ok so I take back my last review. I bought my car and it had some problems. I originally jumped the gun on making a bad review. I seen so many bad reviews about them not wanting to help fix problems with cars. but after talking with them they meet me over half way on the cost to fix my exhaust manifolds and catalytic converters. im more than happy now and they made it right. I would recommend them but also please take the cars to a mechanic to make sure everything is what its suppose to be. thanks twins for making this a good experience. Thomas Austin
My wife and I are very happy with the service we received. From the first time I called about the Chevy Colorado we bought. We live 3 hrs away and AJ was great to work with and didn't hide anything from us. If you live in the Rockford area and are looking for a car, look them up.
Never have I ever....had such a smooth and pressure-free experience when shopping for a car. Henry was awesome and got the financing wrapped up and worked with me on my "sorry old trade-in." I would definitely do business with Twins again, and I HIGHLY recommend them to anyone looking for a great car at a fair price!
We called Fil & he went above n beyond on helping us with all our questions & was so accommodating. He made our purchase a very pleasurable experience. We will highly recommend Fil to other friends n family members looking to buy a vehicle. Sincerely Teresa Lasco
Alex was recommended by a family member who bought a new CRV. We specifically asked for him and ended up purchasing a new Odyssey. We appreciated how Alex went to bat for us and definitely earned our business. He worked with sales manager Chris and clarified our questions and negotiated a fair price for our trade in. Finance manager Jim explained warranty options and was gracious about adjusting the bill after we added the new vehicle and compared notes with our insurance. Overall, Napleton staff appear to value each other and customers, resulting in a extraordinary family friendly environment and surprisingly pleasant experience. Genuinely caring people! The vanishing deductible on our extended warranty was icing on the cake!
I needed an oil change bad but could not wait. I cant beleive they gave me a loner vehicle and even came and picked it up after it was done at my work. I have even had work done in the past that was more major and they did great. Never an issue.
These guys were great. They spent time talking to us. Very professional. Great prices on quality used cars. Unfortunately my Son was unable to finance vehicle, but still a very good experience. Thanks guys.
Came from out of state to purchase my Jeep from Henry and his crew. Really great service, I felt like Henry truly wanted me to have a fantastic experience. Would send all my friends and family back to Twins.
Excellent experience. Got the vehicle I wanted at a fair price. The only drawback is that there are so many vehicles on the lot, that it is sometimes difficult to get in and out. That's a small price to pay, considering the high quality of the vehicles and service.
Hassle free doesn't even begin to describe my experience...
by Tstouffer from DealerRater.com
November 3, 2018
This is the 2nd time I've come to Lou Bachrodt after accidents that totalled the cars I was driving. The first time was so easy and such a relief, it seemed like a no-brainer to go back under similar circumstances. I was instantly reminded why I loved them so much the last time. The salesman, Prosper, greeted me, offered me a seat and something to drink. He asked what I was looking for, took some information, and within 30 minutes we were doing a test drive. The whole process took less than a few hours. Even in the waiting, I heard service people and other sales people genuinely working to provide excellent customer service. 5 star establishment, 5 star employees.
Sam was down to earth and very helpful!!! Best customer service experience by far!! Sam made sure every detail was met and very helpful with On Star! Thank you
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