Rusnak/Pasadena Jaguar

Reviews

4.8 out of 5 4.8
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 4, 2017

    After many years and many new cars I have to say that Rusnaks sales and services is head and shoulders above all

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    Dealer Response

    Jean, thank you for this truly great feedback! I am so pleased to hear that you experiences with Rusnak/Pasadena Jaguar have stood out as exceptional.... - Aman Abraham, General Manager

  • 5.0 out of 5
    April 30, 2017

    4/28/2017 Yesterday, we purchased a new Jaguar for my dad. What a great experience we had! My dad lives on the Westside and planned on visiting a dealership... there. Having purchased at least 8 cars over the years from Rusnak Volvo, Rusnak Audi, Rusnak Porsche and Rusnak Jaguar, I suggested that he and I visit Rusnak and see how they can help us. Our experience was the best ever! From the start, Brandon Dame was awesome. He guided my dad thru vehicle selection focusing first on drive-train and available packages to color options. Closing the transaction was simple, straightforward and very very flexible. At the close, Johanna Iniquez was amazing, supporting dad as we navigated the paperwork and choice of add-on options. He choose the wheel and tire protection for the beautiful wheels he choose. Overall, it was a stellar experience, reminding me of why over the years we have always come back to Ruznak. I highly recommend Brandon Dame, Johanna Iniquez and the Rusnak team. It is important to note that Ruznak has also serviced our vehicles for 30 years. Next car.... that Rusnak Bentley dad has always coveted. Weston Munselle

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    Dealer Response

    Weston, thank you so much for this truly impeccable feedback! I am so thrilled to hear that you and your father were able to find a beautiful new veh...icle with the help of Brandon and Johanna. Thank you for being a long-time customer of the Rusnak organization, and thank you for choosing to work with us here at Rusnak Pasadena Jaguar this time around! We truly appreciate your business, and your excellent review. We hope you and your father love the new vehicle. - Aman Abraham, General Manager

  • June 30, 2014

    I feel at home when I'm here. And I don't worry about the work they do, because they do it professionally. They treat me like a friend. They know what... they are doing.

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    Dealer Response

    Thank you so much for taking the time to leave such a positive review and for choosing Rusnak!

  • 5.0 out of 5
    March 4, 2017

    Took my 2016 XF to new service facility for factory-related software update, annual service and inspection for annoying rattle. Larger service facility... is hugh improvement. Service writer Benjamin was efficient and helpful. Took test ride with Craig who diagnosed and solved rattle issue. Nick at Enterprise is a very pleasant young man. Overall experience was positive.

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    Dealer Response

    Chuck, Thank you for this excellent review! I am glad to hear that we were able to address the issue. Thank you for recognizing Benjamin, Craig and Ni...ck! We appreciate the fantastic feedback and look forward to working with you in the future. - Aman Abraham, General Manager

  • 5.0 out of 5
    January 26, 2017

    Great car buying experience - no pressuring from the sales staff, let me drive several cars and they were extremely well versed on the features and differences... in each model type. I ended up leasing an F-Pace R Sport and I love it so far.

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    Shopped for a new car
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    Dealer Response

    George, thank you for the valuable feedback about your purchsaing experience! I am so glad to hear that you had a low-pressure and professional visit.... We truly appreciate your business and your kind. Thank you for choosing Rusnak/Pasadena Jaguar. Enjoy your beautiful F-Pace! - Aman Abraham, General Manager

  • 4.0 out of 5
    December 19, 2016

    Great automobile! I am very happy with my lease. I look forward to leasing another when this one is up.

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    Dealer Response

    Thank you for the great review, Patrick. I am happy to hear that you enjoyed your leasing experience, and we look forward to working with you again. ...- Aman Abraham, General Manager

  • 5.0 out of 5
    December 16, 2016

    I had a great experience with Mike, the customer service representative.

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    Dealer Response

    John, I am so happy to hear about your fantastic experience with Mike! Thank you for the feedback, and for choosing Rusnak/Pasadena Jaguar! - Aman Abr...aham, General Manager

  • 5.0 out of 5
    November 19, 2016

    Top notch dealer for buying a car and for service. 100% chance of getting another Jaguar from Rusnak Pasadena Due to their amazing sales and service... dept.

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    Dealer Response

    Thank you for this wonderful review. I am so happy to hear that you had a fantastic buying experience with us! We look forward to working with you in ...the future! - Aman Abraham, General Manager

  • 5.0 out of 5
    October 28, 2016

    Eden Esparza is amazing. Always there to answer any questions or handle any problems.

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  • 4.0 out of 5
    October 13, 2016

    Brought in my 2010 XKR for some work. Mechanic was knowledgeable, Eden was great. Took off a star for turnaround time. Was a week each time, and not... major work. Other than that, great!

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    Dealer Response

    Thank you for the kind review! I apologize for the longer turn-around time. We appreciate your feedback, and we look forward to working with you in th...e future! - Aman Abraham, General Manager

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