My wife and I recently purchased our first vehicle from Mercedes-Benz Columbus. We have had a number of positive experiences with other dealers, but this purchase was different. The dealership has a unique way to connect with the customer. You feel more like you are dealing with your family rather than someone you just met. The product knowledge and courtesy of staff is similar to many dealerships. What sets them apart is the trust you immediately recognize as genuine and sincere. We were looking for more than just to purchase a new Mercedes. We were seeking to find a dealership that we could build a relationship built on trust. We were also trying to find a dealership where the staff and owner were committed to the long term and looking past the immediate sale. All of the staff we dealt with has been with the dealership 10 years or longer. If you are looking for a dealership you can build a relationship that will last and will probably have the same staff for your next purchase Mercedes-Benz Columbus is where we think you should start.
I like Acura of Columbus,
even, I guess, after every single employee I knew there
from the Sales and Service teams to the various managers and officers
has been either
moved, transferred, fired or replaced.
(So I'm kinda forced to 'start over' with all new names/faces/teams...
whether I want to or not.)
PS- I am officially going to quit liking Acura of Columbus
if people keep calling my house at night to ask me
how much I like Acura of Columbus.
It's stupid, and is absolutely counterproductive.
The experience overall could not have been better. Stan found me what I wanted and I was very pleased. Nathan delivered the MDX and was very thorough in showing me how everything about the car operated.Thanks guys!
The salesman was friendly and answered all my questions to my satisfaction.
The financial department was friendly and ready to answer my questions.
Dealership is a clean and neat environment, making my experience more enjoyable.
As always a truly exceptional experience and kudos to my tech advisor Mr Jonathan Knight, who is truly customer focused and makes each and every time I visit the dealership a delightful experience. And five stars to everyone at the dealership, who are also a credit to the Acura name.
Ronnie provides the combination of a sincere love for Mercedes-Benz, an inexhaustible knowledgeable about the product with buying options, and (my personal favorite), he's a really likable guy! There's no pressure or anxiety with Ronnie & you don't get a sense that he needs you to do anything other than what you want to do for you and your family. Buy or don't buy, he's content to represent the Brand and ensure that he's addressed every question you present to him. My visit to Mercedes-Benz of Columbus was easy going! It was literally Easy Going there to meet Ronnie, and to use the information & test drive to make a viable, well-informed decision about my purchase. I Found the Trifecta: love for the product, knowledge of the process & peace of mind... Thanks, Ronnie & Thanks Mercedes-Benz of Columbus!
Brought car in for service only. Appointment scheduled by phone prior to visit. Entire set-up process was handled smoothly. Service was performed timely and met expectations. Vehicle was nicely cleaned and ready for me when we arrived.
Me. Ronnie Meares provided me with the most excellent customer service! I have been shopping around Columbus but his service has been the most excellent of all. He responded quickly to my online inquiry with his professionalism. And then had the vehicle that I wanted to view, pulled up and ready for me to test drive right when I arrived to the dealership after work. It was a very rainy day and I was met with the car in a covered area for my convenience. He was ver informative and quick to answer my questions. The dealership was able to give me quick information regarding my trade and it???s value. Five stars to this outstanding sales professional and the dealership!
Steve is great. He goes the extra mile to help you. I brought my car a day early by mistake and they gave me a loaner car anyway. The staff was quick to get me in and out. ¿
Love this team of employees. BMW The ultimate driving Machine
I do miss Richard.
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