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Robert Horne Ford

(1,135 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–2:00pm
Sunday 10:00am–5:00pm Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (877) 536-8684 (877) 536-8684
Used (855) 570-3416 (855) 570-3416
Service (877) 836-1697 (877) 836-1697

Reviews

(1,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Robert Horne Ford from DealerRater.

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EDGE FORD

Honest and up front with price of vehicle no pressure to buy the vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying Experience

Very satisfied customer of this dealership. All salesmen and representatives of Robert Horne Ford were courteous and respectful of out time and buying needs. I would highly recommend this dealership to anyone in need of buying an automobile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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buying car

Great place to get a car treated me fairly we took care of us had no issues I would buy her again talk to Louie have a great day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great truck

I bought a new truck and greatly appreciate the deal and customer service I received. Joe was a friendly and cordial guy. He was very knowledgeable and experienced at his job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A great car buying experience.

We went into Robert Horne to look at 2015 Mustangs. Our sales person Bob Wuerl was very helpful, patient and made us feel comfortable throughout the entire process. When I went into the dealership, I was anticipating the typical negative car buying game, but it never materialized. The financing process was quick and painless as well. Bob was helpful and honest and we left feeling very satisfied that we made the right purchase. Customer services was excellent throughout the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Glad car got fixed

Service was great,Roy did a great job and kept me informed. Only draw back is my car was kept overnight and I didn't get a loaner car,was lucky enough to get ride to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best Service experience EVER. Thank you Toby!

See previous post putstanding service in every aspect. This dealership is diamond quality from sales to service. I am insisting my son bring his Lincolnshire here for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service

As always a great service experience. Dave Duvall is the senior service advisor, his professionalism, knowledge of the Ford products is second to no one. He makes sure my vehicle is done on time as promised. He also makes sure that it is washed and clean when I get it back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

We purchased a 2015 Ford Edge. Buying experience was one of the best we've gone through. Les Torpin was very patient with us even after we had changed our minds about things a couple times. Brian Golia in finance was fun to work with, gave us information on different things and let us make our own choices. No pressure from either one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Truly professional

I have been to many Ford dealerships since I have only owned Fords in my life. By far this was the best experience. Every concern completely covered, they took the time to make sure i was comfortable with my wait time and even random employees came by to offer donuts and drinks. They did what they said and were professional from start to finish. I left with a newly cleaned car and the complete feeling that I'll be back when it's time to buy my next car too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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