Skip to main content

Robert Horne Ford

(1,135 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–2:00pm
Sunday 10:00am–5:00pm Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (877) 536-8684 (877) 536-8684
Used (855) 570-3416 (855) 570-3416
Service (877) 836-1697 (877) 836-1697

Reviews

(1,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Robert Horne Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Great Service, facility very clean.

Tyler was my service rep....very polite and answered any questions I had. He was rather neat in his appearance. I noticed some of them in that area were a little on the sloppy side. Only my opinion. Love the fact of coffee and donuts!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Apache Junction, AZ

A part under warrantee was ordered and I was called when it came in to set up an appointment. All went well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Enabler

Robert Horne Ford is the best. They saved me 500 plus in brakes. Midas had told me I needed both front and rear brakes with rotors and drums when I really only need to machine the rotors and replace the pads. The service staff is the best around thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

GREAT CUSTOMER SERVICE!

CAME IN FOR A RECALL ON MY FIESTA. MY SERVICE ADVISOR MATT WAS VERY POLITE AND HELPFUL. WAS GREETED RIGHT AWAY AND WAS UPDATED EVERYDAY UNTIL MY REPAIR WAS COMPLETE I WOULD RECOMMEND EVERY ONE TO GO SEE MATT AT HORNE FORD FOR ANY SERVICE ON THERE VEHICLES!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great performance--under pressure of time allowed.

I had a very limited time to replace a car that had been 'totalled' in an accident. In one afternoon, this was accomplished by the purchase of a 2012 pre-owned Focus. The service was entirely professional, the staff was nothing but helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

F150 2011

Just a little bet slow on service Truck was washed and looked brand new

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Very fast

Very good It was a very good experience. Love the truck and everyone was very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience

quick simple, great price our sales man Roger Nussbaum was very professional. We were in and out of there driving our new car within an hour, Thank you Roger

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Good Service

very courteous, did not have to wait to long for service to be completed, was disappointed to find that ford does not have a maintenance recording book to keep in glove box that shows when service was done. Hyundai does have one and that is what I was used to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service

It is always a pleasure bringing my car in for service. They did do a good job washing it also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No