New 866-288-9045 Dealer Website
Used 888-298-6694 Email Dealer
Service 866-556-9807

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Sales Closed
Service Closed
Mon 9:00 AM - 8:30 PM
Tue 9:00 AM - 8:30 PM
Wed 9:00 AM - 8:30 PM
Thu 9:00 AM - 8:30 PM
Fri 9:00 AM - 8:30 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

3.6
Average based on 26 reviews
  • Avery happy with buying experience.

    After looking at many cars online, my husband and I visited Matt Slapp Subaru to test drive the Outback. Our salesperson Harry was extremely helpf...

    Dealer Response

    Karen, thank you so much for your review, and congratulations on your new Outback! Our sales team always aims to "Go The Extra Mile" and we are gl...


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    After looking at many cars online, my husband and I visited Matt Slapp Subaru to test drive the Outback. Our salesperson Harry was extremely helpful and patient as we looked at different cars. He was a no pressure salesman and was able to answer all of our questions. We wanted to compare the Outback with the ride of a Jeep so we left there and went down the street to a jeep dealership, and came back and purchased the Outback. I was very pleasantly surprised with the no pressure sales and the friendliness of the sales team. Great job! This is our first Subaru and so far we are very happy. Karen

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Karen, thank you so much for your review, and congratulations on your new Outback! Our sales team always aims to "Go The Extra Mile" and we are glad that you got to experience this during your visit. We look forward to seeing you soon, and please reach out to us with any questions about your vehicle or anything else you may need. Also, be sure to check visit us on Facebook for upcoming specials and event information!


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  • Judgmental and Unprofessional

    Over the past few weeks, my boyfriend has been looking for a new car. Both of us are car enthusiasts, so naturally we were interested in seeing / ...

    Dealer Response

    At Matt Slap Subaru we take all customer feedback very seriously. We are sorry you were disappointed with your experience at our dealership. We ap...


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    Over the past few weeks, my boyfriend has been looking for a new car. Both of us are car enthusiasts, so naturally we were interested in seeing / test driving a Subaru with its AWD capabilities. Even as a younger couple in our early 20’s, all 4 dealerships we’ve visited (before Subaru) have treated us in a professional and respectful manner. We knew specifically which car we were looking into (WRX), so we called in advance to see if there was one available on the lot. A sales associate confirmed there was one, so we drove over to see the car in person. After a brief introduction on the sales’ floor and specifying the car we were interested in, the associate immediately questioned my boyfriend’s financial status. He sat us down at an empty desk while he checked the inventory at his desk, in the cubicle beside us. Confirming from the inventory that there was a car on the lot which we might be interested in, he took us outside. After pointing to the trunk from a distance to indicate which car it was, he confronted us to find a specific price point before showing us the inside of the car. This model had many upgrades and was outside of our price point, but a simpler model without the upgrades was within our price range (as we determined by online research). He immediately turned away from the car and directed us back to the show room, without having pulled out the keys or unlocking the car for us to see. He again sat us down at the same empty cubicle next to his and went to “look for cars within my price range”. During this time, another associate began chatting, laughing, and talking to him about fantasy football. The associate eventually came to the empty desk we had been waiting at, sat on his knees facing backwards, and spun around in a swivel chair. After conceding there were cars nearby that were close to our price range and my boyfriend conceding he was willing to come up if he liked the car, the associate ensured us it was impossible to test drive the car without agreeing to a specific price beforehand. What really bothers me is that – given he liked the car – he was willing to purchase a car that day. It really seemed like the associate judged us for being too young, and didn’t think we had enough money to pay for it (which we did, and could have paid in cash on the spot). If you don’t want to be judged by the way you look, don’t go to Matt Slap Subaru.

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    At Matt Slap Subaru we take all customer feedback very seriously. We are sorry you were disappointed with your experience at our dealership. We apologize if you felt the salesperson you dealt with was disprespectful. There is no excuse for that. However, to be clear, the WRX is a high performance vehicle and the first 1,000 miles of "break-in" are crucial to the health of the engine. Because of this, we usually require a deal to be in place prior to a test drive. We have found that most customers that purchase a WRX prefer the cars not to have several hundred miles on them, which would inevitably happen if we allowed everyone to test drive the car that wanted to. If you would like someone from the Sales Department to reach out to you, please let us know.


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  • Read what customers request

    I specify put in message to E-mail and not call because I work in a medical facility...my phone rang non-stop and I can't answer at work. Don't wa...

    Dealer Response

    We certainly apologize for the misunderstanding. If you are still in the market for a used car, I would be happy to facilitate an email exchange b...


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    I specify put in message to E-mail and not call because I work in a medical facility...my phone rang non-stop and I can't answer at work. Don't want to work with someone that won't listen to needs.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We certainly apologize for the misunderstanding. If you are still in the market for a used car, I would be happy to facilitate an email exchange between you and our Used Car Manager. I can be reached at marketing@mattslap.com Thank you.


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Service & Repair

About Our Dealership

Dealer on Cars.com since May 1999

Matt Slap Subaru, located at 255 E Cleveland Ave in Newark, DE, is your premier retailer of new & used Subaru vehicles! Our dedicated sales staff, highly qualified service advisors, & top-trained technicians are here to make your auto shopping, service, & repair experience fun, easy & financially advantageous! Meet our friendly staff ahead of time & know who will be helping you before you even step foot into our store by clicking on our staff page(http://www.mattslap.com/dealership/staff) & finding out a little bit about us. Pls. utilize our various online resources & allow our exc. network of people to help repair & maintain your Subaru.

""We Go The Extra Mile""