Way different experience than my first visit
November 5, 2018
My first visit for service to this location many months ago was far from stellar. While the actual services performed were fine. The customer service was lackluster and I wasn't acknowledged for a good several minutes after my appointment time. I believe I even had to find the person assigned to me to tell him I was there. I told myself I would not come back to this location. But alas I was running short on time and wasn't able to fit in a drive to drop off and pick up to Torrance.
On 6/26/16, I arrived for my appointment and Jose came out to greet me by name. We discussed the car m. He for me in my loaner and I was on my way. He stayed in contact with me each day the car was in the shop and was a pleasure to deal with. What I really appreciated about his service was that he really wanted to help,, was easy to talk to, knowledgable about my car/services, answered all my questions, and followed up when he said he would... All with a friendly smile and attitude.. I will request Jose to handle my next service, and will definitely be coming back! Thank you Jose!