Great customer service, quick to trade and buy car
by Jacob from Indianapolis, IN
November 1, 2018
I was able to get decent trade on old car and bought new car quick and simple. They guided me through the process since this was my second car first time solo. Great service when I went there enjoyed the process not bad.
Bought a car and had to get some repairs done after 5 months of having it because it is not included with my warranty. They need to do full car inspections before they let customers drive off the lot. Il probably trade the car in after one more year.
Myself and many family friends have purchased multiple cars from here and have nothing but good things to say. If they do not have what you are looking for on the lot they will be able to quickly find the car for you!
I would highly recommend visiting Fields for your auto needs. Everyone treated my family like their family! Roger Carpenter worked with me to close the deal on my 2015 Ford Mustang. It didn’t matter to them if I was buying a $140K or a $20K auto. They treated us wonderful!
Carmax has a wide variety of used cars to check out if you are not sure what you want. We found a 2018 Hyundai Sante Fe Sport with less than 8000 miles. Very nice vehicle that is roomy with lots of cool options. My sales agent was very nice, no pressure and we were in and out in less than 15 minutes to sign the paperwork. I would buy from Carmax again!
All around awesome! Carlos was fantastic. Made the process easy and painless from step one. Easy going. Awesome communication and excellent customer service. Great facilities and indoor storage showroom. Honest down to earth. Thanks
Alex was amazing he got us into a truck that we never thought we would ever be able to get. Alex went the extra mile for us. He is very good at what he does and he's in it for you not a sale. We definitely will be returning and recommending him to anyone that is in the market for a new car.
I test drover a car there. They offer salvaged and used cars, great cars great condition. Let me test drive it before checking my credit which was nice of them. I did not get approved but thats okay I will be back in the near future.
Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.
Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped.
I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience.
I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.
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