Suburban Toyota of Troy

Connor Jeney is a great salesman. He is friendly, knowledgeable and approachable, without being pushy. I would definitely work with him again and strongly recommend him.

Connor was courteous and helpful! Overall experience was good! If I could change anything or had any complaints it would be, the fact that the 2nd key to the car was missing and the time spent on trying to program the fob of the key that we had, other than that everything went smoothly.

Connor Jeney And everyone at the dealership was awesome I had a great experience buying my used car from them they were extremely helpful and patient when my insurance company was being dumb and had to be called multiple times to get all the paperwork done. I got a great deal and would totally recommend to friends and family

Impressive dealership. This was my seventh time buying a new car and everything was perfect. Eugene made the whole experience from beginning to end wonderful. He is knowledgeable, professional and incredibly patient regarding questions, concerns and gives honest, reliable and helpful information at all times. Stuart was actually fun to go over finances with and Rob was very nice to stop and thank us. Recommend Suburban Toyota and Eugene to the max!

Mr Lazer, was very professional and patient he was very knowledgeable about the vehicle we purchase his hospitality was superb there was no pressure We walked out the dealership knowing that we made a great decision with a great saleman,, and staff. Thank you Toyota

Recently I went there for myy 2011 Toyota sienna First we went for flat tire and they change two tires with full price .later I found I had warranty on my tire(I changed all four tire last year) and they did not check it when I asked they were able to give me only 25% But I had to wait 3 hr for that and the main reason I went as my car was shaking while driving on highway when I brake .they told it might be for new tire will take some time to adjust! I went back after couple of weeks as s it did not get better so they want to charge me for diagnostic($135) and found that problem in my rear brake and charge me about $450.00 for change it .after repair the serviceman came and told me problem still persist as its due to rotor in front and they need to rotate the rotor and need 2 hr for that (another $270). I did not haves time and luckily left that day . I search on internet and found its very common problem and not a rocket science to understand the problem in the rotor. I finally went some other place and actually change the rotor and brake pad in front wheel. Very upset why they did not tell me the actual problem and later try to just rotate the rotor to cover it up . i f I did not change the brake I would have to change it soon. They also take extra time I don't think its two hr job just to rotate the rotor .I bought this vehicle from them and the initial experiences although good later I really had bad experience. I bought warranty on this old vehicle ( as they told if I don't buy during that time I will not be able to buy later but can cancel any time) so after a month I decide d to drop the warranty and contact the dealer and my salesperson refer me to financial guy .I was able to speak with him after multiple try and told me that I have to sign the paper and they have to send it ,so I did and went to dealer and signed it . after few months my warranty was not canceled and try to find the finance guy .left message multiple times and even one time speak with one of the manager as well but never get a call back. So I called the no that was in warranty card and they told me they never received any request to cancel it, its actually a easy process , u just have to fax s paper to them stating that I want to cancel that. I have no clue why they made it so hard and finally never did it.

I bought my first Toyota from this dealership weeks ago and experience was great. I worked with Kamil and his sales manager Dennis. Both of them were very helpful. All I can say is - see Kamil @ Suburban for your next Toyota.

Buying a car can be a stressful event. But this was not so for me after I met Kamil at Suburban Toyota who made my experience memorable he was able to answer all my questions,attentive to the end of the process. I will refer family and friends to Suburban because of my experience.

Last two years I bout two cars from there preowned certified , both times I wasn't happy , about everything there , the treatment , the way they look at u , they tell u stuff and you don't see it after , last time I was there to sign and take the care , there was 50 $ extra on my price , I signed and took the car with reviewing the paper work because I trusted them ... And when I looked at the papers there was 50$ extra , I called and they no that was the price ! Any way if u do the mistake and go there please check before you sign .... And if u have the ability to do the deal somewhere else please do and don't go there ...

ASHLEY WRIGHT, I CAN'T EXPRESS ENOUGH HOW MUCH I APPRECIATED YOU TAKING THE TIME TO SHOW YOUR CONCERN FOR THE CUSTOMERS. YOU DISPLAYED PATIENCE PROFESSIONALISM DEDICATION WHICH IS CERTAINLY AN ASSET TO TOYOTA. I WISH THERE WERE MORE ASHLEY'S WHEN IT COMES TO CUSTOMER SERVICE AT THE DEALERSHIP. IT WOULD MAKE OUR EXPERIENCE MORE ENJOYABLE AND KNOWING THAT WE ARE GOING TO RECEIVE THE BEST SERVICE, HONEST SERVICE AND TRUSTWORTHY SERVICE POSSIBLE! THANK YOU, THANK YOU THANK YOU, ASHLEY! DEBORAH HOLSTON.