Reviews
Katie took care of me but you were very understaffed.
Katie took care of me but you were very understaffed. It took 5 and 1/2 hours. I was told 1and 1/2 hours. I did buy tires but 5 and 1/2 hours was too much. I was sent a text that I had a problem but I was expecting Katie to come out and talk to me so I didn’t see it at first. My phone lost its charge -your charging station didn’t work on my I phone. After an hour Katie found me a charger that worked. Katie did get me a discount. You need to hire more help. I had an appointment!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing your experience to our attention, and please accept our sincere apologies for the inconvenience you faced during your recent visit. We understand how frustrating it must have been to wait significantly longer than expected for service, especially after being given an initial estimate of one and a half hours. At our dealership, we strive to provide prompt and accurate service, but on the day you visited, we were unexpectedly understaffed, which resulted in the extended wait time. While this does not excuse the inconvenience you experienced, we recognize the importance of clear communication and timely updates, and we regret that we fell short in this regard during your visit. Your feedback is invaluable, and we are taking immediate steps to prevent similar situations in the future. We are reviewing our staffing and communication protocols to ensure that accurate estimates are provided and that customers receive timely updates if delays occur. As a gesture of goodwill, we would like to offer you a courtesy service or discount on your next visit, and we hope you will give us another chance to provide the quality experience you deserve. Please feel free to contact us directly so we can address your concerns further and make things right. Thank you again for your feedback and your business. We truly appreciate the opportunity to serve you. Sincerely, Dennis Lopes - General Manager Ira Toyota of Hyannis | dlopes@group1auto.com
Enjoyed doing business with Ira Toyota.
Enjoyed doing business with Ira Toyota. Keith Gonzalez was great courteous, professional and honest. We were not planning to buy a car that day but we did. Keith worked hard and relentlessly to get our out of state registration. We appreciate the effort he made. The only negative experience we had was with the finance employee, I can't remember his name. He was unprofessional, unfriendly, rude and rushed us through the process. If we had met him first I think we would have walked out of the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arrived on time for my 10:30 appointment on a Saturday.
Arrived on time for my 10:30 appointment on a Saturday. My car never moved from my parking spot for 90 minutes so I left. Customer service rep said Saturdays are difficult. So don't schedule as many appointments if you can't get to them all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Steve, We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. I was informed by your service advisor who had helped you that your concern was something needing diagnostics to be done. This past weekend we were running short handed in our shop causing diagnostic technicians to have to fill in and do the minor oil changes, etc in addition to diagnosis. We do want to get the concern you are having repaired for you and I am wondering if we could schedule another appointment for you? Please reach out to me at the information below and I would be happy to help with that. Regards, Marlaine Ruby - Customer Relations Manager Ira Toyota Hyannis | mruby@group1auto.com | 774-327-6055
Unpleasant service center personnel.
Unpleasant service center personnel. Drop off policy was not explained by Sarah at drop off at 8:30am. Car was ready at 3:00pm. Kenny (day manager) was indifferent. When I picked the car up I told Sarah that the personnel should be more pleasant. She sarcastically responded “have a nice rest of your day “! This request was sent with my incorrect last name. When I called multiple times I was greeted with “highest level of customer care”!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Katherine, We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive and we want to make it abundantly clear that this employee’s comment is not representative of our organization’s values and code of ethics. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Regards, Marlaine Ruby - Customer Relations Manager Ira Toyota Hyannis | mruby@group1auto.com | 774-327-6055
I always go to Ira Toyota because of their reliability
I always go to Ira Toyota because of their reliability and I trust them . Eventually, I plan to buy another vehicle from them because of their excellent reputation
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Richard, thank you; we appreciate your feedback! Until the next time we meet, take care!
Quick service comprehensive report both on line & on
Quick service comprehensive report both on line & on paper professional explanation by Eric service advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Hyannis! Thank you again, and have a fantastic day!
Our salesperson Gustavo was fantastic.
Our salesperson Gustavo was fantastic. Very quick, thorough, knowledgeable, friendly, smart, professional, and responsive. Willing and able to help at any time with any issue. I really felt taken care of. Trust him when he tells you how long it will take to deal with all the paperwork involved in buying a car! He also made a real social connection with us when we got chatty about each others' personal lives. I loved how as soon as we told him the names we'd given to our old trade-in car ("Friend"), and the new Prius Plug-in Hybrid we were buying ("Nina"), he started using them every time he referred to either car. And how he immediately agreed that I could leave a personal note in Friend for whoever happens to buy it. There were a small number of procedures he got wrong and questions he couldn't answer, but he was always quick to take responsibility and explain that it was because he was new at the dealership. I am confidant that within a few months he'll learn pretty much everything he needs to know, because he's so dedicated and intelligent. If Gustavo reflects how this dealership chooses and trains its salespeople, it's a good place to shop. The one thing I'd suggest is they could be a little more forward in emphasizing the relative decarbonization benefits of various cars and driving modes. Let's rise above politics and recognize that our carbon footprint is a matter of human survival!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Hyannis! Please don't hesitate to reach out if there's anything additional we can do for you.
Purchased the vehicle on Saturday and they had it
Purchased the vehicle on Saturday and they had it registered, inspected, detailed and ready for pickup on Monday. Craig was excellent, very helpful, knowledgeable and professional. He spent the time after the sale to set up my Toyota Connect and explain many of the features of my new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Happy with my service.
Happy with my service. Car running well. My only complaint was that there was no hit choclate
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Rosie, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
I brought my 2017 RAV4 in for service knowing it would be
I brought my 2017 RAV4 in for service knowing it would be costly. They actually offered me a discount! I?m thrilled. My car was finished way earlier than anticipated too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!