Salesman did a great job and delivered the car to my house and thoroughly went through the workings with me and my son. Only minor issue is that he said he was going to follow up with a call a few days later and didn't. Also, we bought a new A4 that when delivered had scratches in the paint and on the hood.
He said they would buff out the scratches but we still haven't heard from him.
We just purchased a 2018 Audi Q 5 from Audi Carlsbad.We were fortunate to have Lucas Kielar as our sales person. His level of professionalism, expertise, and follow up, far surpassed any service we ever received in the past. We have purchased a lot of vehicles in the past from Mercedes, Infiniti, Lexus, and even Audi, but never did we receive the exceptional service one would come to expect when investing in these types of vehicles like we received from Lucas. He made the purchase seamless. He even took photographs of our new car while we waited to sign the papers, and continually followed up with us after the purchase to answer any questions we had and took the time to meet with us to go over the many features of the vehicle. He deserves a 5 Star Review! We love our Audi and look forward to visiting the Audi Carlsbad for any future service needs we may have. The dealership is top notch, and they are lucky to have Lucas Kielar as a representative.
I would never buy a car anywhere else! I live in LA and drive to hoehn audi for the best customer service and treat you like family as they are family owned. Gabby and TJ provide above and beyond service
This is the fourth car I've purchased or leased from Kearny Mesa Infiniti. From the sales team to the service department, this dealership is top notch. The sales process is easy and low pressure and generally the administrative process is simple and there isn't a lot of pressure to purchase other options. More importantly, the service department is excellent, in particular Adam Schmidt, who has been my service advisor for over 5 years and he's the best.
I worked with Joel and Matt as the manager. They were very professional and got me in and out of there as quickly as possible, which is important to me. The showroom is very nice and Joel was great at followup and getting my deal done. WOuld definitely return. And by the way, I LOVE MY JAG!
I found a 2012 Range Rover Evoque on Cars.com that appeared to be equipped just as we wanted. I emailed the dealer and received prompt response to my questions. We drove down to San Diego from Dana Point and met with Joel Millman who took us for a test drive and 2 hours later , we were driving home with a new car. Great buying experience. The facility is top notch as are the sales staff and back office people. Highly recommend.
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