Tough analysis... but ALL true.
December 3, 2018
Well... in all honesty, I'm not the easiest guy to sell a car to because I used to be in the car business and I'm numb to the used car game AND all the tricks.
My wife found a VW Touareg (SUV) that had been advertised on Craig's List being sold by Auto Sales Express. Even though I HATED the thought of buying a car from a retail dealer, I read the other Google Reviews and had to admit I was pretty impressed. Skeptical... but impressed! We live in Swampscott so it was a lonnnnnng drive to Whitman but off we went. I have to admit, it was partially to shut her up about it. (i know, sad but true. Lol).
We got to their dealership and the lot was packed with high end cars. They definitely had an impressive inventory of cars. I was all set to meet Eugene when Alex introduced himself and said Eugene was taking a day off to spend with his family. Even though I had mentally prepared to meet and negotiate with Eugene, Alex was obviously smart, knew what he was talking about. To be honest, the car business is a time consuming business and I was glad Eugene was spending the day with his wife and family.
My wife was even more impressed than me. She pointed out how clean the cars were and how much she liked that Alex was low key. I had to agree but still didn't expect we would actually purchase a car from them.
She wanted the Touareg but I convinced her to look at and drive an X3. "I HATE BMW's" .... was her response but I convinced her to JUST drive it before she decided. Wellllll... even though she ONLY did it to please me, she drove it and loved it... and now SHE WANTED IT. Ugh!!
The X3 was a 2006 and had 105,000 (!!!!!!!!!) miles on it.... and this went against EVERYTHING I would normally do. Yes, the car was very clean and seemed to be in excellent condition for having that many miles on it but now I was stuck. I was going to have to buy this car.
I tried to negotiate and yes, they did come down a little on the price... but not nearly as much as i wanted or had hoped. i had read in Milena Mladenova's Google Review that they didn't negotiate much... and it was true. I even told them I was paying CASH which didn't really change the price much. In hindsight, I thought the price was fair but it wasn't the cheap deal i had been hoping for.
But here is where a 'good' deal turned into a MUCH greater deal. AFTER YOU PAY THE MONEY you see the TRUE character of someone. We had a 30 day warranty but I'm used to the "sorry that's not covered" story but I can proudly say that did NOT happen with these guys.
To be perfectly honest, they even fixed a few things that were specifically NOT on the list of items covered... and I didn't have to 'convince them' or talk them into it. They just cheerfully did it.
All in all, I believe these guys to be of the very highest integrity. I would send my mother or sister to them WITHOUT feeling the need to be with them for fear of them being taken advantage of. Auto Sales Express in Whitman is a special place and owned by a very unique man with very high integrity. Eugene, Alex and the rest of the staff are pretty unusual and I give this place my highest recommendation.
On a side note... for almost 20 years I've been a business consultant by profession so beeeeeeeeelieve me, i wouldn't give this kind of review unless it was true. I get paid to notice details and from what I can see, this is the right place to purchase a car. I couldn't have been more pleased with our transaction... and those are words I don't say very often.
This place, Eugene, Alex and the rest of the staff are special.... and i'm certain... VERY CERTAIN... you will agree.