Used 2019 BMW X5 for Sale in Phoenix, AZ

Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)

This car has all the stuff that I need for my commute everything and I am very please to try it every day and liking it.

Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!

This car has all the up-to date and has more advanced technology. surprises me. love the ride and comfort with my family. thank you, Venkata

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

Very comfortable and performs great, interior is much nicer the my previous x5's. Dislikes are hidden odometer, can not disable engine shutoff and leave it off, not enough color choices.

I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure of dealing with where my 2011 335i is concerned. I'll give you just one of many examples of Tony's excellent work ethic. My wife and I were in Chandler AZ and had just seen a movie. When we came out to the car it was about 110 degrees and my car had been baking in the sun for three hours (btw, my car is jet black). I activated the "summer convenience" feature of the key fob that opens all the windows and sunroof to let the heat out. Everything worked perfectly until I closed the windows. The right rear window made a sound like breaking glass with a loud snap and would not close. I immediately called Tony at Chapman BMW and left a message and noticed it was 3:47PM. After completing my call I headed straight for the dealership. About 12 minutes later my phone rang and it was Tony telling me to bring the car in...at this point, I was a mere 5 minutes away. The really cool part was that I was there five minutes later and when I pulled into the garage area my name was already on the marquis above the driveway, and my loaner car was already there running. Tony took my wife and I into his office...his very air-conditioned 72 degree office...and had me sign a work order and then we got into the 430i he loaned us, and we were home ten minutes later. Around 2pm the next day my car was done and waiting in the driveway all washed and waxed...they even used tire shine. It was awesome. Anytime I have had a problem with my car, Tony has diagnosed it correctly and fixed it correctly and been very straightforward about the costs. I have NEVER had to take it back to have a repair repeated. Thanks Tony!!

I just leased this car, and drove it 1100 miles to Ohio. I bought this car because of the way it handles, it is also a very comfortable car to drive.

So my wife and I decided our 18-year old BMW wagon was ready to be passed down and we had to replace it. Then our Small SUV broke down and we had to look at another car at the same time. We were looking to buy/lease two new cars. We were hoping for a BOGO, but couldn't find one. A friend recommended we speak with Craig Rusin. We went to BMW because our prior experience was 18-years great. When I arrived I asked for Craig and, lo and behold, I was talking with him. I explained I wanted to replace my SUV and possibly my wagon. He asked a few questions and we agreed to look at the X5 and the X3. Within 10 minutes we were in a parking lot test driving the X3. Craig's product knowledge made me feel like I was at The Phoenix Car Show which I attend each November. He explained the "Hold" feature and the benefit in traffic. Craig sat in the back seat and asked if he looked cramped. When I said "No," he replied, "and I am six-four!" I test drove the car on roads I drive every day so I could compare with my current cars. He sat quietly while I assessed the cabin's sounds and road noise (Virtually NONE). Craig had tremendous knowledge of the specifications (recommended tire pressure, the difference between SPORT mode and ECO-Pro mode gear ratios, and back seat size compared to the competition) and he never mentioned "Cup Holder" once - Thank you. He also was able to describe the various packages and told me if I built my car online he would find it or help with the ordering process. I said I needed to have my wife see the car and drive, so Craig told me his schedule and did not rush me to pick her up. He knew I was in the market and he did not rush my family's car buying process! I told him I was aware it was the end of the month and I was aware of the special deals that may expire and he never brought it up again as a reason to buy now. After my wife's test drive (both the X3 and X5) we selected a different X3 configuration and closed the deal with a different package and features at 9:55 PM. Seriously, 31-minutes later; I checked the clock (10:26 PM) as I drove the new X3 off the lot. We're loving our new X3 and highly recommend Craig Rusin and the whole Chapman BMW On Camelback team. Two days later, Caleb Spurlin (BMW Genius) walked me through how to actually use the X3. Two weeks later he emailed me and invited me to come in and clear up any questions or learn some tips and tricks. We liked our experience with Craig and his team so much we did it again the next day. Stay tuned...

We like the way that the car is appointed & the way it drives, which is why we bought our second on in as many months.

I purchased a 2015 Porsche 911 Turbo from Certified Benz and Beemer several months back???there were some chips along the front fender when the car was delivered, and I protested to the dealership to no avail. I was dissatisfied, and made a harsh assessment during my review. I am thrilled BEYOND to rescind those remarks after speaking with the owner late last week. (I was on vacation at the time and we have traded phone calls over the last few weeks) There was no quibbling, no excuses....simply he said they didn???t handle it correctly and he wanted to know what he could do (anything) to make it right! Talk about a breath of fresh air....he took the time to go back (on a sale already closed) and try and remedy a situation. He had already spoken with/to his employees and then reached out to me to see what he could do. He then told me if I was ever in the market for another car to please reach out to him personally. Jack is a stand-up guy and his humility and integrity are no doubt why his dealership is so successful. You simply do NOT see this level of customer service and commitment (anywhere) any more....least of all in the car business. He has re-earned my business! The car is magnificent and I didn???t ???want anything??? in return???I had the minor repairs made, and Jack even offered to pay for those. I am happy to report a great ending to my car buying experience!

Love the way it handles and how quiet the interior is with the acoustic glass. This is our 5th BMW and we have test drove other brands. We love the way BMW's drive and handle.

recently bought a car at Jaguar Land Rover Chandler and had a great experience.. fair. honest. friendly. very impressed with the entire team. will surely be back for more cars with them.

Comfortable and nice handling. Has many upgrades and has the utility functions we wanted. Great value for the money and wonderful amd fun to drive.

I purchase my first vehicle from CBB in October of 2016 (E-350). My initial experience was adequate and easy - I was happy with my purchase. I was quickly disappointed after the purchase with due to the follow up & communication I received from salesperson who sold me the car. I had paid for the "advantage" package that included some initial services that were never completed. After I made many attempts to schedule, it was never accomplished. Every-time I spoke to the salesperson I purchased from I was told "Yeah I'll schedule it now", or "I'll give you a call right back???. None of which ever stayed true. After a couple months, I gave up. Because of this, I did not intend to return to CBB. 7 months later It came time to look for a new vehicle for my wife. CBB of course appeared to have the best selection of the type of vehicle we were looking for, Upon giving it thought I realized my interaction with one person didn???t represent the dealership entirely and I should look at what they had available. I am glad I came to that conclusion! My wife and I showed up to the dealership 1 hour before closing on a Saturday night, with zero intentions to buy a vehicle that evening. I was introduced to TY - who was personable, knowledgeable, asked the right questions, and provided good insight along with a strong recommendation. His recommendation was the SUV we were looking for. With a ???no-pressure??? demeanor, he asked for the sale, and we agreed. Without me asking, He assured me he would get the service(s) I paid for on my previous purchase taken care of, then followed up with scheduling options the next day. Ultimately, instead of having the services done, we conversed on trading my car significantly better vehicle (CL-550) . Ty worked tireless to get the deal in place, assisted with my financing demands, showed patience throughout the process and handled the a second sale end-to-end just two weeks after the first. I own a Real Estate Brokerage and personally gross over 75M in Real Estate sales yearly ??? I recognize exceptional service when it???s provided and Ty is a professional who has exceptional knowledge, listens to his customers, handles & addresses concerns, and when it???s fitting ??? finds the solution to get the deal done. I will recommend TY and CBB to anyone looking for a new vehicle going forward. THANKS!

Love it! This is my second X5 xDrivei50 and this version is extremely more comfortable and quiet despite the fantastic HP and exhaust tune. My previous 2016 X5 was very comfortable, but this one is like driving a different car entirely. BMW's are super fun to drive and with all the technology within the car, it is fun to learn all the time the things it can do. Utilizing the Dealer Genius' to reacquaint yourself to certain functions so they become more fluid while on the road is critical. There is much to learn even with the redundancies. This version of the iDrive is by far the best I have ever used and I started with it back in 2004. I loaded my vehicle with many of the packages because I have been driving BMW's since 1990 and have loved them ever since. I have opted to lease versus own the vehicle due to the huge repair bills that come with my previous vehicles I owned greater than 10-years. To have all maintenance covered for 3 years is a nice bonus. To turn in your vehicle for the latest and greatest is a luxury but if you can do it, it is wonderful. I am very appreciative that I am able to lease an expensive car like this but this car starts and ends my day with such joy and comfort. Sitting in LA traffic on the 405 and 101 every day is hellish; this car puts most of it aside. I am comfortable, have many entertainment options from books, radio, dictating text messages, etc and still be an aware, smart driver. The safety functions on this (and previous) X5 are fantastic. There are many settings to adjust the safety functions to how you want them from early to late warnings / response available in this 2019 X5. This is a very powerful car and easy to drive but not great on fuel economy. But the driving modes and how I choose to drive can provide better fuel rating than if in Sport mode and hammering the accelerator. But all that power is there for when you want / need it and it is smooth and a powerhouse. Love it.

Some people thrive on the haggle experience....I am NOT one of those people! My bank was advertising VROOM and I thought I???d take a look. Admittedly, I was scared to buy a car....site unseen....but I was purchasing a new car (2017), so I wasn???t as scared as buying an older model. I called VROOM when I saw the car I wanted and the paperwork (I financed my car through my personal bank, but I hear they finance as well). started right there and then. Literally my car was shipped a week later and was picked up at our local mall (there was 3 other cars dropped off). The only hiccup...they forgot to send my temporary tags for the car, but we got it all squared away. Love my car, been driving it for 4 months now. Positives of buying through VROOM....no haggle, fair price; easy paperwork; 3 month warranty on all cars (try getting that at a regular used car dealership); Roadside Assistantsnce on all cars; FREE shipping to your house (or nearby)! Negatives: When I realized they didn???t send temporary tags with the car, I tried to callig back the 3 people I had worked with to purchase the car and each of their numbers were disconnected which really scared me. I emailed VROOM directly about my tags and they got back to me within the hour and emailed & overnighted my temporary tags. Hopefully, they change this practice and appoint someone to work with you until the car is successfully registered in your home state! Other then that....would totally recommend them!

Plenty of room. Excellent ride and comfort. Connected drive is awesome. Best luxury SUV by far. All around the best performer and new styling for 2019.

I was referred to Vroom by my neighbor. He had explained to me that he bought a car from them, but ended up returning it do to circumstances. He spoke so highly of the process that I started to casually browse the site periodically among other car sites. It didn't take long until I found a car I wanted. The buying process was easy. I called, if I wanted to put a temp hold on the car, I just had to put a deposit down via credit car. I could get that back later on or take it off the purchase price. Easy enough. I was then overnight paperwork to complete with return overnight envelope. I knew a holiday was coming up and that would effect delivery - and it did, by about 4 or 5 days. The car still arrived 1 day earlier than expected with 60 day temp plates ready to go. Trade in? Wow that was too easy as well. Fill out the form, rate the condition, what I expected, and go. They replied back within to me 1 business day with their answer. I read a bad review about someone's temp plates expiring and it being a hassle to get new ones. I too ran into a situation where my tags expired. I called Vroom up and they had a new temp tag to me by the end of the day. No hassle or push back. My actual plates arrived about 2 weeks later, so I am glad I called for new tags. Christos was my original rep. He was great to work with, explained how everything would happen and a rough time line of when to expect things. I would suggest working with him. I expected pre-sales to be very good. I did not expect post-sales to be just as good. Coming off an absolutely terrible buying experience from a local dealer, this was a pleasant 180 of a process. Now when I share my terribly buying experience, I immediately follow it with how positive this one was. Keep it up Vroom.

We enjoyed our 2014 X5 but the new 2019 X5 is incredible! The ride, interior and exterior styling is 2nd to none. We completely recommend!!

I bought in early December a 2016 Toyota Tacoma Truck from Vroom after going to a few local dealers here in Phoenix, AZ. All what happened was the games they played and wasting my time. I know there is some of that unfortunately when buying a vehicle. I am in my 50's so I am not new to buying cars. But buying a car off the internet is something I had never done prior to Vroom. I did my homework and read many reviews. Obviously there are many negative reviews so I wanted to let readers know my experience. So after finding the truck I wanted I put the $500 down and then both verbally and via email. I told/wrote to my Sale Rep Tramaine, and his boss (the Sales Manager) Stephen that my concern of all the negative reviews. They told me the volume of cars they sell on a monthly basis, being a business man myself, I could see how there could be some negative reviews. I told them every business has it challenges just don't ignore me or the problem if it arises. I can say several things with full confidence: I was kept in the loop of communication, even when the truck had to have a minor touch up paint job. I received the truck in a timely manner, the truck was in excellent shape. It was exactly what the pictures showed and the written description. Most important my price was significantly less than any local dealers and on top of that NO HASSLE AND NO BS. My next purchase in a car is going to Vroom first and probably will never step foot on another car lot in my life.

The new X5 is quiet, smooth ride and handling, and great overall design and appearance. Technology upgrades are recognized and appreciated. While agile and efficient in town, it is even more enjoyable out on the open road. Significant improvement over past models!

I had an excellent Service Advisor, Taras, and he took great care of me, with some specific preferences I had. When I called very early in the morning for the appointment, I requested that day, and they were able to get me in the same day. The mechanics don't seem to get mentioned on here very much, so thank you to the great technician too! The waiting area is also nice, service waiting area and customer waiting area, with TV, Keurig machine, many various options on the flavors, bottled water, and danish/muffin assortment. While there, I also visited the accessories store, and purchased a BMW mouse pad. It's very nice, thin, special backing that prevents it from sliding, and has a photo on it of the new i8 sports car. The gentlemen who helped me in the parts/accessories store was very nice and professional, and answered questions for me on other things that I was looking at. My husband and I also got the chance to say hello to Alan and Elliott, who are also the best you'll find in the business, and Bob, our salesperson was not in yet, but he is awesome too! I love this dealership! --------------- Additional Note ------------- ***** Does anyone know why the oil they used was not the exact one recommended in the warranty and service manuals? The parts number for the oil was different, and the manual was pretty specific about this, per Page 7 of the PDF Service Manual as follows: "... vehicles are factory-filled with BMW High Performance Synthetic oils.We recommend BMW High Performance 5W-30 Synthetic Oil (BMW part number 07 51 0 017 866) for regular scheduled engine oil changes." I tried to find a logical explanation on the internet, and it seemed others had discussed this as well in the BMW forum.

By far the best SUV I have ever owned! It's substantially bigger than my old vehicle, but just as easy to drive; plus, I love being up high. The bells and whistle are amazing, but most importantly, I'm in love with the look and feel! The V6 gives it plenty of zip while still maintaining respectable gas mileage! I was surprised to find I was getting slightly more than 20 mpg in the city! I do my research, and when I compared all other luxury vehicles, there was no real rival. I was looking for a smooth ride, good MPG, conveniences such as remote start, and beauty. This SUV is at the top of the luxury class in all of those categories. In my opinion, it is worth every penny and I'm so happy with my decision to buy!

Got a great deal from JC. Will be recommending him to all my friends and family. Will literally give you the shirt off his back to make a deal. Thanks for the shirt JC ! The CPO sales team is just east on Camelback. JC Chokrach Certified New & Pre-Owned Bmw Specialist Chapman BMW on Camelback 1144 E Camelback Rd (480) 274-1095 jcchokrach@chapmanchoice.com

The car sells itself! Great technical improvements. This model year is a great improvement over my 2016 x5. I live in Pittsburgh and was unhappy with the local BMW dealer. Purchased car at Sun Motors located in Mechanicsburg. Dennis Fisher was great ! Thank you!

I'm always impressed when I take my car to this dealership for service. I was recently greeted by a friendly young man named Jay who got the car in and set me up with the service adviser Adrian. I got the B service package and was very pleased with the service. My car is always delivered to me washed and cleaned inside and out and looks great. I can think of many instances where I've been disappointed with customer service at stores and restaurants, it's refreshing that some places like this Mercedes dealer still know how to treat a customer.

Considered a RR Sport V8, and the newly redesigned X5 Xdrive 50i. I chose the X5, fully loaded with Bowers&Wilkens. I couldn't be happier. I will say there as many glitches with the new iDrive 7.0, and some of the other technology tries to solve problems I don't have...example, keyless entry automatically trying to lock/unlock the car as I leave or approach. Sometimes this causes car to continuously lock/unlock when I'm standing next to it with key in my pocket. I'm very satisfied with the V8 power and torque. It is an absolute MONSTER on the road. Overall, I'm very satisfied. Just want some of the technology glitches with iDrive 7.0 to get resolved.

My name is Tommy and I had a great experience trading my 2010 m3 Hardtop Convertible in, that I like a lot it was fun! but I wanted to move back to a touring coup and this dealership had the car that I wanted, the owner and his team, work with me, made it so easy, no high pressure sells no good Salesmen , Bad salesmen, experience at all! they made a great experience .

This is a beautiful car, drove amazingly! I would definitely recommend. It was big enough for my family. It fit all my needs that I am looking for in a car

So my wife and I decided our 18-year old BMW wagon was ready to be passed down and we had to replace it. Then our Small SUV broke down and we had to look at another car at the same time. We were looking to buy/lease two new cars. We were hoping for a BOGO, but couldn't find one. A friend recommended we speak with Craig Rusin. We went to BMW because our prior experience was 18-years great. When I arrived I asked for Craig and, lo and behold, I was talking with him. I explained I wanted to replace my SUV and possibly my wagon. He asked a few questions and we agreed to look at the X5 and the X3. Within 10 minutes we were in a parking lot test driving the X3. Craig's product knowledge made me feel like I was at The Phoenix Car Show which I attend each November. He explained the "Hold" feature and the benefit in traffic. Craig sat in the back seat and asked if he looked cramped. When I said "No," he replied, "and I am six-four!" I test drove the car on roads I drive every day so I could compare with my current cars. He sat quietly while I assessed the cabin's sounds and road noise (Virtually NONE). Craig had tremendous knowledge of the specifications (recommended tire pressure, the difference between SPORT mode and ECO-Pro mode gear ratios, and back seat size compared to the competition) and he never mentioned "Cup Holder" once - Thank you. He also was able to describe the various packages and told me if I built my car online he would find it or help with the ordering process. I said I needed to have my wife see the car and drive, so Craig told me his schedule and did not rush me to pick her up. He knew I was in the market and he did not rush my family's car buying process! I told him I was aware it was the end of the month and I was aware of the special deals that may expire and he never brought it up again as a reason to buy now. After my wife's test drive (both the X3 and X5) we selected a different X3 configuration and closed the deal with a different package and features at 9:55 PM. Seriously, 31-minutes later; I checked the clock (10:26 PM) as I drove the new X3 off the lot. We're loving our new X3 and highly recommend Craig Rusin and the whole Chapman BMW On Camelback team. Two days later, Caleb Spurlin (BMW Genius) walked me through how to actually use the X3. Two weeks later he emailed me and invited me to come in and clear up any questions or learn some tips and tricks. We liked our experience with Craig and his team so much we did it again the next day. Stay tuned...

I have owned this car for 2 years now and I have driven it for 25,000 miles. I am overall pleased with the car. In fact, I test drove it by chance, more out of curiosity than anything else, and I was immediately won over and decided to buy it after trying a shortlist of about other 10-12 SUVs. Is it perfect? No, but it is not half bad either. FUEL ECONOMY. I have the 6-cylinder, 4 wheel drive model. I drive about 30% city and 70% hwy. From LA to SF I have achieved 25.6 mpg on all hwy by exploiting the coasting ability of this heavy vehicle. Overall, at 25,000 miles, my average is at 22.2 mpg. Pure city driving is painful and I do not think one can achieve more than 16 mpg. Definitely not more than 17mpg. The tank is large and the range is excellent at over 500 miles of pure freeway/highway. I do not drive slow. In fact, I have taken it to over 100mph and I like to drive it in sport mode on the local canyon roads as well. However, I do not accelerate and brake all the time. COST OF MAINTENANCE SO FAR. So far $0 as it is still under warranty. Brakes... at 25k miles, according to the computer, I have still 18k miles left on the front brakes and 28k miles left on the rear brakes. So, you do the numbers. Tires, I am afraid that the Pirelli run flat tires it came with will probably not last for more than 40-45k miles. That I am disappointed. I was hoping for at least 60k miles, frankly. In 2 years I have never burned rubber as, frankly, I could not care less. 2 oil changes (free). According to BMW my driving is much better than average and the computer asks me to change the oil every 11.5k miles instead of the more typical 10k miles. COMFORT and RIDE. I do not like the standard seats one bit. Ugly and uncomfortable. I immediately went for the luxury seats which allow for seat extension and multiple contour controls. BMW should be ashamed to sell a car in that price range with those cheap standard seats. That cost me an additional $2k, but I have not regretted it, not even for 1 second. The ride is comfortable, but on bumps the car is not very pleasant, not at all. My old Honda CR-V is way more comfortable going over bumps and I can even take the bumps at higher speeds than with my X5. Noise insulation is excellent though. Not like a $100k+ car, but excellent. The Jaguar F-Pace, for a comparison was 2x noisier than the X5 when I test drove it. Beautiful car, but too noisy, frankly. Passenger seats excellent and so are the back seats. Sometimes when I need to work on my computer in between meetings I seat there and it is very comfortable (I am 6'2"- 240). Cargo space is not huge, but more than adequate for me. Third row of seats is of no use to me and so I cannot comment on that. ISSUES. Nothing mechanical or electrical, thankfully. During the first year, on several occasions, we experienced an extremely unpleasant smell coming through the A/C or ventilation system. In a few occasion it was so bad that we had to open the window. I am not dreaming it as my wife and, in one occasion even a passenger in the back seat, reported it. I felt ashamed to have a passenger experiencing that. It was bordering the nasty. Of course, when I reported to BMW, they had no idea, but other people I know with the same or different BMW models reported a similar issue. Is it condensation during the hot days of Summer? We do not know although we experience it mostly in the hot days. Another issue is with the stop and go. No complaining about the feature, but when starting uphill, even slightly, often the car produces a short cranking noise. Never happens on flats or downhill, though. BIGGEST SURPRISE. It is not a cheap car to use, but I was surprised by the cost of the license plate sticker which, in California, comes to almost $600/year. Insurance was also a surprise, although I was kind of prepared for it. I carry a good amount of insurance but, even with a clean driving record, I am shelling out around $2,400/year. When I compare it to my Honda CR-V, the only huge difference is the collision entry. AAA told me that X5 are very expensive to fix and therefore the high price. FUN FACTOR. I will not deny that it is a fun car to drive. Besides, I had to buy it after test driving it for 1 week (car rental). However, the 0-60 in 6 seconds is nothing to brag about. With the bigger engine it would be a different thing, but that model has many more issues and fuel economy is horrendous. In sport mode it is quite a bit of fun!

I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure of dealing with where my 2011 335i is concerned. I'll give you just one of many examples of Tony's excellent work ethic. My wife and I were in Chandler AZ and had just seen a movie. When we came out to the car it was about 110 degrees and my car had been baking in the sun for three hours (btw, my car is jet black). I activated the "summer convenience" feature of the key fob that opens all the windows and sunroof to let the heat out. Everything worked perfectly until I closed the windows. The right rear window made a sound like breaking glass with a loud snap and would not close. I immediately called Tony at Chapman BMW and left a message and noticed it was 3:47PM. After completing my call I headed straight for the dealership. About 12 minutes later my phone rang and it was Tony telling me to bring the car in...at this point, I was a mere 5 minutes away. The really cool part was that I was there five minutes later and when I pulled into the garage area my name was already on the marquis above the driveway, and my loaner car was already there running. Tony took my wife and I into his office...his very air-conditioned 72 degree office...and had me sign a work order and then we got into the 430i he loaned us, and we were home ten minutes later. Around 2pm the next day my car was done and waiting in the driveway all washed and waxed...they even used tire shine. It was awesome. Anytime I have had a problem with my car, Tony has diagnosed it correctly and fixed it correctly and been very straightforward about the costs. I have NEVER had to take it back to have a repair repeated. Thanks Tony!!

Bought as a "new" dealer loaner with 0% BMW financing, May 2018, trading 2015 X3 with 60K. 26 mpg commuting 50 miles each workday, 30-32 mpg on the road for this large SAV. Rock solid, tight and SO quiet. M Sport package makes for a classy interior and exterior. Ride is a bit stiff, but if you enjoy driving, BMW is the brand. Hope to drive until similar-size BMW electric with range and self-navigation comes along.

I purchased a 2015 Porsche 911 Turbo from Certified Benz and Beemer several months back???there were some chips along the front fender when the car was delivered, and I protested to the dealership to no avail. I was dissatisfied, and made a harsh assessment during my review. I am thrilled BEYOND to rescind those remarks after speaking with the owner late last week. (I was on vacation at the time and we have traded phone calls over the last few weeks) There was no quibbling, no excuses....simply he said they didn???t handle it correctly and he wanted to know what he could do (anything) to make it right! Talk about a breath of fresh air....he took the time to go back (on a sale already closed) and try and remedy a situation. He had already spoken with/to his employees and then reached out to me to see what he could do. He then told me if I was ever in the market for another car to please reach out to him personally. Jack is a stand-up guy and his humility and integrity are no doubt why his dealership is so successful. You simply do NOT see this level of customer service and commitment (anywhere) any more....least of all in the car business. He has re-earned my business! The car is magnificent and I didn???t ???want anything??? in return???I had the minor repairs made, and Jack even offered to pay for those. I am happy to report a great ending to my car buying experience!

Drives like a dream and you feel very safe inside-solid vehicle. Great SUV for trips or driving around town and it's easy to park and decent on gas. Lots of room, love the third row seat which folds down to make even more space. The pano roof is really nice on a warm summer evening. Has an auto sun shade for when it gets too warm which is another nice feature on the giant sun roof. Heated seats are really excellent in the X5! Nice complement to the heated steering wheel too. Awesome BMW sound system. Just had it detailed. We leased a new one which is why we are selling this one. Purchased new in Rockville, MD.

I had an excellent Service Advisor, Taras, and he took great care of me, with some specific preferences I had. When I called very early in the morning for the appointment, I requested that day, and they were able to get me in the same day. The mechanics don't seem to get mentioned on here very much, so thank you to the great technician too! The waiting area is also nice, service waiting area and customer waiting area, with TV, Keurig machine, many various options on the flavors, bottled water, and danish/muffin assortment. While there, I also visited the accessories store, and purchased a BMW mouse pad. It's very nice, thin, special backing that prevents it from sliding, and has a photo on it of the new i8 sports car. The gentlemen who helped me in the parts/accessories store was very nice and professional, and answered questions for me on other things that I was looking at. My husband and I also got the chance to say hello to Alan and Elliott, who are also the best you'll find in the business, and Bob, our salesperson was not in yet, but he is awesome too! I love this dealership! --------------- Additional Note ------------- ***** Does anyone know why the oil they used was not the exact one recommended in the warranty and service manuals? The parts number for the oil was different, and the manual was pretty specific about this, per Page 7 of the PDF Service Manual as follows: "... vehicles are factory-filled with BMW High Performance Synthetic oils.We recommend BMW High Performance 5W-30 Synthetic Oil (BMW part number 07 51 0 017 866) for regular scheduled engine oil changes." I tried to find a logical explanation on the internet, and it seemed others had discussed this as well in the BMW forum.

This is a great automobile, after having a larger SUV, this automobile will save on gas and space in our garage. I'm excited to own the BMW X5

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

This XUV met me needs for a sporty utility vehicle with plenty of rear seat room. Quick from the start, handles great. Apple Connect was a plus.