auto.com
Waited forever Told my tires had dry rot.
Waited forever Told my tires had dry rot. Still passed inspection. Didn't have tires in stock.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello G Concannon, Thank you for letting us know about your concerns. I have looked at the video from your recent visit with us and in the video sent to you at approximately 10:30 am that day, the dry rot on the tires is clearly evident. Dry rot in the tires presents some issues in itself. When dry rot occurs, the air is able to escape through the cracks in the rubber and additionally, the cracks deepen and grow over time which could lead to issues with the cords with in the tires themselves. I am sorry we did not have the tires in stock for your vehicle at the time of service. The time you had waited included time to complete your maintenance service and state inspection. If there had been a line of vehicles ahead of yours for state inspection, that would cause a delay in getting your vehicle into the bay for that. Marlaine Ruby, Customer Relations Manager Ira Toyota of Hyannis | mruby@group1auto.com | 774-327-6055 (Hyannis)
Everyone from my sales person to the management team were
Everyone from my sales person to the management team were more than helpful with then purchase of my new Tundra. A great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Simple, straightforward, considerate and much faster then
Simple, straightforward, considerate and much faster then expected. Would recommend to others for sure, Jessica was phenomenal
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with Jessica! Thanks for the recommendation, and have an amazing day!