Ahmed, our sales contact did a fantastic job. He was very transparent with us during the financing and he was good with helping us figure out what would work. No pressure. Appreciated his professionalism and finding the correct solution for us.
Lovely. Thorough and attentive service. Because I chose to pick up my car in the evening the service rep was not available to go over the bill with me. But there was no problem. I simply called the service department.
I was in the market for a used Audi Q5 or Q7, and I saw a vehicle that interested me at Fred Lavery Audi. I was contacted via email by salesman Ahmed Shaban, and made an appointment to visit the dealership. Upon my visit, I was very impressed by the look of the facilities and showroom. The vehicle I had originally been interested in had already been sold, but Mr. Shaban showed me a 2015 Audi Q7 for a lower price and in my favorite color of blue. Throughout the purchase process Mr. Shaban was very professional, answered all my questions, and had my new vehicle all ready to go (including new license plate) when I picked it up a couple days later. All in all, I my purchase experience at Fred Lavery Audi was thoroughly, and I will DEFINITELY return to this dealer for my next vehicle.
My contact was by telephone during the Christmas holiday season. My quesions were asked and most were answered (some received the "it all deepends" response. It was a successful visit and I'm glad that I called.
Patrick Curley was knowledgable about all vehicles and efficient in the process. He took care of my husband in 2010 and we returned 5/2013 for our 2nd AUDI. I was impressed with the professionalism from my online inquiries, to setting appointments, sales, and the paperwork was so quick and easy. Best service compared to the past 8 vehicles and dealerships in Michigan and other states when we were military. Ask for Patrick! He will treat u great.
My first experience was service related with an '06 A-4 Cab which I had previously purchased in Fla. Had an issue with an oil sensor. The piece was not in stock but was given a loaner for two/three days as it needed to be ordered. Was contacted when work was completed. Worked with Aaron. Very professional Service Dept. These guys really go out of their way to make things right. Subsequemtly purchased an A-6 a year or so later. Sales process/paperwork/car selection/options were no problem. Got the right car for the right price at the right time. Patrick (sales) was great start to finish. Showroom is clean, spacious and sporty. This dealership is top shelf and they pay attention to details. Friendly staff. You'd be hard pressed to find better.....
If you are looking to purchase an Audi you have to visit Chris at the Rochester dealership. He was very knowledgable and dependable. Chris was straight forward and didn't play games. Make sure to ask for him if you want first class service.
Great Car, great salesman and great facilities. I got a good deal and bought the car - very pleased with the entire process
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