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Jeff Wyler Fairfield

(1,944 reviews)
Visit Jeff Wyler Fairfield
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
New (513) 770-9885 (513) 770-9885
Used (513) 770-9881 (513) 770-9881
Service (888) 486-9136 (888) 486-9136

Reviews

(1,944 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Deal of a Lifetime

I not only got a great deal on my 2014 Nissan Versa today I met a new friend. John Reed was very professional and treated me like family from the first phone call till I left the dealership he was waving at me as I drove away. John treated me with the utmost respect and was very honest with me. He told me on the phone come get your new car and he did whatever he could to make sure that I left in a new car. Everyone I came in contact with at the dealership was very professional and very nice. It must be a great place to work as everyone has a true smile on there face. I will refer friends and family to John and to this dealership for many years to come. I feel so blessed that I chose this dealership and was able to meet John.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

WE are blessed to have you as a part of our Wyler family! Thank you for such kind words with regards to John and our Jeff Wyler dealership in Fairfield. We wish you the very best with your NEW 2014 Nissan Versa, and hope to find you more BEST deals in the future. Thank you!

Easy Process

I recently bought a 2013 Nissan Frontier from Jeff Wyler Nissan in Fairfield. I stopped by to see the truck on a Saturday morning. I was greeted by Jeremy Wright. I told Jeremy what I was looking for and he brought me into the showroom to look at the truck. Since the truck was in the showroom and I wasn't prepared to make a purchase on that day I did not take the truck out for a test drive. I called Jeremy a few days later and scheduled an appointment to drive the truck. When I arrived the truck was out in front waiting for me. After the test drive I negotiated a deal. It was a very easy process, no pressure. Jeremy made me aware of a few options that I could add to the vehicle but did not put any pressure on me to purchase them. I scheduled an appointment the next day to sign the paperwork. I returned the next day and the truck was cleaned up and ready to go. I had to wait a few minutes for the finance manager but when I met with him there were no surprises. On the paperwork the price was correct, the payments were right, no extras were added on. Just was I was hoping for. There were a few items that I remember after the fact (spare key, front license plate bracket). Jeremy did a good job of following up on them. I returned and had the bracket installed a few weeks later. I would consider buying another vehicle from this dealership and this salesman in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love my Juke!!

Awesome experience!! I went in for an oil change on my Altima and while waiting, decided to test drive a Juke and loved it! David Goodwin was my sales person and was able to get me in to the car while meeting my requirements and budget needs!! Thank you David for being so friendly, knowledgable and helpful with the whole process!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

What a pleasure it is to hear that David afforded you a wonderful experience with us! We certainly hope you are continuing to enjoy your new Juke vehicle. Your kind words are much appreciated, and we look forward to helping you in the future!

Best car buying experience ever!

My Husband and I visited this dealership when we were just beginning to search for a new car. Mark Ancona listened to what we wanted in a new vehicle and delivered! Great car, great price, great deal! We were honestly just starting to look and bought at the first dealership that we visited. Mark Ancona was unique in that he did not pressure us and listened to all of our concerns. If we raised a valid concern about a vehicle's features or a deal he either conceded that we were correct or proved that we were wrong. Completely honest and realistic. The first transparent vehicle purchase either one of us has ever been involved in. We were looking for a high end import or SUV and bought a Nissan Altima 2.5 and could not be more pleasantly surprised with its performance, appearance and features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Superb! We are so glad to hear that your experience with Mark at our dealership was the BEST car buying experience ever for you and your husband. It is our hope that you're continuing to enjoy your Nissan Altima 2.5, and we hope to see you and your husband at our dealership in the future. Thank you!

Recommend to everyone i know!!!

My Experience at Jeff Wyler Faifield was the greatest, i certainly will be going back the next time I need a car. The employee that I had, Which was John Reed, Who helped me buy a 2013 Chevy Cruze, Gave us Excellent Customer Service. He pretty much treated us like family and so did the rest of the Jeff Wyler Fairfield team. I have already recommended to go to this dealership because of the great work they do and because of how friendly they are to everyone, Especially John Reed. John made us feel like family and we will be back again. Thanks John!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Wow, this is such a wonderful review! Thank you so much for so highly recommending John and our dealership. We certainly welcome you as a part of our Wyler family, and look forward to serving you in the future! Again, thank you for the kind words, and we wish you the best with your 2013 Chevy Cruze.

I purchased a new 2013 Murano in August and drove in 2...

I purchased a new 2013 Murano in August and drove in 2 rainstorms and did not feel safe. I did not have control of the vehicle. I have never had that feeling driving any other vehicle including my previous 2006 Murano which I traded in. In November I went and bought 4 new Michelin tires so I could drive and feel safe on the roads. These new tires cost over $1000. The factory installed tires are ridiculous on a new vehicle that cost over $40,000. I contacted the sales manager at Jeff Wyler Nissan who said he would contact Nissan to see if they would compensate me for some of the new tire cost. To no surprise Nissan said no even though the sales manager said he thought they should have done something. I owned my 2006 Murano for many years and did not have any problems with it so I wanted a new Murano when it was time to buy a new vehicle. I am so sorry I did and had to pay an extra $1000+ to feel safe in it. This will be my last Nissan and last purchase from Jeff Wyler because I deserve better quality when I purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

I hope that you will accept our apologies regarding this entire matter. Our goal is that every customer is fully satisfied, We do appreciate your business.

Consumer response

Accept your apologies - are you kidding???? I am not fully satisfied. This is a typical car salesman response. New customers listen to how they respond and what they say.

Wow! Bernard made me feel like I personally mattered to...

Wow! Bernard made me feel like I personally mattered to him. He didn't try to sell me a car, his goal was to bless me with quality transportation that would not leave me wanting. His knowledge of the vehicles is impeccable and his patience in making sure I understood everything was commendable. I was worried, frustrated, a little angry at times, and assuming disappointment; he helped me to be more at ease by his confidence and his determination not to let me be a dissatisfied customer. He failed at nothing. I drove home overjoyed not just because of the blessing that I was able to purchase, but also because of the way I was treated by Bernard....made me feel like he was my big brother wiping the dirt off my scraped knees and giving me a new scooter. I'm long winded so I'll shut up, now, but I could go on. His personality alone could empty that whole lot. If you need a car/truck/SUV, Bernard is your guy. I had a short time with Ryan. He also was very personable while being professional. He didn't waste any time while at the same time not rushing me. I must say that my experience at the dealership was more than pleasant. Jeff Wyler's Fairfield employees operate in excellence and I have decided that as long as I reside in this area, I will always purchase my cars from them. Even their mechanic (Rod) has a way of making you feel better about a repair. Rod is a very pleasant guy to work with. I'm sure, though, that because of the blessing I received in purchasing my vehicle, that I most likely won't see Rod for a while. But I might just peep in to say hello to him when I come in for maintenance service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is great to hear! We are so pleased to hear that Bernard, Ryan and Rod all made for a wonderful car purchasing experience. Please don't hesitate to contact us with any future questions/concerns. Again, thank you for your kind compliments of our Jeff Wyler dealership!

Kitty was very helpful both in specifying options and...

Kitty was very helpful both in specifying options and comparing financing options. After the sale was completed she took her time and went over all the features of the Cadillac and the new CUE system. I would recommend Jeff Wyler to my friends and have them ask for Kitty to assist.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's such a pleasure to know that Kitty provided you with such a fun and easy car purchasing experience! Your recommendation is very much appreciated, and we hope you are enjoying your NEW Cadillac with the CUE system. We welcome any questions/concerns you may have down the road!

Mr. JT

My wife and I had a fantastic experience at Jeff Wyler's. The sales staff was professional, friendly, and very knowledgeable about our vehicle and the comparable make and models.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Fantastic! We are so glad that you and your wife had such a great experience with our professional, friendly and knowledgeable staff. We welcome any questions/concerns you may have, and we look forward to serving you in the future!

Never again

Will not be returning or recommending any one I know to come to dealership, I was told by a family member not to deal with jeff wyler, that they had a bad experience, yep should have pay attention. First off the deal changed about 3 or 4 days after I bought the jeep, everything was all fine and good when we worked out the deal, the stereo system was going to be removed from my truck when I traded it in, which was no problem during the negotiations, but when my brother-in-law came to take it out 3 or 4 days later, he was told that the radio did go with the system, last time i checked the radio was part of the stereo system, especially 325 dollar after market radio, then I called and talked to the used car manager Doug, which i explained the problem to him, which he could not get me off the phone and back to Gary fast enough, Problem not solved I also asked for them to checked and see if there was second key to the jeep, this only took me calling back 3 times and about 2 weeks to find out no, so I asked if the dealership could help me out with paying for the key, I was told that he was not sure, that the dealership did not make any money on the sale, oh that's believable, so he gave me a number to the guy they use and fro me to get a price and call back and see if they would help pay for it, really nice after the sale service. In conclusion, at this point I have now already made my first payment, and figured to save time and aggravation , I'm going to just go have the key made and pay for it my self, and the radio is just a loss, next time everything is in writing, well there will not be a next time at this dealership

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We did try to make this right by you. I am sorry you were not fully satisfied with our offer.