Anthony was an awesome help in obtaining our new Jeep! He was easy to work with, friendly, not a typical salesman! He was able to get us to where we wanted to be with payments and we appreciate his efforts! Love our new Jeep Cherokee!
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
When we walked into the showroom we were greeted By Devin in a very respectful manner. He has outstanding customer service, knows his product and did not put any pressure on us. He made us feel welcome and worked very had to get us what we wanted and make sure we were happy. If you want to work with someone that listens and understands what you want, Devin is your man. Been buying cars for over 50 years, best salesperson I ever met. Go see him and you will have a wonderful experience.
What an amazing experience from start to finish, and I wasn't even buying new. I found the Audi A6 of my dreams, and I couldn't be happier. Rob Howry took great care of us, and was a consummate professional from start to finish, and a great guy. Everyone I dealt with was top-notch. I would definitely buy from Faulkner BMW of Lancaster again.
I recently purchased a used vehicle from Faulkner BMW, excellent condition and minimally used 528xi. The entire experience was seamless, from my initial contact with the Internet team through the finalization and delivery of my car. I initially worked with John who worked with me to schedule an appointment with my salesman, Tommie Black who was very professional and honest. This is my 3rd BMW, and I’ve worked with a more local dealership on the 1st two but my experience at BMW of Lancaster has been by far the most impressive. Very comfortable, no pressure, and beyond accommodating. Highly recommend this dealership!
Looking to add a new to me / leased vehicle. Even though we did not find exactly what I was looking for at this dealership the salesperson was extremely polite and knowledgeable of the vehicles I was looking at test driving.
Salesman John Hoxworth and finance person Ryan Sigel were polite, friendly, knowledgeable and professional in every respect. Received fair offer for my trade in. The used car that I purchased was impeccably detailed and clean. John and Brett thoroughly explained to me the features of my new car. I never felt pressured during the process. When they move in to their renovated facilities in a few weeks I'm sure that the new facilities will be 5-star. I drove up to Faulkner from MD to buy this car, and they made the out-of-state purchase (title work, taxes, etc) painless for me.
Nice and friendly salesman, service was very polite, helpful so far love the place, love my new Jeep Cherokee, nice place to wait for service, MY SALES PERSON NAME IS TAZ, KEEP IN TOUCH WITH ME VERY NICE
Our client advisor, Devin Hogan, was outstanding in every way for explaining the ins and out of the BMW i3 series, as we were comparison shopping for a recent pre-owned electric or hybrid vehicle. His willingness to adjust his schedule to fit ours is very much appreciated. He also let us extensively test drive the i3 on our own to ensure that it had the range (on a single charge) and performance to meet our needs to use daily as a commuter car. This made all the difference and sealed the deal.
We are excited to be able to purchase our first BMW with Daniels BMW. David Elias was very informative on the models of each BMW. He made it easy to compare the different features with each car, His patience with us made our shopping experience very relaxing, no pressure to purchase. I highly recommend David and Daniels BMW. We have been enjoying our purchase !
Friendly, Great customer service, highly recommended
by Eric from DealerRater.com
December 4, 2018
I been going to this dealership for service for over 5 years now. Todd is the best service adviser. This is the first time I buy car from them. They used to give you a price, you either take it or leave it. But its changing now, David Elias is the sales I talked to. He is really nice and friendly and he will work with you to the best of your satisfaction. I got a really good deal from him no other dealers can beat (I contacted two other dealers) . If you are looking for a new bmw David is the guy. Clint helped me out with all the paperwork, he makes the whole boring process as smooth as possible, went through all the numbers and details. ps good deals on the tire and wheel warranty. Thanks Clint. Exceptional customer service provided. I would highly recommend this dealership and definitely would go back in the future for another bmw.
We have been to many dealerships in the past and dealt with such trying moments when making the right financial deal we can make for our budget and it always left a sour taste in our mouth when having to purchase a car in the future, however when we decided to replace my mini because of an unfortunate incident we found MINI of Allentown. Again knowing from our past experience we were a little apprehensive about how this experience was going to be..UNTIL we met Lauren Leabman! We were greeted with excitement, enthusiasm which made us feel welcomed and not so intimidated like other dealership sales people. Just for that the sale went extremely smooth and the patience that we were given was exceptional. Thank you so much for making this experience a great one. John & Victoria Williams
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