Ahmed, our sales contact did a fantastic job. He was very transparent with us during the financing and he was good with helping us figure out what would work. No pressure. Appreciated his professionalism and finding the correct solution for us.
Lovely. Thorough and attentive service. Because I chose to pick up my car in the evening the service rep was not available to go over the bill with me. But there was no problem. I simply called the service department.
I was in the market for a used Audi Q5 or Q7, and I saw a vehicle that interested me at Fred Lavery Audi. I was contacted via email by salesman Ahmed Shaban, and made an appointment to visit the dealership. Upon my visit, I was very impressed by the look of the facilities and showroom. The vehicle I had originally been interested in had already been sold, but Mr. Shaban showed me a 2015 Audi Q7 for a lower price and in my favorite color of blue. Throughout the purchase process Mr. Shaban was very professional, answered all my questions, and had my new vehicle all ready to go (including new license plate) when I picked it up a couple days later. All in all, I my purchase experience at Fred Lavery Audi was thoroughly, and I will DEFINITELY return to this dealer for my next vehicle.
My contact was by telephone during the Christmas holiday season. My quesions were asked and most were answered (some received the "it all deepends" response. It was a successful visit and I'm glad that I called.
I leased another car today 10/24/2018. It's my 3rd from Hines Park. The reason I've returned 3 times is Delores Sciberras. I have just retired needed to save money. I thought it was a long shot , to turn my lease in early and lease a new car. The payment is actually less. I thought it was a long shot. Delores made it happen, she's honest tells it like it is. Saving as much money for the customer, very knowledgeable goes out of her way. I'm a Ford retiree whose family members come to when they need a truck or car. I've dealt with lots of car dealers, Hines Park by far is the best. Why, because they have Delores Sciberras.The art of selling a car with honesty. Something thats unfortunately is rare at other car dealers.
A positive experience with Josh in service and Joe in sales.
by dtdix711 from DealerRater.com
August 5, 2018
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
The showroom is very nice. They take you around and show you where everything is in case you need service. Also, answer any questions you have. They made me feel very special.
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