Mercedes-Benz of Miami

Ernesto is an excellent person and salesperson he went more the hundred over to do a great job .

We went to Mercedes-Benz of Miami to look for a car for our daughter. We had found a couple of pre-owned cars in their inventory and visited the dealership to view the cars. We were greeted by a receptionist who asked a salesman to help us. The salesman was knowledgeable and professional and showed us the cars in which we had interest including a test drive. We did not purchase the car on this visit. A few weeks went by and we looked at the dealership's website and found a car we were interested in and, once again, visited the dealership and worked with the same salesman. The salesman told us that the car in which we were interested was not available for sale because it had an issue that the service department couldn't fix and that the car was going to be sent to an auction. This actually bolstered our confidence in this dealership as they didn't want to sell a car they knew had a an issue they couldn't fix. While we were there to see the car Mercedes-Benz of Miami wouldn't sell, we found the perfect car for our daughter. We were able to make a deal and buy the car. Every person we worked with at the dealership was professional and nice. We strongly recommend Mercedes-Benz of Miami.

I had an excellent experience at the Mercedes Benz dealership! The customer service was outstanding, and the staff was professional, friendly, and knowledgeable, attentive and welcoming throughout the entire process. All my questions were answered and they made me feel comfortable and valued. The entire experience was smooth and enjoyable. I appreciate the exceptional service and would highly recommend this dealership to anyone looking for a first class customer service experience.

The sales staff were absolutely excellent, the service department is also excellent, The only caveat I would have is I would not recommend purchasing the insurance packages they offer on a new car. because I had to return my new car pretty much immediately for service, and they wouldn?t let me cancel one of the two packages I bought. They told me there?s absolutely no refunds, and even if you sell the car there?s no prorated refund once purchased.

David Gil, the sales manager and finance person were very helpful. They worked with until I was happy with the final numbers

The sales executive was professional a very helpful and accommodating. The sales Consultant was thorough and he was well knowledgeable about the cars. very good assistance.

Excellent service advisor, Ignacio, ensures my car is scheduled asap, serviced immediately on arrival and returned to me promptly. The exterior is cleaned each time. They take care of my car!

Excellent service advisor that makes sure my car is taken care of promptly and returned to me on time.

Excellent attention, excellent service; the salesperson did a great job. A place I would 100% recommend. Thanks for all the attention.

They DID NOT advise about the hidden charges for oil and folter changes . I was more than one hours with the Sales person and he did not advise at all of those hidden charges. I just learned about those charges at the last minute of closing the deal. Very Dishonest Sales Person. I will never buy again in Mercedes Benz