Motorcarsonline.com Lansing

This dealership has been nothing but trouble. I'd never do business with them again and I'd suggest anyone considering it to, at minimum, avoid dealing with DeMarcus, a salesperson, or Mike, the manager, unless you like getting the run around, being lied to, ignored, and burned in the end. We called on a Saturday to see that if we came down (nearly 2 hour drive), we could complete the purchase of a car. DeMarcus said yes, so we started the trip. Half way there, DeMarcus called to tell us the car wasn't ready. There was damage that needed to be addressed in the body shop, and a mechanical issue of some sort. So we turned around and said we'd head down when it was ready. The following Friday, we were told it was ready. We drove the two hours in the rain to find it wasn't ready yet. We got to test drive it but was assured it would be "Deep Detailed" and that new tires hadn't been put on yet. We were told the.mechanical issue was fixed. We completed the deal and was promised everything would be done in a couple days. Fast forward the 3 days and after multiple messages to DeMarcus, we were promised it would be delivered by end of day. We were then called late and told they found another mechanical issue that needed to be addressed in the morning. I told the manager, Mike, that issues with the car had me worried and he assured me it was a good car. The next morning at like 9am, they call my wife to schedule a delivery. Apparently, the work that needed to be done was done fast??? Anyway, car was delivered. The "deep detailing" that was part of the delay consisted of a quick vacuuming and wiping down the dash. Seriously, that always about it. Still stuff on the floors, stuff not cleaned off from the door panels, and the headliner was still pretty filthy. But hey, at least I got that $400 set of new tires. I think the old ones were actually nicer. Anywho, my wife drove the car once to work, 14 miles round trip. 2 days later, that Sunday, we drove the car 1 mile to the in-laws. We came back out and there was coolant all over the ground under the car. We had to have it towed the next day, $140, to our garage. They said not only was the water pump shot, it had multiple leaks, but that a coolant hose to the radiator came loose because the spring clamp around it was severely stretched out of shape.My mechanic said he's surprised it made it here from the dealership during the delivery. He also said the pump likely had been leaking prior and sure enough, we found some in the garage from the day it was delivered, as it was parked outside the next night so I could use the garage. I told the dealership about the issue and they said they had looked over the car before we came to buy it but then they had it for like 6 more days so who knows? It's pretty obvious they never really looked at the car. The manager (Mike) told me that's why they offered us the extended warranty for 4k (xxx). He said vehicles sit for a while and things happen. That said, he forgot that it actually showed up the day we first went to look at it before being turned back. So honestly, it's obvious they didn't look it over, or did and really didn't care. I tried to discuss some form of compensation but Mike first claimed he.never got my message, then claimed he was going to talk to the bosses, then claimed they were gone when I asked what was going on, then ignored responding until I basically said I would just take matters into my own hands, but only to say that they tried to call me but conveniently never left a message. Seriously, stay away from this place. And if you feel you have to buy a car from there, turn away from DeMarcus and steer clear from dealing with Mike. Neither was honest in most of the process and I ended up paying an extra $1k two days later. And FWIW, I never even negotiated on the price so it's not like they cut me such a good deal that I felt I should just eat the extra cost. These guys just suck.

Kat was amazing to work with, had everything ready and made the process of filling the paper workout painless..she was incredibly knowledgeable about the process, and was able to fine me the car a wanted in no time flat... I would 100% keep going to her for my next few purchases

I recently purchased from motor carsonline.com at the Lansing location. Kat was my sales person. I was actually looking at two cars almost identical. Although their competitors car actually had a little more on it, Kat without realizing it made her car the better deal for me. She emphasized honest things that I had lost track of, one owner car, spotless Carfax, etc. She earned my purchase.

I recently purchased a used Tundra with the Chris M out of the Kalamazoo location. I am from WI and have never purchased a vehicle in this manner, aka without driving it first. They did a great job helping addressing my concerns and were very patient and walked me through the process. The truck was delivered and it’s been a great experience thus far. I would recommend. .

They sent me out on a test drive with a vehicle with bald tires and a large metal stake sticking out from one of the tires. The sales person had no respect and just tried to get me To buy any car or put it deposit down on any car before I even saw it. Then, when I told them I wanted a car, they sold it out from under me after promising they would fix it in the morning. If I could do less than one star, I definitely would

I purchased a $270k Porsche 911 Turbo S from Motorcarsonline and I am very disappointed. I am an out of state buyer so I asked my salesman Michael B to describe any flaws and he told me the car was amazing which was expected at only 7k miles. When the car arrived it had multiple areas that were badly chipped up and a few interior flaws. I contacted them immediately and they would do nothing to rectify the situation. Deceptive pracices!

I drove a long distance to pick a car up here and man it didn’t disappoint the selection of cars was amazing!! Micheal B our salesman made the experience stress free super and nice and accommodating. The next time i purchase a new car ill be driving to Lansing

Great dealership ,,very nice and friendly people find car I look for ‘,,test drive done deal in one hour ,,next day delivery to the house ,,Thanks Rick.

Excellence is hard to achieve — Will Reed and Motorcars of Lansing delivered and provided an excellent experience in selling me a vehicle this week… if you want the best check them out!

We were very impressed with how smooth and prompt Michael handled everything, no delays, no problems - just a fast and professional service. I would definitely recommend him. Thanks Michael!