Had a great experience at Rocky's Auto with Vinny and Gene.
Atmosphere: 5/5 - relaxed with no pressure sale tactics.
Service: 5/5 - answered all of my questions, including going above and beyond by calling the previous servicing dealership to get more information on the car. They were also patient with allowing both my wife and I to drive the car separately and be completely comfortable with the purchase
Value: 4/5- Gave me a great price for trade in and the car I bought was priced fairly. They also have a great network of banks for loans. I was able to get 66 month 2.99% financing, which is about as low as it gets for a 6 year old car.
Overall experience: 5
This is the 6th car I have bought from this dealership I feel confident and trust the people I have dealt with, I consider Haig and JD friends of mine along with other team members as well Kevin in service has been awesome as well to my family. No pressure or stress just the way it should be.
The drop-off and pick-up is highly efficient. The personal service is outstanding. I do suggest however service Representatives the given company cell phones to use during the day. I didn't answer the call coming in regarding the status of my vehicle the first three times it came in because I did not recognize the name on caller ID.
Joel in Service is amazing. And so is his immediate team like Nick and Justin. So so on the original woman who first schedules you and whoever first picks up the phone but ask for Joel. He is attentive, no BS and gets the job done! And very accommodating...Make sure you don’t keep getting voicemail as the initial dealer receptionist doesn’t really care if you keep getting voicemails —but Joel in Service is 5 stars!!!
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
The best sales person Michael Schroeder went well above from start to finish doing his job perfectly. . He came in on his day off to deliver as promised, my car. . I am in awe with the respect he extended to us. Very happy with my Q7. We will be back. Thank you Michael, you rock!
The location was nice and tidy, and the staff was welcomin. Derek was our helper. He was patient and understanding, I just couldn???t make up my mind. We finally settled with a Honda CRV. Let???s just say, I???m a happy camper! THANKS Auto Mall, and Derek!
Outstanding. I arrived a few minutes after my scheduled time and was greeted with a warm welcome. Then I asked to confirm the work I wanted performed on my automobile. No extra selling. I did not wait any longer than the service agent had promised me.
Brought my car to Herb Connelly Acura for service service advisor met with me and explained what they were going to do and cost..car was ready on time very clean inside and washed outside left very happy. Will bring my car back when it needs to be serviced again. Thanks John L
I had a great experience leasing a 2018 Acura MDX from the folks at Herb Connolly. Brian English gave me a few minutes of his time just after closing on a Sunday. The next day when I came back during normal business hours he set me up with my salesman, Hale Hack. Hale was great answering questions and did a good job showing off the car. He was not pushy at all, he gave me space ad time to make a decision at my own pace, and spent a portion of his day off to make sure I could pick up the MDX when it was convenient for me. I also received great help from Rodrigo Peralta and Ethan Rawson during the final negotiations and financing.
It was nice to receive a very competitive price for the MDX. It was even better to be treated well and to not be subjected to the standard sales schtick common to many car dealerships.
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