Reviews
Ryan Longenecker was the best. He is so helpful and we...
Ryan Longenecker was the best. He is so helpful and we appreciate the no pressure way he does business. We travel 2 hours to get to Machens and feel it is well worth it, they always gave us a price way below what we can get locally. Everyone is so nice and well informed about their products
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a very nice review for Ryan Longenecker and our dealership, we really appreciate it! As long as you are "Happy Owners", then we're happy! We hope to see you again when you are in the market for your next vehicle! Thank You!
I want to rate all the categories the highest stars but can’t see where to do this so I will just say for anyone who is interested in a car please know for us the get the highest rating in every category
Terrific job
I brought my car in after the hood and side mirror got taken out by a truck retread hitting me on the freeway. Machens made everything easy and seamless. They worked with my insurance so that they got paid directly, and my car looks like new. They even cleaned the inside! Mike kept me updated and the car was ready when they said it would be. Would highly recommend Machens, they do excellent work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5 star review for our Service Dept and Mike Golden. It's great to hear they were able to get your car repaired and cleaned the inside for you. It's just our way of saying Thank You!
Great service!
Mike Butler found us the perfect vehicle for our growing family in a very timely manner! If you are looking for a great sales person give Mike a call!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Miranda, We love hearing Mike Butler was able to help you find the "perfect vehicle"! Thank you so much for your business and taking the time to let us know how we are doing. We appreciate it!
Excellent Service with a Smile!
Chris Early is an excellent service advisor. He is extremely knowledgeable and helpful. The Machens Service Department is top notch and provides excellent customer service. Everyone is friendly and pleasant. I highly recommend them for all of your service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Chad, for the 5 star rating for Chris Early and our Service Dept! We love seeing that we provide "excellent service with a smile"! See you for your next service, but just give a call if you have any questions before then!
Escape #4
I recently traded my 2016 Escape for a 2019 model. This new car is my fourth Escape all purchased from Joe Machens Ford Lincoln. The three previous cars were serviced at Machens. I have always been pleased with the service I have gotten including the process of purchasing a new car which can be a royal pain....but hasn't been for me. I'm very pleased with the deal I received as well as the process of trading my older car and purchasing the new one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing from our loyal customers! Thank you for choosing us again for the purchase of your 4th Ford Escape. We very much appreciate your business. Let us know if you have any questions, we'll be glad to help. Thank you again!
Service work on F-150
Chris Early and service tech Andrew are the best at providing excellent customer service and overall service our vehicles. They were very professional in every aspect!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Doug, Thanks for the 5 star rating for Chris Early and Andrew! They will love seeing this review! Let us know if you have any questions, just give us a call! Thank you!
Joe Machens Ford Lincoln, Columbia MO a great dealership
I knew I wanted a Ford Fusion, and selected an SE and an SEL on the Joe Machens Ford websit, then made an appointment with Dan Barry. I was a full half-hour early for my 8:00 am appointment with Dan but the dealership was already open. Waiting for Dan to arrive afforded me the opportunity of enjoying an unexpectedly pleasant and altogether welcoming experience that set the tone for the whole day. Dan had both the SE and SEL ready and waiting for me. His answers to all my questions about the different trims made my decision to go with the SEL an informed choice. As a first-time new car buyer, I was prepared to “pay cash” but Scott Morton very patiently explained to me the benefit of financing with Ford Credit. As it turned out, this is a very practical suggestion for me personally that also provides my SEL with optimum service and maintenance contracts and additional insurance, all made affordable by a generous rebate. Scott guided me through the process of obtaining the Ford Credit contract, and expertly prepared and explained all the paperwork. I really appreciate Scott’s good advice and time and trouble taken. While Scott was busy making all the complicated arrangements to ensure financing, Dan Barry made the time fly by congenially sharing his knowledge and Ford Fusion technology expertise with me. When all business had been transacted, Dan not only installed my temporary tags, he also “synch’d” my cell phone! Thanks to Dan, I felt comfortable and confident when I drove my new state-of-the-art vehicle off the Machens lot. Later same day, I was much embarrassed to have to call Dan but he understood and ever-so-graciously helped me. I think Dan Barry is simply the berries – the berry best! I really didn’t know anything about buying a new car and I didn’t buy the most expensive car on the lot but I was treated like an important customer. Many and sincere thanks to Dan Barry and Scott Morton, two great people who got me a great deal on a great car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is just flat-out a really AWESOME review for Dan Barry and Scott Morton! We are very appreciative of you taking the time to leave such an amazing review for them, they are going to love seeing it. Congratulations on the purchase of your Ford Fusion SEL! Buying a new car for the 1st time can really be stressful, and Dan and Scott are 2 of the best at helping our customers get through the process, Thank you so much, we very much appreciate your business. We'll let Dan know that he is "simply the berries'!
Mr. Cochran was great to work with!
I really had a great experience! We really am enjoying my new car. Thank you for helping us with this important purchase. Buying a car can be stressful, but not this time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an awesome review!!! Thank you for the kind words for Justin Cochran, love hearing he was able to help you find the the new car. We know buying a car can be stressful, so we are very pleased to hear that Justin made sure you had a "great experience". Stop in or give us a call if you have any questions, we are here to help. Thank You!!!
Duron is the Best
Had great experience at Machens! Duron Singleton made it an absolute fantastic Experience. Duron worked extremely hard to find what I wanted. Duron is the best!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
All Duron Singleton's customers think he's the "Best"! He goes out of his way to make sure every one of his customers is well taken care of throughout the buying process, we love hearing you felt the same way. Thank you so much for the great review for him, he going to love it! And, Thank You for your business, we really appreciate it.
Stress-Free Experience!
First time buying a car and walked in not sure of what I wanted. With the help of a very patient and accommodating salesman like Bobby, I left in a new Ford Fiesta that fit all of my needs as well as worked for myself financially. After the purchase, Bobby made sure to help get everything set up in the car before leaving the lot. Very impressed by my overall experience. Everyone there was quite friendly and made the entire experience truly relaxing. Very excited to work with these guys again in the future. Thank you, Bobby!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 Star review, Ashley and kind words for Bobby Hocks, it is really appreciated. The first time car buying experience can be stressful, so it's great to hear Bobby was there to help and take care of everything. Congratulations on the purchase of your new Ford Fiesta, hope you have fun with it Let us know if you have any questions, we are here to help.
