Exchange of front right bulb
December 3, 2018
On September 18, 2018 (dawn) a signal turned up on my dashboard of my Q 7 that my right front light has a problem. I immediately checked it, but was not able to find a disfunction. The light seemed to be okay to me. Nevertheless, on September 19 I drove with my wife -before I intended to got to work to UCSD- to Audi San Diego to have the problem solved without advance notice. I assumed that the bulb needed to be changed and costs less than USD 50. After some irritations (long waiting period, approximate cost estimate not mentioned in advance) the paid amount of USD 483.65 was refunded by Audi San Diego which made me very happy. Wow! I am impressed by the claim management experienced by Audi San Diego, in particular of Mrs. Ingrid Knufman. This is extra ordinary and serves as a benchmark for other companies. Thank you very much!