Reviews

4.4 out of 5 4.4
255 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 27, 2018

    What a terrible dealership in general. Especially customer service from every employee. From day 1, couldn’t get anyone to return my calls and voicemails... and if I did, they would say they would call me back. I’ve had multiple transactions from this dealership before and I thought I would get treated better on this 3rd transaction. So this time I was selling a car to the dealership. I was made an offer. I declined at the time. Called into the dealership and spoke to the used car manager about the offer. Was told I could come in and they would honor the original offer. Brought the car in. Had 70 more miles on it than when I was in 9 days before. The used car manager couldn’t offer me the same. I even had it detailed for them. They went back on their word. They will tell you anything they want you to hear on the phone to get you in the door. I have family that is looking to buy a new Wrangler and I will make sure they do not come here. You’ve lost a great customer due to your lies and lack of customer service from multiple people at your dealership and future new car purchases. ALSO, I was owed back money from them purchasing my vehicle and was promised they would call me by Wednesday of that next week to have me come pick up the check. I called Saturday morning and it took the 6th call for someone to actually say I can come by to get it. Everyone else said they would call me right back and then when I called back after hours of waiting they made up another excuse. What a shame this dealership is. Don’t deal with Brandon C. in car sales.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Joseph, I am very sorry to hear that you have any concerns. We take your review very seriously and would appreciate having the opportunity to talk to ...you about your experience. Please contact me at your earliest convenience. Sincerely, Jeff Thomas, General Sales Manager, 910-799-1815, jeffthomas@neuwirthmotors.com

  • 1.0 out of 5
    July 6, 2018

    Went in today for an "Express" oil change, got there at 7:15am, by 10:00 it still wasn't done and all they had done was give me a runaround... about when it would be done. In the meantime I had sit there and watched multiple people that came in after me already finished and gone. Once I pointed out how long I had been there, an hour later they were still talking about "working me in".

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I want to sincerely apologize if you feel at all unhappy with your experience. Our team is proud to offer an efficient and professional service, so we... take your review very seriously. I hope you will consider reaching out to me directly so that we can discuss any concerns you have. Sincerely, Ted Wilcoxon, Service and Parts Director, tedw@neuwirthmotors.com

  • November 20, 2017

    Emily was my salesperson and she did a great job helping me out. I was in the market for a smaller SUV, went to Neuwirth Motors to look at one I had seen... online and that one turned out to be not what I was looking for so after telling Emily what I wanted she showed me a few and ended up finding one that fit into my needs. Overall the entire process was fantastic. This was my first vehicle I purchased on my own and could not have asked for a better experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 3, 2018

    5 Star Service & Staff! Vince in the service department has and continues to go out of his way for us every time we have our car serviced. It's... people like him that make the dealership. He understands customer service, and goes out of his way to make every appointment outstanding. Great communication, follow through, and service. He goes the extra mile when most wouldn't. Vince is a customer service rock star!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write this amazing review! We are so happy to hear that Vince provided an excellent service experience. We hope you w...ill continue to choose Neuwirth Motors!

  • 5.0 out of 5
    June 20, 2018

    Mr. Russ Eason really helped me when I was in a tight spot and got me the perfect car.I would also like to add he has the best personality of any car salesman... I've ever did business with.Great experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We really appreciate this outstanding review, thank you so much Scott! We will make sure that Russ knows how much you appreciated his help. Congratula...tions on your new vehicle!

  • 5.0 out of 5
    June 15, 2018

    The employee at Newirth named Cathryn Croom helped out my dad, I would definitely recommend this dealer!! Go to her!! Very nice, polite and helpful!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave this wonderful feedback for Cathryn! We will make sure she knows how much you and your father appreciated her h...elp!

  • 5.0 out of 5
    June 14, 2018

    I have purchased 5 vehicles from Neuwirth. Each time I have gotten excellent customer service. The last purchase I made was at the end of January of... this year, 2018. James Reynolds was my sales person. He was Awesome. He made me feel that I and my time was very important. He has followed up with me to make sure things are going great with my new vehicle. I will definitely buy my next vehicle from him and refer him to my friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for trusting our team to offer a great experience throughout five vehicle purchases! We will make sure that James knows how much you appreci...ated his help. We can't wait to see you again!

  • 5.0 out of 5
    June 13, 2018

    SARA is great. Wonderful service. Always calls back. Greatly recommend this dealer to everyone. Staff very helpful. Service and office staff great, managers... great, overall happy

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing such wonderful feedback about your experience with Sara! We truly appreciate the recommendation and want to thank you for your b...usiness!

  • 5.0 out of 5
    June 12, 2018

    Sarah was our salesperson and she goes above and beyond to get you into what you want for what you can afford. She never makes you feel pressured at all.... Great experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Andrea! We will make sure that Sarah knows how much you appreciated her help. Congratulations on your new vehicle!

  • 5.0 out of 5
    June 11, 2018

    A great service dept. Drew Claytor was exceptionally good at diagnosing a long standing issue and they got it fixed in a few hours. I would recommend to... anyone.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Linda, we cannot thank you enough for leaving this incredible feedback for Drew! It is amazing to hear that you had a great experience in our service ...center. We hope you will continue to trust our team to provide the best service in the area.

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