Mountain Home Auto Ranch Hours
For over 35 years our family owned and operated dealership has done business in this Valley. Therefore, we have a lot o
f repeat and referral customers. They have asked us for a competitive price without haggling. To do business a better way we have our best price up front. Our pricing is based on current Market Value, Supply & Demand, and Age of Inventory. Our goal at the Auto Ranch is to make sure that we help you find the right vehicle that meets your needs and wants. No games, no hassles, nothing hidden. Doesn't it make sense to do business a better way?
"We do business a better way!"
Read reviews that mention:
Besides our 6 1/2 wait time in the lobby, their service and friendliness was great. Except they tracked grease all through the front of our motorhome,... of which we'd just cleaned the carpet. They even tracked it all over our entrance step as well. Would have been nice if they'd laid down a runner before going back and forth inside. Now we have to take it in to get it professionally cleaned. Overall though, I'd wouldn't write them off my list.
Listed website prices are not real. Salesmen give you the run around. If false advertising is still illegal they should be in trouble. Buy somewhere else.
We are sorry to hear about your experience with our dealership. We appreciate you bringing your concerns to our attention so we can address them. All... the best, Darren Potter/GM
Bait and switch pricing. Emailed to verify an advertised price on a new truck, took the 45 minute drive down and test drove. They wanted $4000 more than... I was told in the email. Shady business
Dan, thank you for sharing our feedback. We are looking into what happened in your situation, this is not how we do business.
I am very pleased with the experience I had with Mountain Home Auto Ranch and Sterling Grubb. Genuine customer service and great when I had questions.... It was the best buying experience I had received in a very long time.
Connie, thank you for taking the time to leave such a great review and giving us a 5-star rating. We look forward to working with you again! Sincerel...y, Darren Potter/GM
Great deals and the staff was very helpful with me being out of town! They were great with communication and ensuring that I had the best deal possible.
Thank you Lexi for leaving a 5-star rating and your kind words. We appreciate your business and look forward to working with you again. Sincerely, Da...rren Potter/GM
When you list a truck for $42600 and I decide Im ready to buy a truck, you dont raise the price!! I hate that this dealer packed in so many incentives... that nobody could possibly qualify for all those just to get the price down. I was so ready to buy the truck only to find out the price was actually over $3k more than advertised! S H A D Y!
Ron, I am sorry to hear your feedback. Clear communication is important in our business and I have brought this issue to our team. All the best, Da...rren Potter/GM
I purchased a new 2018 Ram 3500 in April of this year from Mountain Home Auto Ranch and drove up from Omaha, Nebraska to pick it up. It was the closest... 2018 I could find with the options we needed. My salesperson was Rusty McAlexander. Before I made the drive, I specifically asked the sales manager, Brad Caldera and Rusty multiple times if there was any previous damage on the vehicle to make sure there wasn’t going to be any surprises when I got there. Previously, I looked at a similar truck in Missouri and the dealer disclosed that there had been damage repaired, but only after I drove 6 hours. I did not want that to happen again. Brad and Rusty from Mountain Home Auto Ranch even joked about how they “don’t do that kind of stuff there” when I asked. A week after I got the truck home, I found out it had been damaged/wrecked and repaired very poorly. I was flat out lied to. I called and talked to the service manager, Craig Clifford. He told me that damage does not have to be disclosed and they sell previously damaged and repaired “new” vehicles almost daily. When I tried to explain how deceiving that is, he hung up on me. When I called back he tried to deny it. He eventually told me to go get the truck repaired correctly and they would pay for it, so I gave up arguing with them and had the fender repainted and the headlight fixed. I emailed him the invoice and got no response. I had to call and leave a message everyday for over a week. When I finally got ahold of Craig, he lied to me again! He denied ever getting any of the messages and denied ever telling me to get the truck fixed, so he wasn’t paying the invoice. I have called and left more than 10 messages for the general manager, Darren Potter, Craig and Brad, and still haven’t received a call back. I’ve never been treated so poorly and lied to so many times by a dealership after spending that kind of money on a vehicle. All I asked was that they do what they can to make it right. They don’t care about their customers at all. Mountain Home Auto Ranch is the epitome of that shady car dealer we all hate. I’ve given them plenty of time to make things right before writing this review. You are absolutely OUT OF YOUR MIND if you spend money with these people, they will mislead and deceive you every chance they get. Buy your vehicles in Boise, these people are NOT worth the drive.
I am terribly sorry to hear about the negative impression you got at our dealership. I can assure you that this was not our intention to disappoint o...r frustrate you. We are using your comments as a training tool to better improve our processes. Sincerely, Darren Potter/GM
Our family really enjoyed the friendly customer service getting to test drive the vehicle with car seats was a good way to help ensure our purchase wouldn't... be a mistake.
Thank you Abraham for the 5-star rating and taking the time to leave such kind words. Sincerely, Darren Potter/GM
Sterling was great to work with. It was a no pressure experience. I was apprehensive about buying a used vehicle but Sterling walked me through everything.... I definitely would recommend buying here.
Thank you for your review and assigning us a 5-star rating. We will pass along your comments to Sterling. Sincerely, Darren Potter/GM
Sterling and Jeremy were very helpful in the negotiation process. A fair deal was reached for my trade and the purchase of my vehicle. I appreciate Jeremy's... efforts in securing the best loan terms possible. I'm very satisfied with my experience here at Mountain Home auto Ranch.
Bob, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests. We will pass your comments on... to Jeremy and Sterling. All the best, Darren Potter/GM