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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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Great service

The girl who was at check out could of been a little more friendly and smiled . After all spent a lot of money and customer service is important .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi ZachMiahNoah#3, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Always exceeds expectations!

On my 3rd Acura, Love this place! From Abe in Sales to Rich in Service, everyone here is a pleasure to work with. The BEST

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Pete E, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Annual Service

I brought in my 2015 Acura MDX for annual service. I was greeting on a timely basis and went through what was needed with George my service advisor. He did a excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Rclow123, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Always excellent

Thank you George and Kyle for always taking such good care of my car and being so helpful. I always appreciate your friendly professionalism and the great service I receive. Your service department is the reason I’ll someday buy my next car from your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service.

Knowledgeable salesperson. Friendly and not overly aggressive. Felt like they appreciated my patronage. This was my third Acura lease. I will be back for number 4.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone was very friendly and helpful.

I have always used this service because it is fast and reliable. The service people and cleaning crew are very polite and explain everything in detail. I am never pressured into repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best service department team

Kenny is the best salesman, and George the best service professional. All guys/girls in service department team is there to serve and assist in all automotive needs. This is my home for Acura!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

came in to begin recall oil/burning fix

Darry was excellent, was warm and welcoming and was superb at communicating and keeping me informed. He worked to have the service done promptly and limit my wait time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Fran, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Excellent

I have always been taken excellent care of by the service staff. The waiting area is conducive for my need to do work while waiting for work done on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Fwan5529, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Excellent Service

I have been going to DCH for almost 5 years now for service and the guys are always helpful and honest. They will also do what they can to make it work with your budget and would not recommend a service that does not require immediate attention.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi LNguyen, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager