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Robert Horne Ford

(1,135 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–2:00pm
Sunday 10:00am–5:00pm Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (877) 536-8684 (877) 536-8684
Used (855) 570-3416 (855) 570-3416
Service (877) 836-1697 (877) 836-1697

Reviews

(1,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Robert Horne Ford from DealerRater.

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It was Awesome!

We had a great experience. The employee that worked with us was very helpful and friendly. He got us the best deal possible for our new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer Service

Jen was an excellent customer service representative who went over and beyond to assure my vehicle was taken care of and to inform me of the progress. The vehicle repair had a oem order that was going to take 3-5 business days to even get the part, and in 4 days, including a weekend...I had received the car back fully repaired. Very pleased with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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MR DARROW

EXCELLENT TIMELY AND EFFECIENT THANKS AND WE WILL BE BACK WITH FUTURE BUSINESS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service service from David Duvall.

David Duvall has been my service advisor since I began coming to your dealership and he has always been professional and taken good care of my Mercury Mariner. I trust David to take good care of my vehicle and he has never failed to do just that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service by To y

Got my oil changed faster than I even expected, he came and got me and very comfortable waiting area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Corey! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Again, we appreciate your recommendation of Robert Horne Ford and we hope to be of service again in the future.

My second car from Robert Horne Ford

I was in the market to purchase a new truck, a 4x2 with a large cab, and was originally interested in a Dodge Ram 1500, but could not work out a good deal from another dealership that I had purchased multiple cars from. My wife and I came to Robert Horne Ford because we had purchased 1 new car from them a couple of years before, and were treated like we purchased a dozen cars from them. Our salesperson, Joe Coombs went through a few vehicles with us and when we found the truck we really liked, a brand new 2014 Ford F150 XLT, Joe stayed late, as did the finance person Joe Montoya, and both bent over backwards to get us the best deal possible! We couldn't have had a better experience, it was above our expectations. We came away from feeling very good about our deal and have really enjoyed the new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service

Friendly service....great job I really hate doing surveys........no no no no no no no no

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you found us so helpful! We appreciate your recommendation of our team, and the staff here at Robert Horne Ford look forward to further serving you in the future!

Great job guys

I've had my car for 2 years and would love nothing more than to get rid of it. Between service recalls and a massive engine issue at 11k miles, I would never recommend this car to anyone. However, Dave and Fred the shuttle driver went way above and beyond what I feel there job responsibilities were and made it a very nice experience dealing with a second return for the same recall and an issue which was purely an accident by one of the gentlemen washing the car. They were awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Review

Dale Hickey was our sales representative at Robert Horne Ford. We found him to be knowledgeable, courteous, and very helpful with all of our questions during our buying process. He was helpful answering all of our questions and was not pressure us to make a decision which we appreciated very much. We would recommend Dale and Robert Hone Ford to friends and family that are looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service

Toby and his staff at quick lane were very professional and took care of my concerns in a timely manner. I was even chauffeured to and from the dealership while my car was being serviced, by a gentlemen by the name of Fred. He was also very friendly and a pleasure to converse with. This is my new Ford dealership and I will be recommending to anyone who owns a Ford vehicle. Thanks Toby, Fred and staff! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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