Rusnak/Pasadena Jaguar

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
43 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 30, 2020

    I am happy w/ the service. However, they should refrain from the 3rd party appt. service or have a better system for connecting. Also, consider restarting... a contract w/ a car renter or have more loaners.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi there, thanks for sharing your feedback with us. We're glad our team has given you five-star service. We'll be sure to share your comments with our... Management Team. We hope you consider us again in the future!

  • 5.0 out of 5
    May 23, 2020

    Eden and Kyle were awesome as were the other people all wearing masks and keep us all safe! Especially in these times it’s great to have this special... attention.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Catherine, thank you for taking the time to share your awesome service experience with Eden and Kyle! We're glad to hear you're satisfied with your re...pairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

  • June 30, 2014

    I feel at home when I'm here. And I don't worry about the work they do, because they do it professionally. They treat me like a friend. They know what... they are doing.

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    Came in for service or repair
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    Dealer Response

    Thank you so much for taking the time to leave such a positive review and for choosing Rusnak!

  • 5.0 out of 5
    May 18, 2020

    My husband and I arrived to dealer as they were closing. Salesman Dominic still allowed us to view a few cars and invited us to return the following day.... We did so and asked for him again. Dominic, the dealership manager and financing rep were outstanding.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the great review, Mari. We will be sure to thank Dominic for providing you and your husband with excellent service. We look forward to w...orking with you again.

  • 5.0 out of 5
    May 1, 2020

    The customer service was very efficient and pleasant No waiting at all as usual Each time has been outstanding I will continue to use and recommend... this service

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    Came in for service or repair
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    Dealer Response

    Thank you so much for taking the time to give us your feedback about the services provided. We appreciate your business and recommendation and we look... forward to working with you again!

  • 5.0 out of 5
    July 4, 2017

    After many years and many new cars I have to say that Rusnaks sales and services is head and shoulders above all

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    Shopped for a new car
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    Dealer Response

    Jean, thank you for this truly great feedback! I am so pleased to hear that you experiences with Rusnak/Pasadena Jaguar have stood out as exceptional.... - Aman Abraham, General Manager

  • 5.0 out of 5
    April 30, 2017

    4/28/2017 Yesterday, we purchased a new Jaguar for my dad. What a great experience we had! My dad lives on the Westside and planned on visiting a dealership... there. Having purchased at least 8 cars over the years from Rusnak Volvo, Rusnak Audi, Rusnak Porsche and Rusnak Jaguar, I suggested that he and I visit Rusnak and see how they can help us. Our experience was the best ever! From the start, Brandon Dame was awesome. He guided my dad thru vehicle selection focusing first on drive-train and available packages to color options. Closing the transaction was simple, straightforward and very very flexible. At the close, Johanna Iniquez was amazing, supporting dad as we navigated the paperwork and choice of add-on options. He choose the wheel and tire protection for the beautiful wheels he choose. Overall, it was a stellar experience, reminding me of why over the years we have always come back to Ruznak. I highly recommend Brandon Dame, Johanna Iniquez and the Rusnak team. It is important to note that Ruznak has also serviced our vehicles for 30 years. Next car.... that Rusnak Bentley dad has always coveted. Weston Munselle

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    Shopped for a new car
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    Dealer Response

    Weston, thank you so much for this truly impeccable feedback! I am so thrilled to hear that you and your father were able to find a beautiful new veh...icle with the help of Brandon and Johanna. Thank you for being a long-time customer of the Rusnak organization, and thank you for choosing to work with us here at Rusnak Pasadena Jaguar this time around! We truly appreciate your business, and your excellent review. We hope you and your father love the new vehicle. - Aman Abraham, General Manager

  • 5.0 out of 5
    March 4, 2017

    Took my 2016 XF to new service facility for factory-related software update, annual service and inspection for annoying rattle. Larger service facility... is hugh improvement. Service writer Benjamin was efficient and helpful. Took test ride with Craig who diagnosed and solved rattle issue. Nick at Enterprise is a very pleasant young man. Overall experience was positive.

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    Shopped for a new car
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    Dealer Response

    Chuck, Thank you for this excellent review! I am glad to hear that we were able to address the issue. Thank you for recognizing Benjamin, Craig and Ni...ck! We appreciate the fantastic feedback and look forward to working with you in the future. - Aman Abraham, General Manager

  • 5.0 out of 5
    January 26, 2017

    Great car buying experience - no pressuring from the sales staff, let me drive several cars and they were extremely well versed on the features and differences... in each model type. I ended up leasing an F-Pace R Sport and I love it so far.

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    Shopped for a new car
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    Dealer Response

    George, thank you for the valuable feedback about your purchsaing experience! I am so glad to hear that you had a low-pressure and professional visit.... We truly appreciate your business and your kind. Thank you for choosing Rusnak/Pasadena Jaguar. Enjoy your beautiful F-Pace! - Aman Abraham, General Manager

  • 4.0 out of 5
    December 19, 2016

    Great automobile! I am very happy with my lease. I look forward to leasing another when this one is up.

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    Shopped for a new car
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    Dealer Response

    Thank you for the great review, Patrick. I am happy to hear that you enjoyed your leasing experience, and we look forward to working with you again. ...- Aman Abraham, General Manager

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