Nicest service experience I have ever had. Prompt attention from the moment I drove in. Great new VOLVO for a loaner car. Could not ask for more.
2020 BMW M340 i Review
The best choice I ever made!
by Vee from Milwaukee, wi
May 14, 2019
5
From switching over from a Mercedes amg to this... words can not describe how happy I am! I can’t find not one thing wrong with this car! So happy with my choice. The power and reaction is amazing!
I brought in my 2014 BMW i3 for an in-warranty service as my dashboard was showing a malfunction with airbag module. I was promptly assisted, given a loaner as the diagnosis and service would take more than a day. I was given updates every day at 5pm on the status. Although the actual service took 4 days, it did not bother me because I had a loaner, and also becoz I was kept updated on the status all throughout. A couple of days after the servicing was over, I got a call from my service advisor (John) asking me how my car was doing. I really appreciate that !
Charles was awesome. Had me out of there with a rental in less than 15 minutes and provided great insight into what is required for the service of my Subaru WRX.
Smooth Purchase Process, Great Service and Flexible
by Larry N. from DealerRater.com
December 3, 2018
3 (371 reviews)
This is our 3rd MDX, but we enjoyed this purchase process the best! Artur and Kao were very knowledgeable about car features, answered all our questions (whether in person or over text) and were super easy to work with. We also appreciated their style of not being too pushy for the close. Once we decided we wanted the car, the process of negotiating the right price, trade in value, financing options and accessories was very easy and straightforward. We really appreciated Chris' flexibility in making sure we left happy! We had to some back to the dealership to install/pick up some accessories. Terry was great in ensuring we had a loaner available, service was quick and our car was delivered as promised with new wash and tank of gas! When picking up our car, I noticed a sign hanging over the service counter: "Don't deliver a product, deliver an experience". Hopkins Acura did exactly that and we'll be recommending them to others when admiring our new car.
Brandon Casey provided excellent service and even advice for my car which i did not usualy see otherwise at other dealerships. My battery needed replacement but was within warrenty perior. But there was a diagnosis which is required to see if i am eligible for the replacement which itself cost $250. Casey helped me know that i have a very high likelihood of not being eligible for the replacement because my usage was really really low. This helped me save the $250 and also he gave me advice on how to save it next time with a tirckle charger. Appreciate the honesty and wealth of info that was provided to me
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