Salesman did a great job and delivered the car to my house and thoroughly went through the workings with me and my son. Only minor issue is that he said he was going to follow up with a call a few days later and didn't. Also, we bought a new A4 that when delivered had scratches in the paint and on the hood.
He said they would buff out the scratches but we still haven't heard from him.
We just purchased a 2018 Audi Q 5 from Audi Carlsbad.We were fortunate to have Lucas Kielar as our sales person. His level of professionalism, expertise, and follow up, far surpassed any service we ever received in the past. We have purchased a lot of vehicles in the past from Mercedes, Infiniti, Lexus, and even Audi, but never did we receive the exceptional service one would come to expect when investing in these types of vehicles like we received from Lucas. He made the purchase seamless. He even took photographs of our new car while we waited to sign the papers, and continually followed up with us after the purchase to answer any questions we had and took the time to meet with us to go over the many features of the vehicle. He deserves a 5 Star Review! We love our Audi and look forward to visiting the Audi Carlsbad for any future service needs we may have. The dealership is top notch, and they are lucky to have Lucas Kielar as a representative.
No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
I had the car I wanted transferred in and from start to end they kept me informed. The waiting period was a bit of a bummer, but knowing that my car was arriving made it worth the wait. Ryan was super he completed the transaction and put us in good hands. We had a minor defect with the windows but Ryan made sure it was taken care of . Overall we were quite pleased. We're definitely getting a second car with them .
I found a car I was looking for online that was here....The problem was I was over 400 miles away. I spoke to Don about the vehicle & it was still available. A less than a week later I flew in went straight to Baldwin's. Even though Don was busy with another customer he made sure I was comfortable by giving me water & waiting inside where it was air conditioned. He finally had a chance to get the car I was interested in. The car looked great & Don let me take it for a test drive and the rest is history.... I drove back in a new used car.... My only gripe is, I had to walk to the bank in 90+ degree weather.... Lucky it was a couple blocks away.
The sales staff were professional, curtious and helpful through the whole process. We felt like we got the car we wanted at the price we were willing to pay. Win Win for all. Would definitely refer and recommend them to anyone looking to a car.
Damien is so great! He always has a smile and keeps me updated on everything happening with my vehicle. The entire process is so carefree I will only use Audi for all my service needs. I really appreciate that I frequently get a loaner equivalent so That my day isn???t high jacked. And if for some reason they don???t have one, they call me an Uber. It just doesn???t get better than that.
Purchase of new vehicle and service of old vehicle.
by RSHRNNDZ from DealerRater.com
December 4, 2018
Alex Sovren was excellent at providing customer service and information about the 2019 Audi A6. He was professional, calm, and friendly. He spent a good amount of time with me going over the features in the car after I purchased it and made sure my phone was synched and my securty system and features were set up.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Esteban gave me the best customer service he even said you will drive away and fall in love with your car and he was right I LOVE IT!!!
BEST EXPERIANCE EVER I recommend him
Thank you Esteban for all help :)
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