2020 Ford Escape consumer reviews

have had this 2020 ford escape since buying new. i love this car and i now have 36000 miles on it.it is a hybird and the best car i have ever owned.the car gets 48 miles per gal has great safety equipment has a great ride and over three years with no down time for repairs. drive every day and would buy the same car again, ive had a lot of cars but this by far the best i have had. 2020 ford escape hybird sport.

I bought my car from Rick Ridings in Monticello, IL from Jesse Hall. Jesse is the best, he had the vehicles ready for me to test drive when I got there and was very knowledgeable and polite. Most of all he was very helpful.

We just bought a 2020 Ford Escape it has 22,000 miles. It has been a great car so far. It has allot of leg room and head room, I am 6 ft tall, so I like that about it. It has plenty of zip on the highway and good gas mileage, no regrets on our purchase so far.

I bought this vehicle brand new in 2021 It is a 2020 ford escape sel, It only has 31k miles i’ve had 5 engine lights on since I’ve had it for almost 3 years it all started with a Creaking from the rear end in the back, thinking it was something serious took it in they said nothing was wrong at one dealer so I took it to another ford dealership down the road they said it was the shocks they replaced the shocks the noise was gone for a while… then the brakes started making a noise in the back and in the front a squealing from the back and a squeaky sound from the front, anyway took that in they said that there is a recall for the brakes “bolts” They did this 3 different times saying they needed to replace the bolts, gave up at that point now the engine lights started at 20k 5 engine lights in 5 months with only adding 10k miles on to it, they didn’t have a appointment at ford for the “recall for the fuel injectors according to the service advisor the vehicle is unlikely to start on fire” so I did the ford mobile repair they added a drip pan, and said it was all fixed that’s when the second and third code of a engine light happened, took it in all fixed then now on again…. And when I took it in my phone on my FordPass popped up a customers satisfaction program for the fuel injectors asked the service advisor if they could do that he says no you’ve already had the “drip pan installed” I Do not recommend this terrible product of a vehicle

I bought my ford escape brand new off the lot. With less than 5,000 on the new car all four breaks were shot to the point that I also had to have the roaters ground down. No one from Ford could explain how this happened? The next problem was at 5,200 miles all for shocks went bad. Then if that wasn't bad enough I've had two recall issues. Last but not least the wiring was bad and had to all be replaced. This car is horrible! I now have 10,000 miles on it and the car is literally falling apart. I'll never buy a Ford ever again. I should have bought the Nissan!

My wife and I have had this vehicle now for 3 years now and been through so many issues. The panoramic roof failed and when they fixed it they didn't fully put it back together and a cover blew off the top of the vehicle that we ended up paying to replace. We have had unfortunate problem of a linkage that holds the back passenger suspension break while traveling and we were without that vehicle for 3 months due to part issues in 21. After normal warranty fell just recently the evap valve failed and a coil in the door broke, luckily we purchased the extended warranty and now the dealership said that their is sheet metal damage in the door from possibly wind whipping the door. The vehicle is a safe vehicle as we have had a road sign legitly thrown at our vehicle and it did a little bit of damage, but if you are looking for reliable I wouldn't get this vehicle tbh. Also the windshield easily cracks as ours has three cracks in hidden spots that we are just now waiting for them to spider because it is to costly to repair them at once.

I would love to give this car a five star rating however we've had 2 major issues that have soured our opinion. First we had an issue with the front seat heating elements. They were not an option and we didn't need them because we have cloth seats however the element in the seat could be felt and made it uncomfortable to sit. Ford came up with a solution and put in new seats but it was just a slight improvement. Then after 2 years of having the car we started to hear loud barking noises from the back brakes while in reverse. After numerous times taking the car in to the Malouf Ford dealership in No. Brunswick NJ, they refused to do what they needed to do which was to change the rotors and brake pads. They claimed that the noise was a normal occurrence and the brakes were fine. We then contacted Ford Corporation and dealt with them for another 4 months taking the car back in for service numerous times only to be told the same thing. They weren't going to change the brake pads and rotors because they said that it was a normal occurrence for the car. They heard the noise but there was nothing they could do. Since receiving the car back, the noise has only gotten worse. We are embarrassed when we back up because it is such a loud noise and people look around to see where it's coming from. Our only recourse is to have the brake pads and rotors changed at our expense which will negate the warranty for the brakes we have still on the car or trade the car in when the warranty is up. Either way we are out a good amount of money and now have a sour taste in our mouths about the Escape and Fords in general. We'll probably be looking at other car companies for our next car even though we have owned nothing but Fords for over 40 years. Buyer beware this can happen to you and Ford and the dealership will do nothing to resolve it. It is normal for this car.

I am pleased with my decision to purchase this Ford Escape. Must have been made with me in mind. I am a retired outgoing senior lady. Great style, color and just the right size. Excellent gas mileage and I simply love the comfy ride.

Bought the vehicle in December of 2020. First new car I've bought in over 20 years. Absolutely love this vehicle. Great gas mileage. 3 cylinder, turbo that has some is powerful. Great back up camera and love the big screen display for the radio. Easy to reach controls. Easy to reach cup holders. Plenty of room inside, don't feel cramped. Rides smooth for such an economical car.

Great AWD hybrid option. Nice tech features but not too much. Like the app. Comfy accommodations. Plastic door panels look like cheap crocs though. Otherwise: Recommended!