Skip to main content

Robert Horne Ford

(1,135 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–2:00pm
Sunday 10:00am–5:00pm Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (877) 536-8684 (877) 536-8684
Used (855) 570-3416 (855) 570-3416
Service (877) 836-1697 (877) 836-1697

Reviews

(1,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Robert Horne Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Frank Massey

Got my free oil change.....and was helped with an issue whit the CD changer....well, I was advised that I may need to leave the vehicle overnight to troubleshoot the problem since the dash may have to be removed...I will make an appointment when I can leave my truck overnight..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Good experience at Horne Ford

I purchase a 2015 Super Duty and found the experience very nice. All the staff were courteous and professional throughout the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience purchasing a new Ford Escape!

Best new car buying experience we have ever had! Our salesman was Jamie Rich. He is very knowledgeable and helpful, but not pushy. He helped us select which new vehicle to test drive, and gave us the option of either test driving on our own or with his present. He knows his cars very well, and if he doesn't know something, he is quick to admit it and find the correct answer. He worked extremely well with the rest of the sales team, and in the end, we got the exact vehicle we were looking for at a price we believe is fair. Jamie worked with another agency to deliver the car we wanted rather than trying to talk us into selling something he had on the lot. He was able to locate and deliver the car within just a few hours. He set up a time for us to meet, worked with his team to provide with all the costs, and explained everything thoroughly. We think Jamie is honest, fair, and one of the best sales people we have worked with. Since we have been coming to Horne Ford for service on our truck, we know the shop will treat us fairly as well. Overall, we are extremely pleased with Jamie Rich and with Horne Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service

This was a regular service appointment and your staff was friendly and very helpful. Roy provided personable service that makes the difference between HORNE and other providers. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are happy you enjoyed working with our staff. We always strive to provide personable and excellent customer service. Thank you again for the review!

Oil Change

My oil change was quick and easy. The staff was friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for the feedback. We appreciate your positive review!

Great service

I don't even mind getting my care serviced now that I've found HORNE FORD.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Awesome service department!

I went to the dealership after having purchased several accessories for my 2014 Ford Explorer! After realizing there were too many parts and drilling needed to be done, I had the dealership install the accessories! I didn't have an appointment and they went out if their way to take care of my needs! The dealership was going to be closing soon and even though I didn't have an appointment, they installed the accessories within 30 minutes! I couldn't have been happier!! Excellent service department! 10**********

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks so much for the warm recommendation of the team here at Robert Horne Ford. If you ever need any help, please give us a call!

Truck buy

Great experience Corey R made the whole process easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Timothy, for the glowing review! If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

Great job with customer service.

My car and i are always treated with courtesy and respect. I like the fact that my car is nice and clean after service is completed. Great job everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

They made it easy to purchase a new car.

No hassle dealership. Thanks for making our purchase so easy. Great experience from first going on the lot to taking possession to our new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.