New and Used 2020 Audi Q7 for Sale in Morton Grove, IL

It's not often that people have good things to say about car dealers, but I just had a terrific experience at Audi Morton Grove. I had 5 months remaining on my current A6 lease, but wanted to know about getting a new car before the lease expired. The dealer I got the car from told me I needed to wait a few months, and get closer to the lease's end. On a whim, I did an internet search for car leases and got an almost immediate call back from Chris Popa. I told him the details of the vehicle I was interested in, and he called me back a few hours later to say he had a car that fit my description, at the same lease price I am currently paying! A new car for the same money - what's not to like? I met Chris and his brand specialist, Jay Patel, the following day. They showed me the car and walked me through the paperwork. Easy and painless. These two young men (ages 24 and 20!) were aggressive in making the deal happen, but not pushy or full of themselves. Just anxious to help - and they did. I don't ordinarily write reviews about purchases or business dealings, but this experience was noteworthy. I would recommend these two gentlemen without reservation. I'd love to do business with them again when my lease expires in 3 years, but I'm guessing they may have moved from sales to ownership by then. Their enthusiasm and "we'll make it happen on your terms" approach was most welcome, and greatly appreciated!

I never expected the car buying process to be this easy. First of all, Ramzi was great. He really knows his cars and genuinely seems to care about what's best for you. I never felt any sales pitch or pressure and he gave me space look at my own pace. He even let me take a test drive by myself for as long as I wanted. When it came to negotiating the price, this was totally unexpected. I came in with a price that I thought was fair, got some quotes from other dealerships through Truecar.com, and was not planning to go above that price. So what happened? I got an offer LESS than what I was hoping to get and was given an additional $1500 off because I had a competitor's car. The car wasn't going to be ready for a couple weeks, so Ramzi looked to see if he could get me one sooner. He found one but it had some extra upgrades, but gave it to me anyway for the same price! I still had to wait a week, but the next day I got a call saying they had the same car available that day, but it's an S-line (another upgrade), but they would keep the same price. I wasn't able to pick it up until the next day, so what did they do? They brought the car to my home 2 hours later, driving into the city in rush hour traffic. I mean, who does that? By the way, I love my Audi and it is everything and more than I ever wanted in a car.

My experience with Audi is at the top of my list when it comes to customer service. Thank you Sam in Sales for being so nice and patient and thank you to Roy in finance for going the extra mile and getting me an even lower rate after the deal was done. You guys are the Best!

Fantastic experience from ravinder and Fletcher Jones Audi. This is my 4th Audi from this dealership, i have had previously leased audi's from them when they were in downtown area. I am glad that they are in new location which not is massive fortress but is beautiful and clean facility with lot of selections of cars, I also want to give credit to ravi who was my salesman and will be my salesman for very long time. Before i came to look at another Audi i had a budget and ravi helped me to find a car which met my needs and most importantly which fitted my budget. He is very informative, and very well rounded individual who not only love Audi brand but genuinely takes interest in knowing his customers and their needs. PS: Ravi i will see you when 2019 Q3 is out for my wife :) and thanks for installing the booster seats in the back seat lol

I started my new car search a few months ago. My 2016 BMW 340i 3yr lease is expiring Sept. 23, and I needed to find a car to replace it with. Originally I was looking for an Audi S3 and did a search of all Chicago area Audi dealers. I received some great initial offers from about 4 dealers including Fletcher Jones. I was contacted by Melinda Speer from Fletcher Jones. She is a great person and very professional and helpful. After driving the great S3 I then drove the S4. The S4 is more like my BMW 340i, and I realized that as much as I like the S3, the S4 is more comfortable for me. I then switched my shopping to an S4, and did some more shopping for what S4s were available and what kind of deal I could get. Melinda Speer gave me an excellent offer on a new black S4 that had the minimal options I was looking for. She worked with me to give me all the information I asked for regarding price, fees, and leasing numbers. I decided to get that S4 and went to complete the deal, sign the paperwork, and drive home in my new S4. Melinda was extremely helpful and did her best to expedite the purchasing process. Melinda took me to work with the lease/financing professional who was also very helpful and professional. I apologize that I forget his name. The whole transaction went very well and I am very happy to have leased a great car/S4 from Fletcher Jones, and to work with Melinda. The same day I came in to lease the S4 I needed to drop off my BMW to the local Chicago BMW dealer. Melinda was very helpful with this as well. When the Audi paperwork was completed she drove my new S4 to the BMW dealer and I drove the BMW. I dropped off the BMW and my new S4 was waiting for me right outside that dealership. Fantastic service, and she figuratively and literately went and drove the extra miles to make sure my new lease went as smoothly as possible. Thank you Melinda and Fletcher Jones for a wonderful shopping and purchasing/leasing experience. Tome Trajkovski

All dealerships seem to set a tone for how they work with potential customers. After having experienced some negative and evasive answers at other dealerships, it was a breath of fresh air to meet the staff at Fletcher Jones. Their honesty helped us make a hard decision between a brand new 2018 and the exact car certified with only 5,000 miles on it. There was no pressure either way and there were no attempts to add after-market items to the deal. I started my transaction with a call to the dealership inquiring about a particular car in stock. Instead of pushing me to come in (as other dealerships did) to get the information, Joey Lama promptly emailed me the details of the particular car and responded quickly to questions. I immediately knew that I was working with an honest salesman who would give me straight answers. I came to the dealership within two hours and left that afternoon owning a new A4. We are very happy with the entire transaction.

My initial online inquiry was was answered by Dan (genral manager) and my second contact by Ravi(salesperson), ravi was great to work with, he bought Q5 to my home because i wanted to see if it will fit my garage or not, and at that point i was not even sure if i wanted to buy Audi i also was in touch with Volvo dealership and i requested if i could test drive there suv to see if it will fit in my garage for which they gave me run around. I even told Ravi that i am not 100% committed to buy the car and he did not even hesitated to bring over the car even though i told him that i am not 100% sure if i will buy the car. Ravi, went above and beyond my expectations, not only he provided excellent customer service,he showed me all the features in detail that car came with, he was really upfront and transparent with the pricing no haggle, no pressure car buying process absolutely GEM!! I decided to buy it later ,when I come to pick the car, it was detailed, ready to go, and it all is well. Aaron Q.

Dropped off the car for the air bag recall just after 7:30, got a ride to work from super-friendly Bill in a new Q5. At 10, received a text with a link to a video and report from the tech, explaining what they???d done so far. Nice touch! Got a call that the service was complete at 12:45. Bill picked me up at 1:15 and I was driving away with a newly washed car by 1:45! Quick and efficient.

After driving the Jeep Cherokee Summit line for the last 20 years, we decided to make a change. Looked at 8 different SUV's in the mid-size class and ultimately came back to our first stop in Hoffman Estates for the Q7. Love the car. The only minor disappointment is that it does not have remote start due to German legal issues. Did not realize it when we were looking at cars as we thought it was a given that all cars had it these days. Nicolette did a great job in helping us find/decide what we wanted and Eddie sure knows how to design cars! Ours is way cool with the black optics package.

I have previously owned an Audi S4 (4.2L V8), and was searching for just the right vehicle that would give a similar performance feel. Because Audi doesn't release every model every year, I actually waited quite a few years to find the perfect match - the 2018 TT RS. I had been to several dealers in the area and was disappointed that many sales people were not specialized in the RS line or conveyed strong technical knowledge of the Audi vehicles. I knew exactly what I wanted, it was just a matter of who I wanted to establish a relationship with to buy the car and then to maintain it. I walked into Audi Hoffman Estates and was immediately greeted. I said what I was interested in, and was introduced to Mike Macedon as the expert. He did not disappoint - he's very professional and respectful of all his customers. He spent a lot of time with me, answering questions and discussing technical aspects of the vehicle. As a female customer, that quality is sometimes hard to find. It's clear Mike is a car enthusiast and really enjoys his job and where he works. I ordered the TT RS after talking to Mike and, for that type of vehicle, thought the price was fair. The TT RS ended up being on allocation for 6+ months and Mike kept in contact the whole time with status updates and what he was doing to try to get an allocation released, or to help me get the car sooner. Mike has always been courteous and communicative. When he was finally able to secure the car, he had all the administrative work done in advance. The purchasing experience couldn't have been easier. Mike also introduced me to Rick Kelstrom in the service department, and Rick has also been excellent to work with. If you're lucky enough to work with Mike and Rick, I highly recommend going to Audi Hoffman Estates.

It was the first time that Mike Colles in service "took in" my car (and I service it at your place since the purchase in 2010.) Mike explained everything that will be done and then what has been done.....needless to say great overall service that makes me travel the extra 10 miles rather than going to a dealier closer to my home. Always feel appreciated as an owner! My car has only 40K on it so keeping this wonderful little toy for everr - but will definitely buy my A7 or Q7 at this dealership early next year.

I went into Audi of Hoffman estates on Saturday to browse for luxury sedan, I was really interested in a 2012 to 2014 preowned S4 but when I saw a 2015 Audi A6 my jaw dropped on how sharp the car looked, it was also well equipped with the options that I would want in a luxury sedan of this class. I started talking to Will Smith about the cars that I was interested in and was very pleased on how nice and professional he was! Will is an phenomenal sales person that never made me pressured to make a deal that day and it was nice to see that himself was also an auto enthusiast. I was worried that I was going to be discriminated or treated differently because of me only being 21 but I never felt that way when working with Will. Buying process was simple and I was even able to get a loan through Audi USA and that was a well welcome surprise! All the paper work was easy because the staff at Audi of Hoffman Estates were very clear and made it easy to understand what I was getting into. The facility itself was very clean and the show room was emaculant! Will was nice enough to show me into the back of the building to show me there of the Audi r8s that was in the building and I truly do appreciate that! In conclusion I'm extremely satisfied with purchasing a vehicle from Audi of Hoffman estates because of the friendlyness and the professionalism of the staff. I do look forward to coming back and working with Will again when I decided to purchase another vehicle and yes I would recommend this dealership to my friends and family!

In the middle of the night, I found exactly the CPO vehicle for which I had been searching online nationwide, and submitted a request for information. The next morning Iman responded. He was very polite and informative and did a Facetime walkaround of the vehicle with me. Although the dealership didn't really budge on the asking price (I get it; they have a sixth sense of how badly their customers want a specific vehicle), I was pleased to see the invoice was exactly what we had agreed to - no ridiculous administrative or surprise fees that you sometimes see. Iman and the team at the dealership were very quick to send background information - CPO report, Carfax, etc - to me by email to help me get a complete picture of the vehicle. I gave them a credit card for a down payment, then the next day I wired the money according to their instructions. They overnighted a packet for me to sign and I returned it. A few days later I sent a car transport service to pick up my car. When it arrived 6 days later I was extremely pleased to see the car was just as described. Plus Iman saw to it that the team did a great job of detailing it and getting it ready for me. A few days later the title arrived by mail. In all I was very pleased with the transaction.

I have given 5 stars because I think this dealership gets the job done! This is the second time I have leased a Q7 through this dealership. Carlo Gilli Jr. was hands on with his own knowledge of the Q7, making a deal, and offering a great plan to protect the Q7 ! It was Easy and well handled. My two kids were with me. Carlos showed my 7 year old and 12 year old compassion & entertainment as we got the deal done. That meant a lot to me.

I recently purchased a 2013 Audi A4. Carlo???s customer service game was a 10/10. He was there for me going above and beyond to make sure I am 100% satisfied with everything I was asking for. He made me feel like he was not just a salesmen but a reliable, trustworthy friend making sure I leave Audi Hoffman Estates feeling like the king of the world! I will most definitely be coming back for future purchases and recommending anyone and everyone to this dealership. More than beyond happy with my experience!

Came back to this dealer due to the salesman (William Calderon), initially I was looking at other cars/dealers in the area, but came back because of a genuine feeling of quality care and comfort with this dealership and followup even after my purchase. I especially loved the in car training for all the bells and whistles in my 2012 Certified Q5.

Very friendly staff, kept me informed by utilizing text which was nice. Everyone there was super nice. I will be going back to have service done on my Q5.

Bought my preowned Q5 from a north suburb dealer, but going to Audi Westmont for servicing due to proximity to my house. Had to schedule repair for recall so called on a thursday, got in on a monday and they gave me a loaner which is always a bonus! Repair was done quickly and car was returned washed and ready to go. Friendly and professional staff. Newly remodeled location. Would highly recommend!

Brought by vehicle here after Audi Hoffman Estates told me it would be a 1 week wait before they could get me a loaner. My car was in immediate repair of an issue with my transmission so I called Westmont Audi and they were able to get me in right away and had a loaner available. Matt in the service department was super helpful and went above and beyond to get things straightened out with my warranty company to get them to cover a $6,000 repair. I highly recommend them. Thanks again

We walked into Continental Audi on the fly and without an appointment; we were greeted by Jon Anderson. Jon was courteous and friendly and showed us around the showroom for our selection and answered our questions. He followed up with us regularly and kept us informed. If we shop for a car in future, Continental Auto will be among our first choices to shop.