Smooth Purchase Process, Great Service and Flexible
December 3, 2018
This is our 3rd MDX, but we enjoyed this purchase process the best! Artur and Kao were very knowledgeable about car features, answered all our questions (whether in person or over text) and were super easy to work with. We also appreciated their style of not being too pushy for the close. Once we decided we wanted the car, the process of negotiating the right price, trade in value, financing options and accessories was very easy and straightforward. We really appreciated Chris' flexibility in making sure we left happy! We had to some back to the dealership to install/pick up some accessories. Terry was great in ensuring we had a loaner available, service was quick and our car was delivered as promised with new wash and tank of gas! When picking up our car, I noticed a sign hanging over the service counter: "Don't deliver a product, deliver an experience". Hopkins Acura did exactly that and we'll be recommending them to others when admiring our new car.