Reviews
Customer Service could be better when checking in and
Customer Service could be better when checking in and out. Employees not motivated. Paying at the cashier is annoying. Last time the breaks needed replaced, didn’t have it done, this time the breaks are good. So which is it? Leaves a bad taste if your up saleing items that are don’t need replacing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
RMARRON970, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.
Axel in the service department is the man.
Axel in the service department is the man. He had my Forester back on the road in no time. Great service, glad I broke down in Silverthorne.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JSTIG23, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Big improvement over the service under previous
Big improvement over the service under previous ownership. I will definitely bring my car back for any future service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TLDALE, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Jonathan was very thorough and extensive with all
Jonathan was very thorough and extensive with all communication. He was very easy to work with and I would recommend him to a friend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Didi, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Only problem I encountered was finding my car after I
Only problem I encountered was finding my car after I received my keys back when it was done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Susan, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Took a few hours, but everything eventually got done.
Took a few hours, but everything eventually got done. Axel was very professional and very customer oriented.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Stan,Katz, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Dude at the service desk was cool.
Dude at the service desk was cool. He was 100% professional, nice, and courteous. I foolishly didn't get his name. He complimented my bike and was super helpful. He put me at ease with the service that y'all performed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Greg, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Rachel was easy to work with and very friendly.
Rachel was easy to work with and very friendly. Dealership is clean, everyone treated us well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sue, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Came in looking to trade in a WRX for a 6 speed version,
Came in looking to trade in a WRX for a 6 speed version, while JD wasn't the first to help me, he ended up being the absolute best. At first, I just couldn't get the deal I was looking for - but JD put in the work and ended up getting me a superb deal on exactly what I wanted. He was even able to get me more for an old beater I also wanted to get rid of. If every salesman at dealerships was like JD, I think people would have a much more positive opinion of car dealerships.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
marshbry, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Very courteous, personable and transparent.
Very courteous, personable and transparent. Purchase process was very simple and streamlined. Avoided the stereotypical back and forth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
tandfpriest, Thank you for writing us a review! We greatly appreciate your business. Welcome to the Autostar Family!