Reviews
Very professional, friendly, efficient service from start
Very professional, friendly, efficient service from start to finish!! I've been using this dealership for years and I feel it has improved under the new ownership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Beth, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
great experience getting everything sorted out and
great experience getting everything sorted out and finding the car I wanted! I was able to get all the things I was looking to do and it worked out well. These guys are funny, great experience got me into the type of car that I was looking for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Greg, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
This business is Friendly but expensive.
This business is Friendly but expensive. They were helpful and informative. The wait time was reasonable
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Miller323, Thank you for rating our dealership! We appreciate your business. Welcome to the Autostar Family!
Autostar maintenance was professional and friendly.
Autostar maintenance was professional and friendly. Easy to schedule on line and I was kept informed about what the mechanics observed and recommended. Definitely recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
APP_INC, Thank you for rating our dealership! We appreciate your business. Welcome to the Autostar Family!
Cannot recommend this dealership.
Cannot recommend this dealership. There has been no follow up on request for a hitch installation.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
nxtpltven, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Even though the tire change took longer than expected
Even though the tire change took longer than expected everything was taken care of to my expectations
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
lexibreen0704, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
They've identified what they said.
They've identified what they said. They were clear about the costs upfront and there were no surprises.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GSIMPSON3, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Service was prompt, complete, and well communicated.
Service was prompt, complete, and well communicated. Brad gave excellent service, handling multiple clients at once.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
MRMOE212, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
I believe Thomas is my representative There is very
I believe Thomas is my representative There is very poor communication from your service representative. It is very difficult to reach anyone in service. I text and call and can’t get through to anyone This has Consistent problem for years and it’s never been fixed even with the new ownership When I asked to speak with the manager the person who answers the phone in the sales side, just transfers me to service, which quite honestly isn’t helpful If we’re spending thousands of dollars, I expect good customer service from a competent person
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Scott Lindblom, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Service was good.
Service was good.!!Robert was great! No loaner was terrible- this is the second time and of 2x where there is no loaner.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
SCHRONISTER22, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com