All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Good car but nothing special
by Hockeyguy from Bothell, WA
November 8, 2018
While the car has largely been problem free other that the fob/ignition issue which seems to be pretty common, it really is just a car. We’ve had Lexus, Mercedes, Porsche, Range Rover, etc and those were special, we find the Q3 okay, but we expected more - so have trouble rationalizing the price. If we could do it again we’d probably go with an Evoque. At least as good performance, a few more creature comforts and a lot more style.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
2018 Audi Q3 Prestige
by smschmidt from Baltimore, Maryland
December 11, 2018
This car is a great hipster city car with lots of room in a small package. The ride isn't too firm but for someone older it may not be too great. The high entry point is very good and is relatively easy to climb in and out of. I am a person who likes cars with power and this has enough for the city and then some. The car has plenty of passing power during low speeds. If you are on one of Texas's long 85mph highways, then there might be issues. It gets decent gas millage and looks classy. A very nice car to drive and has a quiet interior.
Mr. Healy scheduled my appointment. Everything went well.
Loving my Q3
by CoCoCallahan from Dubuque, IA
July 9, 2018
I went from an A4 to a Q3, because I wanted more hauling capacity. Was very pleased to find that I didn't lose any of the awesome driving experience that I was used to with my A4. The Q3 offers a little more comfort, while still having quick response when I hit the gas. Still in love with Audi's!
Very good customer service- clean welcoming facility with a nice customer lounge area
Best driving small SUV
by BreKSh from Fort Worth, Tx
November 29, 2018
This car is absolutely beautiful from inside to outside! It drives smooth and has plenty of get up and go! I love the compactness of this vehicle!
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