Second Evaluation of Kendall Toyota of Bend
December 3, 2018
During this past week I was personally contacted by Jason Wilkinson, the General Manager of Kendall in Bend. Jason arranged a personal meeting for my wife and I to discuss the concerns we addressed on this forum August 8, 2017. We had recently purchased a 2017 Tundra from Kendall in Bend. For background, please see my comments from August 8, 2017. After a meeting of over an hour, all our concerns were professionally dealt with and resolved. Jason was an excellent listener, took copious notes during our discussion and resolved several of our issues on the spot with a promise to get back to us on things that couldn't be handled at our meeting. He was courteous, caring and it's obvious to me why he is the General manager of a modern and very busy dealership. Jason's professionalism and compassion changed my mind regarding Kendall in Bend. It is obvious with a General Manager like Jason they truly care about individual customers and the quality of the service they provide. After today, I would recommend Kendall Toyota of Bend for purchase of a new or used vehicle. I know I'll be back when it's time for a new truck!