Jeff Wyler Fairfield

Let me start by saying, "We had the most pleasant car buying experience of our life!" If you're shopping for a car, drive right over to Jeff Wyler Fairfield Cadillac Kia Nissan to get your next vehicle. We purchased two new cars to replace our wrecked 2000 Toyota Sienna and our aged 1995 Honda Accord. Jeremy Wright (Sales Professional) negotiated our deal over the internet. We haggled over several days trying his patients with numerous emails, but Jeremy pleasantly responded to them all. We arrived at an "Out The Door" price including taxes and title -- only to find out -- we made a mistake. Marc Ancona (Sales Manager) caught the mistake when he crunched the numbers and informed us. But instead of making us pay for our mistake, Marc subtracted the error from the cost of the vehicle which cut into the dealers profit. How many dealerships would do that. Selwyn Brown (Finance Manager) was very personable and pleasant to work with as well. Instead of pushing many costly additions, we shared stories while completing the final documents. What a dealership! If you want honest salesman (Jeremy Wright), superior customer service (before and after you close the deal), and competitive pricing then shop at Jeff Wyler Fairfield Cadillac Kia Nissan and you won't be disappointed. We Weren't!

Arif Samad, my sales person was extremely helpful and patient in helping me select my first new Cadillac. The original car I wanted had been sold, so Arif worked with to show me other cars he thought I would be interested in. He even had them lined up waiting on me when I arrived. When I came back to the dealership to pick-up my car, Harold McPeek spent two hours with me going over the operation of the car from bumper to bumper. He also, set-up my OnStar on line before I arrived and showed me all around the dealership and service areas. This car buying experice was great and I would recommend Jeff Wyler Cadillac to all my friends.

My rating for the salesperson is nothing but excellence. John made my son and myself feel very comfortable and at ease. He greeted us with a smil and welcome us to the dealership. He was very professional and made sure we understood everything he was explaining to us. I came to buy a used car but ended up buying a new one. John took his time and answered all questions we ask him. If all of the employees are as knowledgable, kin and considered as John, John Wyler Cadillac can be nothing but a successful business. I highly recommend this dealership to any and everyone.

Everyone there was very kind and friendly. I didn't feel forced to leave with the car even through that its there job to sale cars. My overall experience was great. A whole lot better than previous dealerships in the past. Chris was very knowledgeable in his area. It was like he was a friend willing to help someone out instead of a car salesman trying to sell cars. 5*

everyone was really nice the day I went to buy my card duke helped me find the perfect car, ,I went to change the oil of my car and the staff from service was very nice to, I definitely recommend Jeff Wyler Fairfield. Thank you so much.............

Third car we have bought from this dealership. Very happy with the attention and care we received as well as with the cars. Staff did everything possible to accomodate our needs and preferences. Will look to them for our next vehicle purchase.

1) I was very serious about buying a Rogue and told the manager this directly. He really took the time to sit down and discuss my options, which I greatly appreciated. He said he would work out a great price and email me a quote. The manager ended up emailing me a monthly payment price 3 days later. After that, I emailed him twice asking for an out the door price with cost breakdown and didn't receive a response back, so I gave up on the dealership entirely. Very disappointing because the reviews of this dealership looked promising. 2) The salesman gave me a credit application to fill out and sign... when I told him I did not want them to run a credit report on me (because I wasn't 100% sure on buying from their dealership since I hadn't received a single price quote from them), he told me they would not be running the application and that it was just normal paperwork. Well... they definitely ran a credit report... which is frustrating because I didn't end up buying from them so that decreased my credit score (which isn't incredibly high to begin with because I'm a new college grad). 3) Drove from Indiana to visit this dealership because they offered a $25 gift card so I figured it was worth considering them if I could get a great price. I had to email the salesman three times before he finally emailed me the gift card.

The experience was the best, that we have encountered in all the years of buying cars. Actually, we were undecided as to the type of vehicle, we wanted, with the exception that it had to be GM. We had stopped in the KIA dealership, just to see what gift I had won, on the scratch off card received in the mail. We were immediately met by Raymond Richard. Raymond asked if we were looking for a new or used car, Jeanette told him that she was interested in New Cadillac, but uncertain as to what. Richard took us over the the Cadillac side, and introduced us to Brad Childers and Harold McPeek. Everyone in the dealership was so nice, and surprisely people not even involved with our deal, acknowledged us by saying "Good Morning". We had been at a GMC dealer earlier, and were not even approached by anyone to ask to help us, so we left and found our way to "King Richard". Raymond explained the options on the ATS, during the test drive, some that we were unaware of, even though we had checked the vehicles out on the internet. We were very impressed with Raymond. He made us feel as through our questions, no matter how small was important to him. The professionalism of Raymond Richard, Harold McPeek, Brad Childers and Selwyn Brown was great, and made us feel comfortable with the information that we were receiving. We are very happy that we came to Jeff Wyler Cadillac. Thank you for the Great Experience Bill and Jeanette Brown

Jess said if I did the survey, I would get a free detail. He was real pleasant and personable. John Reed my salesman visited with me while I was waiting. which made my wait a pleasure. I will buy my next Cadillac from you.

Was originally told that the mileage plus plan would cover "Preventive Maintenance" on my car, so I purchased it. I took my car to Wyler Honda in Colerain to have a timing belt and water pump replaced which is considered "Preventive Maintenance" on a Honda and was told it only covers IF the part is faulty or is about to be faulty. How can a belt be "about faulty" A belt either breaks or it doesn't, and in Hondas when the timing belt breaks that means its more than likely going to need a new motor. I would consider replacing that belt as "Preventive Maintenance" I was duped into paying an extra $2300 for a Mileage Plus plan because I was told it would cover the timing belt and water pump replacement. I originally set up an appointment with the service department at the dealership, where I was told a day later that the dealership didn't have the appropriate tools for the job. Really? So then they referred me to the Wyler Honda store on Colerain Ave where I immediately picked up my car, drove 20 minutes to Colerain for them to tell me whoever told me the Mileage Plus plan covered the timing belt and water pump are full of it. So, I drove all over the place inconveniently was told something different than what I was originally told by the dealership I purchased the vehicle from.