Joe, one of the service managers, has been super helpful to me during my past few visits. I had my car serviced, and a few weeks later, there was an issue with a potential oil leak. I was in the area, and even though it was past working hours, he told me to bring my car in so that he could check it out. He and his team was able to diagnose the issue and fix the problem without charging me. This is truly great service. Audi should be thankful to have a manager like him.
by jake61 from Plano, tx
December 27, 2018
This car is solidly built. It is fast, quick and agile fun to drive, reliable and safe. We recommend to all especially the Quattro which gives a great girl stability and rain and snowy conditions
Outstanding parts dept, service dept, and sales dept!
by Dave Clanton from DealerRater.com
May 8, 2018
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
Audi A4 both stylish & sporty
by Mgrace51 from Las flores
December 17, 2018
Love at first test drive❤️ The comfort, handling and spacious interior are ideal for my family, work and driving PCH with the sunroof open 😎
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, firstname.lastname@example.org late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
Most reliable car I've owned
by ChaseS from Decatur, AL
October 6, 2018
This car has been great to me. I've had no issue and rides so smooth. Has great low end speed and also great on straight aways. Would reccomend any family to own. Has one of the best safety features too
We just bought an Audi Q3 from Audi downtown LA. Our salesman Taylor Ngo and his supervisor Kit Chieng were very knowledgeable, patient and helpful. This was by far the most pleasant experience we have had a car dealership. I would definitely go back and recommend Audi Downtown LA!
Great for people under 30
by Nicoledavis1111 from Dunnellon
July 31, 2018
This car is good for someone that single or maybe someone in a relationship due to it being on a smaller versions of Audi I would recommend it not mean for a family it is pretty high place for the lowest model that you can get besides the a 3 and I still love this car and now that I'm older I need something a little bit more mature is and bigger
I got my C5 Z06 from MDK international. I couldn't believe my eyes when I found a 1K mile Corvette Z06. A 15 years old "brand new" vette and the price was very competitive. Purchased the car with 2 day return policy and had it checked by my Chevy dealer. The guys at Chevy said "this is the cleanest older corvette they've ever seen". Result!
Performance is great but that’s it.
by Serhataudi from Toronto
July 18, 2018
Everything is great except the new interior design. Basically there is nothing in inside. I wasn’t expecting so much features but there is not even a aux cable.
Freddy really keeps you in the loop without you having to do the leg work to find out the status of your vehicle.
Great all around
by xp188 from Chicago
July 3, 2018
Great daily driver of a car. The performance is great from the 2.0T engine. The only thing that I don’t greatly enjoy are the seats which can seem a little firm after driving long distances. Otherwise great car!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We have absolutely loved this car!
by Boo Boo from Cincinnati, OH
June 16, 2018
I was skeptical. I’m an SUV driver. I like sitting high. But, my husband wanted this A4. It is so fast and handles so well. It is smooth, we bought it almost 3 years ago and have had no issues! The B&O sound system is ’ ’’
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