South Shore BMW

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
484 lifetime reviews.

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  • 5.0 out of 5
    January 26, 2021

    I arrived with out an appointment and accommodated me. The staff was knowledgeable, professional and timely . The facility was top notch and the waiting... area was very comfortable. I would highly recommend this dealership without any hesitation.

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    Came in for service or repair
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    Dealer Response

    Thank you for taking the time to review us, Alan! We appreciate your business and are happy to hear that you are so confident in the South Shore BMW t...eam to get the job done. Drive safely, and we hope to see you again next time!

  • 5.0 out of 5
    January 19, 2021

    Quite happy with the service. First time there. Will come back again. Hopefully not to soon! But will return.. well run operation.. Also no problem getting... a loaner while my car was being repaired.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Charles, thank you for taking the time to leave us a review! It was our pleasure to assist you here at South Shore BMW, and if you ever need anything ...else, don't hesitate to come back and see us again!

  • September 24, 2019

    My sales person Cory Grover was the best from start to finish. Very professional very helpful. Exceptional customer service. If your heading down to South... Shore BMW def ask for him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Jennifer - It makes us smile to hear that Cory delivered five-star customer service! Thank you very much for recommending him. We hope we have the ...opportunity to work with you again at South Shore BMW.

  • 5.0 out of 5
    January 15, 2021

    I purchased my car from South Shore BMW in September and it recently had a leak that needed to be repaired. The service manager was easy to communicate... with, kept me updated throughout the process, and the repair was fixed promptly. Drop off and pick up were easy and quick. Everyone on the staff was friendly and polite. Would highly recommend, I will be continuing to service my vehicle at this location.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Sarah, thank you for taking the time to leave us a review! We are so glad you had a good experience working with our team at South Shore BMW, and it w...as our pleasure to service your vehicle. If you ever need anything else, don't hesitate to come back and see us again!

  • 5.0 out of 5
    January 9, 2021

    Excellent knowledge of the BMW product. The service manager was polite, and prompt with response. Drop off was easy, drove right into service, picked... up a loaner, and had no wait time for drop off or pick up, other than one day for service obviously. Convenient hours. I will continue to service my vehicle at SS BMW.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Alyssa - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in the South Shore BM...W team. Drive safely, and we hope to serve you again down the road!

  • 5.0 out of 5
    December 22, 2020

    Excellent service, all work was performed. This is an outstanding facility and the service advisor did a great job getting my car ready. I did an interior... detail and the work was performed excellent

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for this fantastic review, Paul! We are thrilled to hear that our team delivered top-notch service. Thank you for giving South Shore BMW y...our business and your five stars. We wish you a safe and happy holiday season!

  • 5.0 out of 5
    December 18, 2020

    It Was very quick. They gave me a loner car, but i only needed it for a few hours. They kept me updated during the entire process as well.

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    Dealer Response

    Marquita, thank you for taking the time to leave us a review! It was our pleasure to assist you here at South Shore BMW, and if you ever need anything... else, don't hesitate to come back and see us again!

  • 4.0 out of 5
    November 14, 2020

    Very nice facilities, quick service. Only issue is not enforcing the wear a mask rule during this pandemic. Saw multiple customers in customer waiting... area not wearing a mask for extended lengths of time. Walking around looking at accessories with no mask on. Thats a problem

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    Came in for service or repair
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    Dealer Response

    We are taking safety protocols very seriously so I'm disappointed to see this feedback. I do appreciate you bringing your concern to my attention so t...hat we can take steps to address it. If there is anything further I can do to assist you, please contact me directly. Thank you, Tom Toppan - Service Manager - 781-278-1471

  • 5.0 out of 5
    November 13, 2020

    Had a flat with a run flat. They took me right diagnosed the tire had a slice in it. Got it covered under warranty In and out a couple of hours. Couldn’t... have gone much smoother.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bryan - thank you for trusting South Shore BMW to take care of your vehicle's flat tire. I am glad to hear that our team got you back on the road safe...ly and seamlessly!

  • 5.0 out of 5
    November 13, 2020

    The service advisors and department as a whole here are excellent!!! They keep you informed and include you in every step of the job. My new go to for... service.

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    Dealer Response

    Thank you for taking the time to share your experience, Gary! It means a lot to hear that you are so confident in the South Shore BMW team. Safe trave...ls, and we hope to work with you again down the road!

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