Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Tommy is such a wonderful sales man. He saved me from going back to a headache. This is the second car he has helped sell me and I couldn???t be happier. Please go see him if your in a sticky situation. He will do what???s best for you. I promise.
I first off want to start off by Saying Max Moyer who works in sales is the real deal convinced me to switching to BMW from Lexus he is the most detailed and knowledgeable about BMW cars and does everything to make the process of buying a car quick in easy I spent a total of 2 hours buying my car. The car looks amazing and I am so happy for the price I got it at. Thank you Max and BMW of Silver Spring
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
We are bought a bmvx4 last weekend! Our salesman advisor NABIL helped us a lot ! We never forget you NABIL! And dealership they are friendly and good people All i can say if you need to car just go there and ask them what you want! They take care of you well!
Giselle Pearson was my sales person. Her customer service skills were excellent and provided upmost attention during my test drive and negotiations. Everyone at Passport was very attentive and professional during the sales process. I look forward to having Passport service my X5 for years to come.
I purchased a BMW remotely, actually sight unseen, and although I was quite worried about the process and the risk, it was a great experience. Giselle Pearson was my Client Adviser and she answered all my questions and researched features and options for me. Most importantly Giselle was a pleasure to deal with and made the process seamless.
I would highly recommend Passport BMW and Giselle Pearson.
Giselle Pearson was my sales person because my regular sales person was out of town.
While new to the job, her customer service skills were a perfect fit for the Ultimate Driving Machine. Will drive this x3 until the new x5s come in. Nonetheless she gave me the New Car Experience Passport always has with my prior new cars. Glad to meet a young enthusiast who still gets the excitement created by the 2002tii. Tops! Took the transferable warranty. Good-sound deal.
Went in on a holiday; it was slow but I received the best service ever! I told Damon Davis what I was looking for and he delivered. Damon and the other BMW staff was professional and courteous; I received impeccable service! I'm exceptionally happy with my purchase. Damon and Passport BMW deserve 5 stars!
We recently purchased a 2019 X-3 m40i from Passport. Our Sales Representative was Max Manes, who worked as a BMW Genius before that, educating new owners on the various technology systems built into their BMWs. Max helped us order exactly the X-3 we wanted directly from the factory in Spartanburg. The car was delivered almost exactly one month after placing the order, which was probably an extraordinarily short production and delivery timeframe. When the car arrived, Max explained most of the vehicle’s various systems, with a follow-up to be scheduled with a BMW Genius to provide more in-depth tutoring. Our experience purchasing the X-3 through Passport and having Max as our Sales Representative was very positive, and we enjoyed working with him to get exactly what we wanted. This is our seventh BMW from Passport, and we couldn’t be more satisfied with the way it worked out.
Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.
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