Robert Horne Ford

Escape. Very good service. Had a question I didn't get an answer for.

I ended up at Robert Horne Ford because I wanted to "buy" a vehicle. I didn't want a dealer to "sell" me a vehicle. Kudos to Robert Horne for a nice facility, great staff (especially Les Torpin and Brian Golia) and most importantly, for having a business philosophy that allows the buyer to "buy" a vehicle, instead of trying to "sell" (force) a vehicle on the buyer.

BROUGHT AUTO IN FOR THE WORKS AND RECALLS. I DID NOT RECEIVE THE 21 CHECK INSPECTION WITH THE WORKS AT LEAST NO RECORD IT WAS PERFORMED, RECALL FOR STEERING ISSUE, AND DOOR HANDLE REPLACEMENT, KNOWING BY FORD OF THE DOOR HANDLE I HAVE TO WAIT FOR PART TO GET IN.? I WOULD THINK ALL FORD DEALERS WOULD HAVE THIS ITEM IN STOCK BY THE THOUSANDS AS IT IS A RECALL, VERY DISAPPOINTED I HAVE TO RETURN WHEN PART ARRIVES, PP PLANNING.

I have already called the service manager and told him about my experience this past Saturday with one of your service representative. And it was not good.

Brought vehicle in for LOF and 10K service. All work accomplished quickly and efficiently.

Personnel are very helpful & courteous. The Wi-fi helps me do work while I wait.

I had a change oil for my Kia Sedona and got it on time after a free car wash. The staff was very informative in explaining to me what was done to the van and what should be done on my next visit. This gives me the idea to be conscious on my mileage so that I can bring it before the 30,000 miles lapse. He is good to have him in your company. More power.

Last time I checked the calendar, this was 2015, not 1970. Most people know what they want in a vehicle, what is available and what the price should be. Most people want to " buy" a vehicle - they don't want to be "sold" a vehicle. This is exactly the experience we just had at Robert Horne Ford. After dorking around with another dealer, being told that the vehicle I wanted, with the options I wanted, at the price I wanted and with the financing I wanted, was absolutely not available - I went home, did a quick search on the internet and found the vehicle I was looking for at Robert Horne Ford. I sent an email request, asking for vehicle specs, bottom line price and financing options and got a response back within 10 minutes. A couple more emails back and forth and I put a deposit down on the vehicle so they would hold it for me until I could visit the dealership in person. Two days later, I was at the dealership, looking the vehicle over and except for one minor detail, found it was everything I had been told it was - vehicle options, price and financing. The one minor detail? They more than made up for that with a very fair price reduction. We closed the deal and I was out of there shortly after. Les Torpin is a first-class sales representative. He listened to what I wanted, provided the information I requested and answered the questions I asked with straight answers. He didn't try to "sell" me a vehicle. Not only is Les a top-notch sales representative, he's a genuinely nice guy. The kind of guy I would invite to my house for a back-yard barbecue and a beer. Brian Golia, the man who did our sales and financing paperwork, was first-rate also. Kudos to Robert Horne Ford for their first-rate staff, facility and the way they do business. I haven't had the call yet to experience any of their other operations, but if the rest of their people are anything like Les and Brian, I won't have any complaints.

Thanks for your usual great service and friendly sales staff!

Worth driving to Apache Junction. What a great car buying experience. While we were there we changed our minds on a couple of things , a couple different times and Les was very patient with us, never any pressure. Between Les Torpin, internet sales and Brian Golia in finance it was a one of the best car buying experiences we've had, no pressure at all.