This is my second time purchasing a vehicle from Rafael Gomez. I will have it no other way. His professionalism is the best yet. Thanks again Rafael, Keep up the good work. More referrals coming your way!!
I went into Price Honda for an oil change. I was waited immediately and the service to my car was completed quickly. I have been a patron of this dealership since 2004. I have experienced nothing but excellent customer service.
I purchased a Masada CX-9 from Raphael at Price Honda in Dover. I was impressed with his sales demeanor and found him to be a like able person. He even helped me pair my phone before driving off the lot. I was sadly disappointed when we were pairing my phone, my audio malfunctioned. I turned off the car and restarted it and it seemed to resolve. Unfortunately this was not the only instance. The audio malfunctioning continued and the screen intermittently reset itself the whole way home. When arriving home I emailed and called Raphael to inform him of the continued issues with the audio. He assured me when I bring it in we could get it taken care of no problem. Unfortunately, that did not wind up being the case. I had to drive all the way up to Dover twice for the audio as well as engine lights. They informed me to remove the aftermarket remote start would fix the audio malfunction. They removed the remote start and it still was causing errors as well as full blackouts including the reverse camera. When it was returned to be serviced for dying in the middle of the road and brakes malfunctioning they informed us that they would not fix the audio on them since it doesn’t interfere with the driving. I was very disappointed with them for not keeping their word and that my vehicle had to been driven over an hour back to be serviced several times all in under 90 days of ownership, including a $1,498 brake master cylinder and booster, that I had to pay for. The service department was great, I’m just very disappointed with how sales handled this. If you purchase with them I would make sure you get everything in writing that they promise.
Very helpful, knowledgeable and friendly staff selling the best cars on the road! Have used Service Dept. for 2015 Outback and was always very satisfied with the standard service since the Outback never had any major problems.
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